Posted April 28th, 2012, 01:15 PM
Last edited by Jade13; April 28th, 2012 at 01:32 PM
The compensation that will offered to guests booked and deposited with name(s) on the reservation for Azamara Journey January 19, 2013, will be as follows, Remain on the altered itinerary at the new lower rate, or choose to rebook on any other Azamara Club Cruises voyage in like accommodations, at the protected or lowest available rate. Black-out dates apply: Azamara Journey 5/25/13, 8/18/13, 12/23/13; Azamara Quest 1/15/13, 1/31/13, 5/23/13, 7/14/13,12/20/13, and 12/28/13.
Guests can still choose to move to one of the black-out sailings, however, the cost will be at prevailing rates. Guest who choose one of these options, will receive a $500 onboard spending credit per stateroom.
We appreciate your loyalty and extend our best wishes for a wonderful vacation when you rebook again.
I wanted to commend Azamara for finally doing the right thing and offering price protection for guests booked on the canceled January 19, 2013 cruise on Azamara Journey who want to move to another itinerary and date. I understand there are some black out dates, and if any of those cruises are booked guests have the option of booking them with $500.00 OBC as compensation. I always felt strongly that this is the compensation that should be offered for cancelations that take place within a certain time period (which I personally believe should be for cancelations that take place within one year).
Ok, you never answered my question which got mixed in with the issues regarding the Quest fire/cruise cancelation and a canceled cruise itinerary for Egypt in November 2013 (And, no, I don't think price protection should be offered for a cruise canceled over a year in advance, but one year is when those working get vacation approvals, start booking and paying for pre or post cruise hotels, and may pay for non-refundable airfare which opens up 11 months in advance).
We were booked on the Azamara Journey 10 Night Red Sea cruise on November 5, 2012
which was canceled. There is no other way but to consider this a cancelation. It was suppose to be a Presidents cruise starting and ending in Suez Egypt. The new itinerary is from Venice to Athens on different dates, starting November 4 with all different ports, and in a different part of the World (Middle East to Europe). It does not resemble the original cruise in any way.
We had a short time period to move our canceled November 5, 2012 booking for the $500.00 OBC and moved to a cruise which is listed as a "black-out date" as far as price protection for the 2013 canceled January cruise on Journey (we were always told we could move this cruise/itinerary and the OBC would stay as it is attached to the booking number). We need to rebook this cruise because it is too close in time to another Azamara booking in 2013 (we are still working), but have never received a good explanation why this cancelation has not been treated the same as others as far as compensation. We would like to move the itinerary with price protection (instead of $500.00 OBC) from our canceled November 5, 2012 Red Sea cruise. The only reason I can think this has not been addressed is that there are very few from Cruise Critic who were on this cruise and realize it was never treated the same as the other recent cancelations (and different than an itinerary that just exchanged Egypt for more time in Israel).
Can you comment?
As always, thank you for representing Azamara on Cruise Critic.