Posted April 12th, 2012, 12:28 PM
The other major problem with the ship is there was a nasty upper respiratory infection that was going around. I think it came from the air conditioning. I got very ill about 3 days into the cruise. I had to go to the medical centre twice for antibiotics. A lot of people were coughing throughout the cruise.
I would like to say, yes the ship is lovely and I wish I could have enjoyed the food but I was too sick. What saved our holiday was the wonderful people that we met. Otherwise. The reception staff need to be trained to deal with a guests concerns immediately and Do whatever is necessary to make that guest happy.
Shelley and Adrian
Hi Shelley & Adrian - we were on this cruise too (repositioning from Ft Lauderdale to Genoa) and in fact we shared an excursion with you from Malaga to Alhambra. I can't comment on the bed bug problem, but I can both relate to the very unsatisfactory guest-relations performance and to the respiratory infection.
Re the latter we joined the ship on the preceding week's cruise of the West Caribbean and then back-to-backed with the TransAtlantic sailing. I picked up the rasping sore throat and dry cough during the first week in the Caribbean and did not shake it off until we were in Mid Atlantic some 9 days later. During that time I consumed more pain relieving Ibuprofin than I would normally use in a year!
My wife picked up the infection a couple of days after me and is only just recovering now, one and a half weeks after the cruise finished. Worst, my 86-year-old sister travelling with us caught the infection with about 5 days left on the cruise and she became very ill towards the end. I became very anxious that she might contract pneumonia. Fortunately, we got her home in one piece and she has since been confined to bed with antibiotics - now slowly recovering, but still very weak.
Yes, so many aboard the ship were hit with this bug, which I suspect was carried by the A/C system and in my experience the discomfort was intensified by it.
As for the Guest Relations operation aboard Poesia, I will not go into detail as this is the subject of a formal complaint on my part - but let me just say it was disgraceful.
It is a pity to have encountered issues, as this was our second cruise on Poesia and our 8th with MSC, which generally we find good value for money. The itinerary was good, the cuisine mainly good, the cabin, bar & restaurant services were fine and we had wonderful companions throughout the sailing. MSC generally has an excellent record regarding hygiene and health and safety, but we did find the management of the ship to have seemingly gone down hill markedly since our last sailing on her two years ago.
Roger - The Cruisin-Geezer
HAL - Rotterdam - English Channel/North Sea - 1969 * * * MS Jasmin - The Nile - 1992;
Festival - Bolero - East Med - 1998 * * * MSC - Opera - West Med - 2004;
MSC - Lirica - East Caribbean, TransAtlantic, West Med - 2005 * * * MSC - Lirica - Norwegian Fjords - 2006;
HAL - Statendam - Australia, New Zealand - 2007 * * * MSC - Musica - West Med, TransAtlantic, Brazil - 2008;
Cunard - QM2 - TransAtlantic - 2009 * * * MSC - Poesia - Ft Lauderdale, New York, TransAtlantic, Iberia - 2010;
Princess - Royal Princess - South Pacific - 2011 * * * MSC - Magnifica - East Med - 2011;
MSC - Poesia - West Caribbean - 2012 - B2B with East Caribbean, TransAtlantic, West Med - 2012 * * * P&O - Oriana - Baltic - 2012;
Princess - Diamond Princess - China, Korea, Japan, repo to Alaska - B2B with Alaska to Vancouver - 2013;
Princess - Pacific Princess - Aegean & Black Sea - 2013 * * * Cunard - Queen Elizabeth - World Cruise Sector: Dubai - Southampton - 2014;
MSC - Opera - English Channel & Iberia - 2014 * * * Princess - Sapphire Princess - Bali & Malaysia - B2B with SE Asia - 2014;
P&O - Oceana - Central Med - 2015 * * * Princess - Star Princess - BsAs, Cape Horn, Valporaiso - B2B with Valpo to LA - 2016;
P&O - Oriana - British Isles - 2016 * * * MSC - Fantasia - UAE, Qatar & Bahrain - B2B with UAE & Oman - 2016
Looking forward to:
HAL - Westerdam - Mexican & C American Pacific, Panama Canal & Caribbean - Mar 2017