Doubts About NCL???
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If you're asking about their land-based service department, you'll probably get a lot more negative replies. As for me, I've never had to deal with them. I've always booked through a TA and have always had my queries and problems resolved through them.
I know my answers have been generalities, so if you have any specific questions, don't hesitate to post them.
since i haven't dealt with the crew yet (can't wait though!) or the corp. side I can't really give you first hand experience. but after spending hours and hours on these boards becoming addicted and reading everyone's stories, I get the hint that the crew is top notch and you won't be able to find better ones out there. however, like john said there are mixed reviews of the "land based service dept". my theory is once you deal with the actual corporation, things become hazy with all the bureacracy. but don't worry because the people who take care of you on the cruise are fantastic!
NCL Dawn May 2005 - FL & Bahamas
Hopefully the Spirit in May '06
Wotta Hoot Cruise - May 2007
I have to admit I didn't have much need to deal with NCL on land but when I did it was fine. The few questions I had were answered courteously and professionally.
From our experience and other reports on CC, the land based personnel can leave a lot to be desired at times. I know that our TA has sometimes had to make multiple contacts with the cruise lines to get an answer to a question.
Our only contact land based staff is usually the boarding process. It does seem that we always get someone who has to have the supervisor come help them.
Consumer Friendly or Not??On board, very consumer friendly and a nice experience.
Dealing with the company ....NOT. This is where NCL badly stumbles IMHO.
HAL Oosterdam Jan 2016
HAL Zaandam August 2014
NCL Pride of America Sept 2012
NCL Dawn Jan 2010
NCL Sun Jan 2006
NCL Sun Dec 2004
NCL Sky Feb 2004
Consumer Friendly or Not??Very Friendly - that is what the cruise business is based on. The issues arise for the most part whn just like any other consumer business when you get into a billing dispute. Most of the problems outlined on this and the other cruise line boards are in fact $ based.
Fare dropped I want my credit.
Missed ports I want a credit
Cruise cancelled I want all my cost covered
Sink did not work I want my credit
Had to wait ship late I want my credit
Rude crew I want my credit
Bad service I want my credit
Bad passengers I want my credit
Got sick I want my credit
I want to combine 14 credits for a free cruise
When it comes to giving back already booked revenue most firms (not just cruise lines) make this less then easy. The green eyeshade people get involved. No one seems to be empowered to make a $ decision and this events seem to go on for ever.
When I have had an issue that did not involve giving money back but fixing the situation (lost reservation) everyone was very consumer friendly.
I am not sure this is any different on any line. I have cruised Cunard, RCL, Carival, and Princess but never had a chance to test how "friendly" they were
11 nights to the Southern Caribbean. round trip, out of NYC.
The ship should be in great shape, it will only be a few weeks out of dry dock.
This is our 2nd Norwegian cruise.
Our other was on The SS Norway in January 2002.
We had no major problems on that cruise.
It appears there is a lot of confusion and shuffling of the Spirits schedule.
I hope it will not effect our date!!
Thank you all for your replies!
...oh, and GREAT post, Shoreguy. So, so true.
up next..... Norwegian Jewel 12/05
The board was dedicated to a computer strategy game called Panzer General.
Members would swap hints, tips and write after action reports.
My email address was already registered so I had to keep the same name.
Did we have a fabulous time, were we greeted by every room steward we saw during the entire cruise, was my Mom's room steward absolutely incredible (given that Mom sometimes gets confused), did the reception staff, shore excursion staff, all waiters but one, and the guys in the coveralls who made sure none of got smashed between the tenders and the dock in Grand Cayman impress us?? Absolutely...
Would we cruise NCL again? yes... During Easter? maybe not...