How to cancel a cruise and get my deposit refund

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#1
Hong Kong
362 Posts
Joined Mar 2007
I made my booking on the NCL website and paid a deposit using my credit card for a Sept 2012 cruise, and now I need to cancel it. My final payment is not due until July 2012 so I am qualified to get a full refund of my deposit. I've checked the NCL website and they said that all refund requests have to submit in writing, but I couldn't find where and who to write to. Can someone pls advise? Do they change any handling fee for cancellation?
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#2
Morris County, New Jersey
1,665 Posts
Joined Jul 2011
Originally posted by dinoman
I made my booking on the NCL website and paid a deposit using my credit card for a Sept 2012 cruise, and now I need to cancel it. My final payment is not due until July 2012 so I am qualified to get a full refund of my deposit. I've checked the NCL website and they said that all refund requests have to submit in writing, but I couldn't find where and who to write to. Can someone pls advise? Do they change any handling fee for cancellation?
Just call them via the 800 number. There is an address via their "contact us" link, but wouldn't a phone call to NCL be the most time-efficient and accurate way to get your information on a refund since you booked through them?
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#3
College Place, Washington
5,243 Posts
Joined Feb 2011
Originally posted by dinoman
I made my booking on the NCL website and paid a deposit using my credit card for a Sept 2012 cruise, and now I need to cancel it. My final payment is not due until July 2012 so I am qualified to get a full refund of my deposit. I've checked the NCL website and they said that all refund requests have to submit in writing, but I couldn't find where and who to write to. Can someone pls advise? Do they change any handling fee for cancellation?
Try this: Customer Relations
Norwegian Cruise Lone
7665 Corporate Center Drive
Miami, Florida 33126

Suggestion: Sent the letter "Return Receipt Requested" and keep a copy of the letter.
#4
16,754 Posts
Joined Jul 2007
A phone call to NCL's toll free reservations number, 866.234.7350 will suffice. They'll ask you a couple of questions to verify your identity and as long as they are satisfied that you're the person who made the reservation, they won't require anything in writing.
#5
49 Posts
Joined Jan 2011
When I had to do this I first phoned the TA I had booked with.
They said an email was ok. This was the way I did it.
No reason to think that if you had booked with cruise line direct it would be any different

Good luck Joan
#6
Hong Kong
362 Posts
Joined Mar 2007
Thanks! I think I should start by calling them first.
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#7
Enosburg Falls, Vermont
16,186 Posts
Joined Apr 2009
Originally posted by dinoman
Thanks! I think I should start by calling them first.
That's what we did and had the deposit back on our card in no time.
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#8
Nashville, TN (we moved, again)
18,820 Posts
Joined Dec 2003
Yes, just call them.

Money will be back on your card within a week. Been there, done that.
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#9
Hong Kong
362 Posts
Joined Mar 2007
Perhaps it's a bit late but I just want to tell you that I made a phone call to NCL asking for a refund and they did in an efficient manner, no question asked (they did ask if I wish to transfer my deposit to another cruise), and a week later I've got my refund credited to my credit card. Thanks everyone for your advices.
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