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Hello to all - first post.
Booked our 3rd cruise on the Braemar last November for departure 20th July 2012 Dover.
Just had a letter 20th Feb, cancelling cruise due to the Olympics ! (didn't know they had an event for cruise ships!)
By way of compensation have been offered £250 on board spend on the Black Watch (we had £150 on the Braemar) - and a upgraded cabin!
We booked a suite on the Braemar & have been offered a Balcony Cabin on the BW - some upgrade !
'Management' is now taking matter up with FO Cruise director (poor guy).
So not sure how we will get on as unable to rearrange dates due to other commitments (small things like work!).
F O have always been very good with us (even when the Braemar pool emptied itself into our cabin!), but this just seems a very shabby way of treating customers.
Presume they can get more revenue with less costs using it as a floating Hotel.
Any one else having probs with F.O over this?
We do not like the bigger vessels and prefer to sail from UK ports if possible - any recomendations ??
(Looked at Seaborn - v good but need to fly)
come on fred this is a one off ,have you no thought for your loyal band of passangers who keep your cruise line afloat by sailing with you year in year out.
well same old story£££££ first joe public bottom of the pile.
I do despair of Fred at times. How much goodwill has been lost through all the cancelled holidays? How many of these have never cruised with Fred before - and probably never will now. No doubt there were good commercial reasons involved but full compensation should have been offered to those affected for throwing their plans into disarray.
Unless I am missing something I can find no mention of this major change to the Braemar schedule on the news section of their web site, which suggests to me that they are not especially proud of this action.
I too am disgusted in Fo for this, there target market is the 55plus market, and they are the ones with liquid assets, and can be very very loyal customers, I wonder how many loyal customers Fred will lose with this behaviour.
really feel for those that have booked or intended to book like my husband and I, I work in schools and am off during school holidays only so now FO is out for me.
We received a letter on the 20th February telling us our mini cruise to Holland and Belgium had been cancelled and our norwegian cruise had been moved.
FO had re-booked us onto the rescheduled Norway cruise on 29th August which although not brilliant for us is ok but the mini cruise that we were doing back to back with the Norway trip was now on Balmoral out of Southampton and there was a 1 day gap between them.
The mini cruise also now only went to Antwerp for 2 nights and back again.
We have re-booked to go on a mini cruise at the beginning of May instead, we were looking forward to having the 2 cruises together but not to be. We have been offered £75 Cabin credit for the 3 night cruise and £200 for the longer one. Considering we are spending over £6000 on these 2 trips i feel that giving us 4.2% as compensation is rather mean.
Simply put, there is a downside to the company of losing existing clients (a few possibly permanently) but I am sure that they will have put a £ figure on this.
The upside is obvious and in this case greater than the downside.
Like all other businesses, FOCL is not a charity or a benevolent organisation. If they believe that they can improve returns they will.
Yes of course they have to maximise returns, but it may well be that by being more generous now - perhaps a discount off a future cruise - they can retain business in the longer term which might otherwise be lost. And they would be viewed in a better light.
Well at least you we told your holiday was cancelled through the proper channels. We only found out through the Daily Mirror, after my brother-in-law read it. Even our TA didn't know till I phoned her. Good start to our first cruise. :~(