They're doing just 8.5 knots and were supposed to be docking in Copenhagen but the Captain is heading straight back to the UK.
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We are contemplating a cruise on the Opera in July.. I realize that by then the ship's current problems will have been taken care of... although I am concerned about the condition of the ship since it is a older ship and whether this has happened before?? ThanksI wouldn't be too concerned. I was aboard Costa Victoria a few weeks ago and she had a blip off the Brazilian coast which was quickly dealt with and we were underway again in 20 minutes.
We are contemplating a cruise on the Opera in July.. I realize that by then the ship's current problems will have been taken care of... although I am concerned about the condition of the ship since it is a older ship and whether this has happened before?? ThanksI think the most important thing is not the actual problem, which, lets face it can occur, but how MSC deal with the passengers both in terms of repatrication and also compensation.
My Father was supposed to be on the cruise tomorrow, which has obviously now been cancelled by the company ... but at present they are only offering an upgraded replacement cruise. Is he not entitled to a full refund????The only time I've not been able to have my cruise with MSC was last year due to the volcanic ash situation. the cruise still operated, I just could not get to it. I was offered an alternative cruise to the same value or a refund, if I could not get something else that suited. Circumstances were different to this one, so I don't know if it is comparable or not.
Wondered what people's experiences were please?
UPDATE MSC OPERA TECHNICAL ISSUEhttp://www.msccruises.co.uk/uk_en/MS...ra-Update.aspx
Following the technical problems to an electrical panel experienced on May 14th, MSC Opera has been towed to the port of Nynäshamn (close to, Sweden) where she arrived this morning around 11 am.
Since yesterday afternoon, most of the services have been restored and this morning passengers have been offered a hot breakfast. All ship’s bars were open with a complimentary beverage service. The whole crew, together with a team of technicians from STX Yards have been working around the clock to solve the electrical problem and an additional technical team has just embarked in the port of Nynäshamn.
MSC Cruises' team ashore is working closely with the port of Nynäshamn and the port of Stockholm to welcome and repatriate all guests from Stockholm. MSC Cruises is issuing all passengers with a credit voucher for the whole amount of the 10-day cruise valid until December 2012.
As the work of the electrical team is not yet over, MSC Cruises has taken the precautionary measure of cancelling the next MSC Opera cruise which was due to sail out of Southampton tomorrow May 17th, in order to maintain its high standard of security, quality and comfort. All affected passengers will be contacted and offered compensation.
If you wish to contact MSC Cruises (UK) about this issue we have a dedicated team available on: 0800 121 8630.
Alternatively, you can email us on: [email protected]