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  #621  
Old April 23rd, 2012, 10:43 PM
MDSue MDSue is offline
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Originally Posted by Mscruisin View Post
I am still waiting to hear about the additional charges as well. I found out the cruise was cancelled the day after we arrived in PR. I know what you mean about the stress that followed that announcement. It's not easy making changes when you are already there. I contacted my independent travel insurance company and they won't cover anything as they say mechanical issues are the cruise lines fault and they should cover the costs that I incurred. Hope we hear something from Princess soon.
Even though I agree that Princess should cover the extra fees you incurred, I find it disturbing that the insurance company is also denying the charges as well. It make me really wonder what other potential problems the insurance companies will deny.

I am really sorry about the losses you incurred as well as the lost vacation opportunity. Keep fighting! I got aggravated at the customer service we recieved when our airplane broke down on the way back from our trip. After I complained to the airlines customer service, I received compensation above and beyond what I expected. I'm guessing that they value repeat customers more than the few dollars they originally shorted me.
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  #622  
Old April 24th, 2012, 01:28 PM
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Strumpetskaya Strumpetskaya is offline
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I was told the same thing by my independent insurer. Delays due to mechanical difficulties are covered, but not cancellations...and still awaiting a cheque from Princess for my non-cruise related items
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  #623  
Old April 24th, 2012, 01:41 PM
Mscruisin Mscruisin is offline
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Join Date: Apr 2008
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Originally Posted by MDSue View Post
Even though I agree that Princess should cover the extra fees you incurred, I find it disturbing that the insurance company is also denying the charges as well. It make me really wonder what other potential problems the insurance companies will deny.

I am really sorry about the losses you incurred as well as the lost vacation opportunity. Keep fighting! I got aggravated at the customer service we recieved when our airplane broke down on the way back from our trip. After I complained to the airlines customer service, I received compensation above and beyond what I expected. I'm guessing that they value repeat customers more than the few dollars they originally shorted me.
Maybe it's something with planes in Puerto Rico. Our flight home had mechanical problems as well and we were delayed 4 hours but did leave that day and made our connection in Philadelphia by the skin of our teeth. I think this vacation was jinxed from the start. Our insurance company said they would have covered things if it had have been medical. We have used the same company in the past and have made 2 separate claims for damages to rental cars(no fault of ours) and they handled everything to our satisfaction. I guess this is not an issue that happens very often. Thank goodness or I think I would give up cruising.
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