On Board Celebrity Summit and I just HAD to share this story

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#1
Ewing, NJ
18,614 Posts
Joined Jan 2000
So, I'm on board Celebrity Summit; it's a Cruise Critic member cruise PLUS I'm sailing along with a number of our Cruise Critic hosts. Right after our VERY well attended Connections party, we held a pre-scheduled cabin crawl. I just have to share this story with you.

One of the cabins we visited was an handicapped-accessible AFT balcony cabin on Deck 7. Nice cabin, great location. So, what is such a big deal??

The person in this cabin has written to Celebrity to inquire as to the HEIGHT of the tables in the dining room. Celebrity assured them his wheelchair would fit very nicely under all the tables in the dining room. Great news, right?

Here's the best: Celebrity -- totally on their own -- built a brand new wood table for their balcony so that he would be able to enjoy all that large balcony space. They just built it without anyone asking.

If that isn't fantastic customer service I just don't know what is....

I have a pic to share of the table they built for him. I'll share before the week is out.

Laura
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Laura
Sr. Manager Community
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When your values are clear, your decisions are easy -Roy Disney-
#2
Shalimar FL
5,107 Posts
Joined Jan 2008
Wow, now that's impressive!

Den
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#3
Boca Raton, FL
18,792 Posts
Joined Mar 2002
Hi Laura !

Thanks for sharing your great story with us. Kudos to Celebrity, and Summit's Crew for going above and beyond.

I hope you and the Cruise Critic Hosts have a wonderful time on Summit !
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#4
Ottawa, Canada
1,640 Posts
Joined Dec 2003
That's a great example of how this ship's crew works so well together and really goes above and beyond.
#5
Boca Raton, FL USA
9,284 Posts
Joined Mar 2002
The guest should fill out "Attention to Detail" cards for those she knows were responsible for the table. Should also write a letter to Celebrity following the cruise to let them know the names of their outstanding employees. Refreshing to see a non complaining post. Have a GREAT cruise!
#6
North Carolina
733 Posts
Joined Feb 2007
I love to hear EXCELLENT CUSTOMER SERVICE stories. What a great accommodation for Celebrity to think of!
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#8
Wilmington,De,USA
23,133 Posts
Joined Dec 2002
Here is my story
We traveled with another couple whose husband used a service dog. The crew made a wooden box with astroturf on the balcony. The dog didn't get the hint and had accidents.

A few crew members wanted to pet the dog because they left theirs at home

With these new ships with real lawn service dogs life would be made easier.
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#9
Jacksonville, FL USA
47,860 Posts
Joined Jan 2003
Hi Laura, hope all of you are having a great cruise and that is really
a wonderful thing they did. Thanks for sharing the story with us and
I also look forward to seeing your pictures.
#10
Brick, New Jersey
4,938 Posts
Joined Jan 2004
I'll say that is above and beyond.....sure is impressive.

Have a great cruise!
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#11
St. Catharines, Ontario
1,127 Posts
Joined Feb 2003
Sounds like we will enjoy the same great service on Celebrity that we enjoyed on a dozen cruises on RCI. Looking forward to our first one next year.

Great story - thanks.
#12
Ottawa, ON, Canada
359 Posts
Joined Jul 2002
I must be missing something. In a cabin that is billed as "handicapped-accessible," would one not expect that tables would be built for wheelchairs to fit them? Sounds to me like Celebrity was just addressing an engineering error to provide what one should reasonably assume to find in such a cabin.
#14
Lower Mainland,BC canada
2,792 Posts
Joined Oct 2005
Originally posted by debsea
I must be missing something. In a cabin that is billed as "handicapped-accessible," would one not expect that tables would be built for wheelchairs to fit them? Sounds to me like Celebrity was just addressing an engineering error to provide what one should reasonably assume to find in such a cabin.
Hi,
I suggest the person in question wanted to make sure the table in the dining room would accomodate the wheelchair.
Building a custom made balcony table was an extra that is not expected from any cruise line,IMO

Cheers
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#15
St Croix USVI
495 Posts
Joined Mar 2007
Originally posted by debsea
I must be missing something. In a cabin that is billed as "handicapped-accessible," would one not expect that tables would be built for wheelchairs to fit them? Sounds to me like Celebrity was just addressing an engineering error to provide what one should reasonably assume to find in such a cabin.
Only Royal and Penthouse Suites on Millenium Class have dining tables on the balconies - all other balconies only have a rather small side table between the chairs. This is above and beyond for Celebrity to do and congrats to them!
( We were in a Sky Suite on Millenium in April so I know )
#16
Florida
7,062 Posts
Joined Nov 2000
Hi Laura ~ thanks for sharing. All too often when crew go above and beyond it goes un-noticed. Thanks for making us aware and reminding us how hard the crew works and that so many of them truly care about their passengers.

Still missing all of you...........
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#18
Los Angeles Native!!!
375 Posts
Joined May 2011
Originally posted by c-legs
Hi,
I suggest the person in question wanted to make sure the table in the dining room would accomodate the wheelchair.
Building a custom made balcony table was an extra that is not expected from any cruise line,IMO

Cheers
While its great they took care of the passenger in question, any table in a handicap accessible room, including tables on the balcony, should already be accessible without Celebrity doing anything special.
#19
Houston
3,520 Posts
Joined Aug 2008
Laura, what a wonderful story!!! Thank you for sharing it with us. We found that the Summit's crew and customer service were outstanding and I am really glad that they continue to remain that way. We feel that Celebrity does go above and beyond to try to please and accomodate it's customers. For that reason, they are our favorite cruiseline.
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Kathy

#20
Ewing, NJ
18,614 Posts
Joined Jan 2000
Originally posted by tfrcal
While its great they took care of the passenger in question, any table in a handicap accessible room, including tables on the balcony, should already be accessible without Celebrity doing anything special.
Well, as someone mentioned, the tables on the balcony are small "coffee table height". Plus, there was a small "dining table" height table. The issue that you are missing is that this person was in a specific motorized wheelchair with a specific table height that would be necessary for him to fully enjoy the balcony usage. And Celebrity made sure of it, by building him a specific table to the specifications for HIS PERSONAL motorized wheelchair.
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Laura
Sr. Manager Community
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When your values are clear, your decisions are easy -Roy Disney-