Use Carnival online booking at your own risk

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#1
Mississippi
4 Posts
Joined Dec 2010
I booked a Carnival cruise on-line, paid a $1,000 deposit, and thought my card would automatically be charged for the remainder. It was not, so my reservation was cancelled. When I called to check on it they told me I had to rebook the cruise at higher current prices or lose my $1,000 deposit. I talked to three layers of Guest Solutions personnel and was told that all of this was my fault so I was out of luck.

Obviously, this will be my last Carnival cruise but I hope to let others know that if anything goes wrong with your booking, Carnival is going to hang you out to dry.
#2
Columbus, Ohio
1,043 Posts
Joined Nov 2008
why did you think that your card would automatically be charged for the balance? when would this occur?

this has not been my experience, so curious what happened...
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Carnival Conquest Nov 28th 2015

Carnival Legend -- 12/2/12-12/9/12 -- Cozumel, Belize, Roatan and Grand Cayman -- 7 (confirmed, our FAVORITE ship EVER!)!
Carnival Dream -- 12/10/11-12/17/11 -- Cozumel, Roatan, Belize & Costa Maya -- 7
Carnival Destiny -- 09/15/11-09/19/11 -- Key West & Cozumel -- 4
Carnival Miracle -- 12/05/10-12/13/10 -- Grand Turk, Dominican Republic, Aruba & Curacao -- 8
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Carnival Imagination -- 12/15/08-12/19/08 -- Key West & Cozumel -- 4
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#3
Fort Lee, Va
344 Posts
Joined Jan 2010
With all due respect. It wasn't Carnival fault that you assumed that they would just automatically take the money. I do feel bad for you!
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#4
Liberty, MO
2,178 Posts
Joined Feb 2002
Sorry you had a problem. Like the other responder, where did you get the idea that your card would automatically be charged for final payment? Did you go ahead and rebook?

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Carnival Breeze, December 2015; Carnival Glory, December 2013; Carnival Triumph, February 2013; Carnival Miracle, March 2012; Crown Princess, June 2007, 20th Anniversary; RCI Voyager of the Seas, Thanksgiving 2004; Carnival Paradise, Thanksgiving 2003; Carnival Fantasy, January 2002 - the start of it all
#5
15,285 Posts
Joined Nov 2009
Originally posted by smc0320
why did you think that your card would automatically be charged for the balance? when would this occur?

this has not been my experience, so curious what happened...
It has always been my experience that the card that you make your deposit with is the one they will charge for final payment unless they hear from you with other instuctions.
#6
East Windsor, NJ
1,328 Posts
Joined Dec 2000
Originally posted by Rhumbline
I booked a Carnival cruise on-line, paid a $1,000 deposit, and thought my card would automatically be charged for the remainder. It was not, so my reservation was cancelled. When I called to check on it they told me I had to rebook the cruise at higher current prices or lose my $1,000 deposit. I talked to three layers of Guest Solutions personnel and was told that all of this was my fault so I was out of luck.

Obviously, this will be my last Carnival cruise but I hope to let others know that if anything goes wrong with your booking, Carnival is going to hang you out to dry.
If you're talking about your final payment, it's the responsibility of the passenger to make sure it's paid in full. You obviously didn't do what you were supposed to. That's not Carnival's fault. Good luck with other cruise lines holding your hand either.
#7
Orygun
2,610 Posts
Joined Jun 2009
I have to agree with the others. Have always booked online and know when I have to finish paying. Not sure how you missed that.
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April 9 and 17, 2016 B2B On the Breeze, to Grand Turk / La Romana Dominican Republic / Curacao / Aruba / Montego Bay, Jamica / Grand Cayman / Cozumel
April 18, 2015 Glory Eastern itinerary Half Moon Cay / Grand Turk / San Juan / St Thomas
January 18, 2014 Liberty Eastern itinerary Half Moon Cay / St Thomas (St John) / San Juan, Puerto Rico / Grand Turk
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#8
Liberty, MO
2,178 Posts
Joined Feb 2002
Originally posted by riclop
It has always been my experiance that the card that you make your deposit with is the one they will charge for final payment unless they hear from you with other instuctions.
With a travel agent yes, but never on Carnival's site, at least in my experience.

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Carnival Breeze, December 2015; Carnival Glory, December 2013; Carnival Triumph, February 2013; Carnival Miracle, March 2012; Crown Princess, June 2007, 20th Anniversary; RCI Voyager of the Seas, Thanksgiving 2004; Carnival Paradise, Thanksgiving 2003; Carnival Fantasy, January 2002 - the start of it all
#9
NC
178 Posts
Joined Mar 2011
Never heard of having your card automatically charged. I have always had to call and make my remaining payment on any trips I've ever taken. Cruise or other wise. Unless I made a total payment at booking.
Even if they allowed it and if I had authorized an automatic draft, It would still be my responsibility to be sure it was done. If I didn't I wouldn't be upset with them if my reservation was cancelled. It would be my own fault.
#10
522 Posts
Joined Mar 2008
Mine has never automatically been charged. I just keep track of when final payment is due and make sure it gets taken care of.

One warning I might make is that by default the entire amount is charged. I checked the box to pay the deposit, then went back to look at something and when I went back and pressed pay now, the entire cruise was billed. My fault. Should have been paying closer attention.
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Sailed on the Norwegian Epic November 12, 2016
Sailed on the Norwegian Sun March 29, 2015
Sailed on the Carnival Fascination October 25, 2014
Sailed on the Carnival Paradise May 12, 2014
Sailed on the Norwegian Dawn November 25, 2012
Sailed on the Norwegian Dawn January 15, 2012
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Sailed on the Norwegian Sun December 11, 2010
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#11
Richardson, TX
71,088 Posts
Joined Dec 2006
Originally posted by riclop
It has always been my experience that the card that you make your deposit with is the one they will charge for final payment unless they hear from you with other instuctions.
You have to be signed up to automatically pay the final payment. My PVP always asks me if I want it and I say no thanks.. its up to you.
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#12
Columbus, Ohio
1,043 Posts
Joined Nov 2008
the only other thing I would add is we get an auto email reminder & a personal phone call from my PVP about a week before final payment date....but I've always known my final payment date so have alwas been ready.....
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Carnival Conquest Nov 28th 2015

Carnival Legend -- 12/2/12-12/9/12 -- Cozumel, Belize, Roatan and Grand Cayman -- 7 (confirmed, our FAVORITE ship EVER!)!
Carnival Dream -- 12/10/11-12/17/11 -- Cozumel, Roatan, Belize & Costa Maya -- 7
Carnival Destiny -- 09/15/11-09/19/11 -- Key West & Cozumel -- 4
Carnival Miracle -- 12/05/10-12/13/10 -- Grand Turk, Dominican Republic, Aruba & Curacao -- 8
Carnival Legend -- 12/13/09-12/20/09 -- Grand Cayman, Cozumel, Belize & Roatan -- 7
Carnival Imagination -- 12/15/08-12/19/08 -- Key West & Cozumel -- 4
Carnival Fascination -- 11/27/06-12/01/06 -- Key West & Cozumel -- 4
#13
Maryland
2,041 Posts
Joined Sep 2009
Our upcoming cruise final payment was due 11/15. We received multiple e-mails at regular intervals in the weeks leading up to that date to remind us. I find it hard to believe Carnival does not do the same (although both cruises we took with Carnival were booked fairly last minute and thus paid in full at that time).
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Caribbean Princess - January 2012
Carnival Pride - Bahamas, October 2009
Carnival Sensation - E. Caribbean, December 1993
#14
Fair Haven, VT
5,143 Posts
Joined Mar 2006
Originally posted by Raylynn
Never heard of having your card automatically charged. I have always had to call and make my remaining payment on any trips I've ever taken. Cruise or other wise.
I booked our past Liberty cruise with an online agency I'd used a couple times in the past. This time, tho', my credit card was automatically charged when finally payment was due (I'd tried calling her 2 days in a row before due date but hadn't gotten a call back). When I finally spoke to her she said my CC had been charged. I was rather peeved as this hadn't happened before and I'd wanted to get the points on my Southwest CC, not the one I'd paid the deposit with.
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  • 2006:2/28 5 night Celebrity Zenith, 4/20 9 night Celebrity Constellation,5/20 7 night Celebrity Zenith,6/21 8 night Carnival Legend,9/25 Carnival Legend,10/29 NCL Spirit
  • 2007:02/04 8 nite Carnival Legend,5/14-5/25 B2B2B Carnival Fascination,9/24 Carnival Miracle,11/07 Carnival Miracle
  • 2008:1/14 4 night Fascination,1/18 Platinum on the Miracle,2/25 Fascination w/Mom & sister,4/21 & 4/26 B2B Imagination,9/7 Legend w/friends,11/16 Legend w/friends
  • 2009:1/26 & 1/31 B2B on Destiny,3/2 NCL Sky w/sister, 5/9 Carnival Pride,9/13 Carnival Miracle,11/15 Holland Westerdam
  • 2010:1/4 Celebrity Century,2/28 Carnival Legend, 5/1 Norwegian Jewel,6/16 Carnival Miracle Mom/Son Cruise,9/4 Norwegian Jewel,11/13 Carnival Valor (casino VIP cruise),
  • 2011:1/23 Carnival Legend,4/24 Norwegian Jewel, 5/22 Carnival Conquest (casino VIP cruise), 8/26 Carnival Miracle (casino VIP & Milestone cruise), 9/11 Carnival Legend, 11/12 Carnival Liberty
  • 2012:1/21 Carnival Valor, 3/4 NCL Star, 5/13 Carnival Pride, 7/26 Carnival Glory, 9/11 Miracle (hit "diamond" level), 10/14 Carnival Freedom,11/30 Carnival Miracle
  • 2013: 1/6 NCL Dawn, 3/3 Carnival Freedom, 5/1 Carnival Splendor, 7/14 Glory, 8/31 Carnival Breeze, 9/22 Carnival Splendor, 11/16 NCL Epic, Dec 1 NCL Breakaway
  • 2014: 1/11 Carnival Liberty, 3/1 NCL Getaway, 4/20 NCL Breakaway, 6/22 NCL Breakaway, 8/16 Carnival Breeze, 9/6 Carnival Freedom, 11/15 NCL Getaway
  • 2015: 1/18 Carnival Freedom, 2/28 Carnival Breeze,3/22 NCL Sun, 5/23 Carnival Conquest,6/29 Splendor, 9/12 Splendor, 11/01 Breeze
  • 2016: Carnival Breeze 1/24,3/6 NCL Breakaway,4/9 Breeze,7/4 Sunshine, 9/2017 Conquest, 11/2017 NCL Escape
#15
Central Florida
1,457 Posts
Joined Aug 2007
Originally posted by Cruzin2paradise09
With a travel agent yes, but never on Carnival's site, at least in my experience.

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Not a self-booking on Carnival's site no, but my Carnival PVP always asks if I want this set up using the same card as the deposit.
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Norwegian Jade Jan '17 - Eastern Caribbean
Carnival Vista Jan '17 - Western Caribbean w/#2 Son & Family
Coral Princess Dec '15 - Panama Canal
Norwegian Pearl Dec '14 - Southern Caribbean Christmas & New Years
Carnival Breeze
Nov '12 - Transatlantic B2B with Med - 27 days in all

Carnival Breeze Oct '12 - Mediterranean, R/T Barcelona
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arnival Destiny Jan '12 - Western Caribbean with #2 Son
Norwegian Jade Dec '10 - Eastern Med & Egypt w/the Grandkids
Grand Princess Apr '10 - Eastbound Transatlantic & British Isles
Ruby Princess Dec '09 - Bahamas
Carnival Glory Oct '09 - Western Caribbean
Carnival Spirit Sep '09 - Vancouver to Hawaii
Carnival Splendor Nov '08 - Splendor's US Inaugural
Norwegian Jewel Sep '08 - Canada/New England
Carnival Imagination Jun '08 W. Caribbean - w/the G'kids & #1 Son
Carnival Destiny Feb '08 - Southern Caribbean
Carnival Sensation Dec '07 - Bahamas
Norwegian Pearl Nov '07 - W. Caribbean
Disney Wonder Jul '07- Bahamas with the Grandkids
Carnival Spirit Aug '06 - Alaska, 1 wk Land + Whittier-Vancouver
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TSS Mardi Gras May '89 - Bahamas
#16
Texas
1,355 Posts
Joined May 2008
Originally posted by firefly333
You have to be signed up to automatically pay the final payment. My PVP always asks me if I want it and I say no thanks.. its up to you.
My PVP always ask me too.. I sign up but have always called a few days before to go ahead with payment. I don't want my cruise cancelled!!!
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Happy Sails!!
Deb & Tom






Carnival Only-18 & Counting

Sailed:
Conquest Feb 09; Ecstasy Apr 09;Conquest Feb 10; Ecstasy Apr 10; Spirit Sept 11; Triumph Feb 12; Triumph Oct 12; Freedom Feb 13; Magic Apr 13; Magic Nov 13 (Platinum); Magic Feb 14; Sunshine Apr 14-11day Repo; Splendor Nov 14-8 day Repo; Triumph March 15-12 day Panama Canal; Magic Nov 15; Liberty Repo Mar 16; Breeze Oct 16; Breeze Jan 17

Upcoming:
Breeze Mar 17; Freedom Nov 17; Breeze Nov 18
#17
195 Posts
Joined Jun 2005
My experience was the opposite, when i booked my cruise I was expecting to only make a deposit. It wasnt until i looked at my credit card balance did I figure out I had been charged for the whole thing.
It all is the same in the end I suppose. I only use the card to get frequent flyer miles so....just got the miles sooner.
#18
Tooele, UT
3,638 Posts
Joined Mar 2010
So it's Carnival's fault that you THOUGHT that they would do your job for you? Wow.
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Carnival Destiny 9/2010
Carnival Liberty 12/2012
Carnival Inspiration 10/2013
Carnival Breeze 05/2014
Carnival Miracle 11/2015
Carnival Imagination 2/2016
Carnival Miracle 11/2016
Carnival Vista 01/2017



#19
Liberty, MO
2,178 Posts
Joined Feb 2002
Originally posted by old sole
Not a self-booking on Carnival's site no, but my Carnival PVP always asks if I want this set up using the same card as the deposit.
I don't use a PVPbut since that is along the same line as a TA the clearly that would make sense. I Kind figured my comment would be twisted a bit since I made a general statement.

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Carnival Breeze, December 2015; Carnival Glory, December 2013; Carnival Triumph, February 2013; Carnival Miracle, March 2012; Crown Princess, June 2007, 20th Anniversary; RCI Voyager of the Seas, Thanksgiving 2004; Carnival Paradise, Thanksgiving 2003; Carnival Fantasy, January 2002 - the start of it all
#20
Mississippi
4 Posts
Joined Dec 2010
Originally posted by bythehex
If you're talking about your final payment, it's the responsibility of the passenger to make sure it's paid in full. You obviously didn't do what you were supposed to. That's not Carnival's fault. Good luck with other cruise lines holding your hand either.
Yeah, heaven forbid a company in the hospitality industry go out of their way to help someone who has spent thousands of dollars with them.