 |
|
June 6th, 2011, 03:03 PM
|
 |
Sr. Manager, Community
Cruise Critic
|
|
Join Date: Jan 2000
Location: Pennington, NJ
Posts: 10,845
|
|
On Board Celebrity Summit and I just HAD to share this story
So, I'm on board Celebrity Summit; it's a Cruise Critic member cruise PLUS I'm sailing along with a number of our Cruise Critic hosts. Right after our VERY well attended Connections party, we held a pre-scheduled cabin crawl. I just have to share this story with you.
One of the cabins we visited was an handicapped-accessible AFT balcony cabin on Deck 7. Nice cabin, great location. So, what is such a big deal??
The person in this cabin has written to Celebrity to inquire as to the HEIGHT of the tables in the dining room. Celebrity assured them his wheelchair would fit very nicely under all the tables in the dining room. Great news, right?
Here's the best: Celebrity -- totally on their own -- built a brand new wood table for their balcony so that he would be able to enjoy all that large balcony space. They just built it without anyone asking.
If that isn't fantastic customer service I just don't know what is....
I have a pic to share of the table they built for him. I'll share before the week is out.
Laura
|
June 6th, 2011, 03:08 PM
|
 |
Blue Ribbon Cruiser
|
|
Join Date: Jan 2008
Location: Shalimar FL
Posts: 4,850
|
|
Wow, now that's impressive!
Den
__________________
Upcoming Cruises:
Celebrity Constellation - 25 Sep 13 - Black Sea
|
June 6th, 2011, 03:56 PM
|
 |
Cruise Critic Host & 10,000+ Club
|
|
Join Date: Mar 2002
Location: Boca Raton, FL
Posts: 13,812
|
|
Hi Laura !
Thanks for sharing your great story with us. Kudos to Celebrity, and Summit's Crew for going above and beyond.
I hope you and the Cruise Critic Hosts have a wonderful time on Summit !
Last edited by Host Andy; June 6th, 2011 at 03:59 PM.
|
June 6th, 2011, 04:00 PM
|
 |
Cool Cruiser
|
|
Join Date: Dec 2003
Location: Ottawa, Canada
Posts: 1,551
|
|
That's a great example of how this ship's crew works so well together and really goes above and beyond. 
|
June 6th, 2011, 04:27 PM
|
 |
5,000+ Club
|
|
Join Date: Mar 2002
Location: Boca Raton, FL USA
Posts: 5,540
|
|
The guest should fill out "Attention to Detail" cards for those she knows were responsible for the table. Should also write a letter to Celebrity following the cruise to let them know the names of their outstanding employees. Refreshing to see a non complaining post. Have a GREAT cruise!
|
June 6th, 2011, 04:34 PM
|
 |
Cool Cruiser
|
|
Join Date: Feb 2007
Location: North Carolina
Posts: 735
|
|
I love to hear EXCELLENT CUSTOMER SERVICE stories. What a great accommodation for Celebrity to think of!
__________________
Sailed:
Carnival Celebration May 2007 - Freeport, Nassau
Carnival Sensation July 2011 - Nassau
Carnival Dream February 2012 - Cozumel, Belize City, Roatan, Costa Maya
Booked:
Christmas at Sea with DH and DD
December 22, 2012 - Freeport, Nassau, Half Moon Cay
|
June 6th, 2011, 06:44 PM
|
|
Cool Cruiser
|
|
Join Date: Aug 2000
Location: Valley Forge, PA, USA
Posts: 2,895
|
|
Extraordinary. Anxious to see the picture.
|
June 6th, 2011, 07:02 PM
|
 |
10,000+ Club
|
|
Join Date: Dec 2002
Location: Wilmington,De,USA
Posts: 21,487
|
|
Here is my story
We traveled with another couple whose husband used a service dog. The crew made a wooden box with astroturf on the balcony. The dog didn't get the hint and had accidents.
A few crew members wanted to pet the dog because they left theirs at home
With these new ships with real lawn service dogs life would be made easier.
__________________
Next
Golden Princess April 10, 2013 Hawaii
Carnival Pride Cruise w/Meet & Greet
http://www.youtube.com/watch?v=ADIa0Mm5XgA
Carniva pride tours
http://www.youtube.com/watch?v=tmlcwJn6G44
Video from the Celebrity Silhouette cruise (44 min)
http://www.youtube.com/watch?v=kITYvzzVGCY
Silhouette Meet and greet
http://www.youtube.com/watch?v=DL_qKxwziCY
Rory Bolton (keyboard stage band)
http://www.youtube.com/watch?v=6y5Cmn9Vn-M
Cruising Bermuda Triangle
http://www.youtube.com/watch?v=2BDCn0L7TwM
Halloween on a cruise ship
http://www.youtube.com/watch?v=7-xX6BaAG6g
Pacific Princess Oct 21 2001 Bermuda; Golden Princess Dec 7 2002 Caribbean
Coral Princess Dec 9 2003 Panama; Carnival Miracle 17 Oct 2004 Bahamas
Carnival Paradise 4 April 2005 Baja; Carnival Triumph 30 July 2005 Canada
Norwegian Dawn 11 Dec 2005 Caribbean; Carnival Destiny 18 June 2006 Caribbean
NCL Spirit 10 Dec 2006 Caribbean; Carnival Miracle 10 Oct 2007 Caribbean
Diamond Princess 17 May 2008 Alaska; Explorer of the Sea 12 Dec 2008 Caribbean
NCL Jewel Oct 10, 2009 Canada,Celebrity Mercury 29 Oct 2010 "USA"
Celebrity Silhouette 6 Nov 2011 "Caribbean" "Carnival Pride" May 13, 2013, RCCL "Mariner" Oct 20, 2012
CCers NCL Jewel, Towel Animals CCer's, Bridge, Dinner with an Officer, Villa and FUNNY PICTURES
http://community.webshots.com/user/fsbsde
fsbsde@yahoo.com
|
June 6th, 2011, 07:07 PM
|
 |
Charter Member - 5,000+ Club
|
|
Join Date: Jan 2003
Location: Jacksonville, FL USA
Posts: 36,097
|
|
Hi Laura, hope all of you are having a great cruise and that is really
a wonderful thing they did. Thanks for sharing the story with us and
I also look forward to seeing your pictures.
__________________
Check out my Cruise Pictures:
http://www.flickr.com/photos/cruiseronly/
Century 5/17/03, 1/17/04, 3/12/05, 12/20/07, 4/16/09,
5/14/11
Mercury 3/20/04, 5/19/06, 3/18/07,
10/12/07 & 10/15/07, 9/14/08, 9/6/09
HAL Zuiderdam 9/11/04
Constellation 12/11/04
Summit 10/10/05, 1/16/10, 5/16/10, 2/5/11,
11/10/12
Zenith 2/6/06, 4/13/06
Millennium 12/17/06, 1/14/12
Galaxy 3/7/08....the BIG 50 Cruise,
1/9/09
Solstice 11/14/08..Pre-Inaugural, 9/5/10
Infinity 12/3/08
Equinox 11/19/09. 5/11/12
Eclipse 11/17/10, 11/12/11
Reflection, 3nights, 12/5/12
Silhouette, 4/7/13
---------------------------------------
Next up....BERMUDA...8/13
|
June 6th, 2011, 07:39 PM
|
 |
Blue Ribbon Cruiser
|
|
Join Date: Jan 2004
Location: Brick, New Jersey
Posts: 4,110
|
|
I'll say that is above and beyond.....sure is impressive.
Have a great cruise!
__________________
Caribbean Princess 07/03/2004
Caribbean Princess 05/21/2005
Radiance of the Seas 04/16/2006
Caribbean Princess 07/15/2007
Caribbean Princess 05/11/2008
Adventure of the Seas 07/06/2008
Celebrity Summit 07/24/2011
Oasis of the Seas 07/21/2012
|
June 6th, 2011, 07:42 PM
|
 |
Cool Cruiser
|
|
Join Date: Feb 2003
Location: St. Catharines, Ontario
Posts: 1,122
|
|
Sounds like we will enjoy the same great service on Celebrity that we enjoyed on a dozen cruises on RCI. Looking forward to our first one next year.
Great story - thanks.
|
June 6th, 2011, 08:25 PM
|
|
Cool Cruiser
|
|
Join Date: Jul 2002
Location: Ottawa, ON, Canada
Posts: 321
|
|
I must be missing something. In a cabin that is billed as "handicapped-accessible," would one not expect that tables would be built for wheelchairs to fit them? Sounds to me like Celebrity was just addressing an engineering error to provide what one should reasonably assume to find in such a cabin.
Last edited by debsea; June 6th, 2011 at 08:36 PM.
|
June 6th, 2011, 08:37 PM
|
|
40,000+ Club
|
|
Join Date: Jul 2000
Posts: 48,191
|
|
That's great service. Thanks for sharing this.
Keith
|
June 6th, 2011, 09:53 PM
|
|
Cool Cruiser
|
|
Join Date: Oct 2005
Location: Lower Mainland,BC canada
Posts: 2,264
|
|
Quote:
Originally Posted by debsea
I must be missing something. In a cabin that is billed as "handicapped-accessible," would one not expect that tables would be built for wheelchairs to fit them? Sounds to me like Celebrity was just addressing an engineering error to provide what one should reasonably assume to find in such a cabin.
|
Hi,
I suggest the person in question wanted to make sure the table in the dining room would accomodate the wheelchair.
Building a custom made balcony table was an extra that is not expected from any cruise line,IMO
Cheers
__________________
Past waves & great memories: Island Princess ( x2), Dawn Princess, Regal Princess, Coral princess, X Summit, X Mercury ( x2 ) , X Century ( X 3 ), X Infinity, X Millenium ( x 3 ). NCL Star.HAL's Oosterdam, RCCL Mariner of the Seas. X Constellation
next up:: SUMMIT Sept '13...
Claude G.
|
June 6th, 2011, 10:03 PM
|
|
Cool Cruiser
|
|
Join Date: Mar 2007
Location: St Croix USVI
Posts: 357
|
|
Quote:
Originally Posted by debsea
I must be missing something. In a cabin that is billed as "handicapped-accessible," would one not expect that tables would be built for wheelchairs to fit them? Sounds to me like Celebrity was just addressing an engineering error to provide what one should reasonably assume to find in such a cabin.
|
Only Royal and Penthouse Suites on Millenium Class have dining tables on the balconies - all other balconies only have a rather small side table between the chairs. This is above and beyond for Celebrity to do and congrats to them!
( We were in a Sky Suite on Millenium in April so I know )
|
June 6th, 2011, 10:08 PM
|
 |
Super Moderator
|
|
Join Date: Nov 2000
Location: Florida
Posts: 6,234
|
|
Hi Laura ~ thanks for sharing. All too often when crew go above and beyond it goes un-noticed. Thanks for making us aware and reminding us how hard the crew works and that so many of them truly care about their passengers.
Still missing all of you...........
|
June 6th, 2011, 10:10 PM
|
|
10,000+ Club
|
|
Join Date: Jan 2001
Location: Houston, Texas, USA
Posts: 16,560
|
|
Neat!
__________________
TEXED-N-JACQUIE
|
June 6th, 2011, 11:32 PM
|
 |
Cool Cruiser
|
|
Join Date: May 2011
Location: Los Angeles Native!!!
Posts: 325
|
|
Quote:
Originally Posted by c-legs
Hi,
I suggest the person in question wanted to make sure the table in the dining room would accomodate the wheelchair.
Building a custom made balcony table was an extra that is not expected from any cruise line,IMO
Cheers
|
While its great they took care of the passenger in question, any table in a handicap accessible room, including tables on the balcony, should already be accessible without Celebrity doing anything special.
|
June 7th, 2011, 08:50 AM
|
 |
Blue Ribbon Cruiser
|
|
Join Date: Aug 2008
Location: Houston
Posts: 3,115
|
|
Laura, what a wonderful story!!! Thank you for sharing it with us. We found that the Summit's crew and customer service were outstanding and I am really glad that they continue to remain that way. We feel that Celebrity does go above and beyond to try to please and accomodate it's customers. For that reason, they are our favorite cruiseline.
|
June 7th, 2011, 09:39 AM
|
|
Sr. Manager, Community
Cruise Critic
|
|
Join Date: Jan 2000
Location: Pennington, NJ
Posts: 10,845
|
|
Quote:
Originally Posted by tfrcal
While its great they took care of the passenger in question, any table in a handicap accessible room, including tables on the balcony, should already be accessible without Celebrity doing anything special.
|
Well, as someone mentioned, the tables on the balcony are small "coffee table height". Plus, there was a small "dining table" height table. The issue that you are missing is that this person was in a specific motorized wheelchair with a specific table height that would be necessary for him to fully enjoy the balcony usage. And Celebrity made sure of it, by building him a specific table to the specifications for HIS PERSONAL motorized wheelchair.
|
| Thread Tools |
|
|
| Display Modes |
 Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT -4. The time now is 01:31 AM.
|
More About Celebrity Cruises
You are checking prices for:
You have 0 more sites to check
|
