"Is there someone to contact on the Dream in order to set up a Cruise Critics meeting? I have read about other cruisers who have had a great deal of support from their NCL cruiseliners for this purpose."
Much to my surprise, at 7:00AM this morning, I was awaken by Ms. Culver's call to respond to my inquiries.
She started off telling me that NCL does not support Cruise Critics meetings because it does no one any good to sit and discuss negative things, etc., etc. Finally she said, "If I am wrong, feel free to correct me." I told her she was wrong. I asked if she knew what Cruise Critics was. She said, "Yes", and continued to say if I wanted to have a meeting, I would have to do it myself when I get on board because NCL does not support such activities, etc., etc. I tried again to tell her that the purpose of the meeting was to meet each other and perhaps go on shore excursions together and make new friends. I asked again, if she knew what Cruise Critics was. This time, she said "No" and she would find out about it.
She answered my other questions then she said she will go find out about Cruise Critics. She returned shortly and said she will give me an address but I would have to write the letter myself to make the request. I had to scramble out of bed to get a pen. I told her that it was 7:00AM and I was still in bed. She said she didn't know there was a three hour difference and she was sorry. She then added that this must be a new program that NCL had just implemented (past cruisers on the CC Board talked about having done it for at least 2-3 years). I felt I didn't want to continue to enlighten her.
I asked for the name of her supervisor. She asked why. I told her that I was not very happy with the call. She said she answered to the CEO of the company. Then she asked why again. I told her that she had called and awaken me at 7:00AM and that she had kept arguing about the Cruise Critics meeting. She said "I apologized, didn't I? And that's not good enough?" I said "No". She said she would go to find someone to talk to me. She came back and said there was no one. I told her I'll just write to the CEO then. She said "OK."
Needless to say, I could not go back to sleep again.
I have sent a complaint into [email protected] and will be sending a letter to Mr. Vetch.