Posted May 2nd, 2012, 01:16 PM
Very wise advice. I guess the message finally gets through to my over trusting nature!!!
Hello Keith -
I'm pleased you made it home safely to Toronto following the service shortfalls you experienced following disembarkation from the Azamara Journey in Rouen on April 29, 2012. I'm sure that your frustration level was high and hope that by now, you're remembering your pleasant cruise experiences.
When I saw that you titled your thread about the details of your experience, "Shoreside Azamara is Dreadful," it triggered my memory of your first post on the thread that you started last October 26, 2011 about a similar transportation incident, which was titled, "Choice Air- Dreadful planning!!"
Both threads recount your problems with determining which Azamara air option to select along with the exasperating hurdles your encountered along every step-of-the-way in Heathrow, and now an "instant-replay" in Paris at the Charles de Gaulle airport. Further, on both forums, other Azamara readers freely offered you their personal regrets for the situation along with advice and suggestions about ways to avoid such travel pitfalls in the future. A few offered their personal positive experiences with using our ChoiceAir program.
When I read your response to "ddpe" that you considered his travel rules to be - "Very wise advice. I guess the message finally gets through to my over trusting nature!!! - I was encouraged and hope that these suggestion will guide you as you plan your future vacations, especially when you decide to "go again next year on Azamara, it's still the best deal around, despite the problems."
I believe that every day in life, there is an opportunity for a "lesson learned" moment. For example, during the Quest dry-dock aftermath, Azamara found a "Lesson to Learn" which is to be more forthcoming when communicating to booked guests the timing of dry-dock repairs.
Although it seems "dreadful" is your "go-to" adjective to describe your Azamara "disappointments," I think it's 'right' for describing the lackluster service provided to you by the third-party operators of whom we have no control; however, I'm not sure that it's the right word to describe our shoreside operation. Yes, we need to improve our interdepartmental communication, especially since we share some operations with the Royal Caribbean corporation. But, my statement that our goal is to deliver a "seamless" experience from shoreside to onboard is not an empty platitude, but a commitment to constantly improve our service deliverables. We're a "work-in-progress."
Chief Blogging Officer*
Azamara Club Cruises
(*CBO is an authorized and compensated representative of ACC)