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  #1  
Old May 23rd, 2012, 10:24 PM
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Default Azamara disclosing personal information

I signed up to receive special offers from Azamara on their website today. My name and email address were the only things I was asked to provide. As a result I am receiving emails from a third party travel agency which I did not want or authorize. I also received two phone messages from the same travel agent. I never signed up with my phone number. It's obvious that this was given out from my profile with Azamara. At this point I don't know what other information has been given out. This is a violation of my privacy. I have sent an email to corporate guest relations as they are now closed. Bill, I'm hoping you can assist as this is a very serious matter.
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  #2  
Old May 23rd, 2012, 11:02 PM
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takemewithyou takemewithyou is offline
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Quote:
Originally Posted by cadcruiser View Post
I signed up to receive special offers from Azamara on their website today. My name and email address were the only things I was asked to provide. As a result I am receiving emails from a third party travel agency which I did not want or authorize. I also received two phone messages from the same travel agent. I never signed up with my phone number. It's obvious that this was given out from my profile with Azamara. At this point I don't know what other information has been given out. This is a violation of my privacy. I have sent an email to corporate guest relations as they are now closed. Bill, I'm hoping you can assist as this is a very serious matter.
Same thing happened to me!

I haven't sailed with Azamara in a couple of years and I wanted to be aware of any specials. I thought I was signing up for e-mail updates (special promotions) direct from Azamara -like I get from other lines. Then I got an e-mail and now another one today from a certain travel agency. No calls yet......I didn't supply my phone number but neither did you!

I don't need another TA. I already have a couple I can call. I wasn't wanting to book yet....just trying to monitor prices.

This was very confusing!

Last edited by takemewithyou; May 23rd, 2012 at 11:03 PM.
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  #3  
Old May 23rd, 2012, 11:21 PM
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I also have my own TA and I don't want another one. I am worried that my phone number was given out. If this agency has access to my profile they can obtain my address, birth date, passport number...... I have never had this problem with other cruise lines when signing up for specials.
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  #4  
Old May 23rd, 2012, 11:35 PM
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takemewithyou takemewithyou is offline
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Default For Clarification

I just retraced my steps.......
On Azamara web site:
Plan your voyage> special offers>on the left hand side of the screen>sign up to receive special offers by e-mail> it asked for my e-mail, first and last name and country and that promted the first contact from this TA and then today a "follow-up".

Again, for Mr Leiber, I don't think that anyone who signs up thinks they are contacting a TA. We think we are signing up for e-mails direct from Azamara. There is another box to click if you want contact with a TA to discuss reservations.

Last edited by takemewithyou; May 23rd, 2012 at 11:43 PM.
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  #5  
Old May 23rd, 2012, 11:57 PM
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Originally Posted by takemewithyou View Post
I just retraced my steps.......
On Azamara web site:
Plan your voyage> special offers>on the left hand side of the screen>sign up to receive special offers by e-mail> it asked for my e-mail, first and last name and country and that promted the first contact from this TA and then today a "follow-up".
I was asked for the same information which resulted in two telephone messages and an email.
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  #6  
Old May 24th, 2012, 03:53 AM
FateHappens FateHappens is offline
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I, too, had the same experience of being contacted by phone and e-mail - more than once - by a travel agency after signing up for Azamara specials.

I e-mailed the Captain's Club to express my negative reaction to this. I received a prompt response that they, Azamara, were experiencing such a high volume of requests for information that they had contracted with this travel agency to contact customers on their behalf.

I did not request information from Azamara, merely asked to be put on their e-mail list for notification of special promotions. I do not appreciate them sharing my personal information with a travel agency without my permission.

I wonder if all the other travel agencies know about this policy.....
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  #7  
Old May 24th, 2012, 07:16 AM
nordski nordski is offline
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On May 2nd I posted a question to Bill Leiber on the failure of the website to clearly indicate when personal information, believed to be sent to Azamara itself, would be shared with a selected travel agency.

Reading these posts leads me to think that I didn't completely understand how that information was passed on and I thank those who are providing clarification.

Therefore, although I appreciated Mr. Leiber's response, I am pleased that others are concerned about this privacy issue. I think it should be eminently clear when a travel agency will receive said information and will proceed to contact cruisers.
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  #8  
Old May 24th, 2012, 12:02 PM
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I just had a frustrating call with corporate guest relations. In the end I was told that this travel agency does a lot of business with Azamara and they contacted me after I gave them my phone number. This was after I explained numerous times that I didn't. When she finally understood that I did not provide my phone number she said that this TA could easily find a number. I don't see how this is possible as I am paying for an unlisted number and this call was shortly after I signed up for emails.

The rep told me she would speak to her supervisor. I requested to have her supervisor call me and she said they don't do that. I specifically told her that I wanted to know how my phone number was obtained by a travel agency and what other information was given out. I know I won't get anywhere with this as she kept making up invalid excuses for my problem.

I have taken 5 Azamara cruises I booked with the same TA. I'm sure she won't be happy when she finds out that Azamara is trying to give her business away to another company.

I don't have any upcoming cruises booked with Azamara. I truly miss the wonderful onboard experience but I see that the pre-cruise experience has not changed.
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  #9  
Old May 24th, 2012, 12:26 PM
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takemewithyou takemewithyou is offline
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Quote:
Originally Posted by nordski View Post
On May 2nd I posted a question to Bill Leiber on the failure of the website to clearly indicate when personal information, believed to be sent to Azamara itself, would be shared with a selected travel agency.

Reading these posts leads me to think that I didn't completely understand how that information was passed on and I thank those who are providing clarification.

Therefore, although I appreciated Mr. Leiber's response, I am pleased that others are concerned about this privacy issue. I think it should be eminently clear when a travel agency will receive said information and will proceed to contact cruisers.
Nordski,
I just went back to read your question to Mr. Leiber on May 2. It involves the "Talk to a Travel Professional" button. I didn't even click that......I clicked the button that said "Receive e-mails from Azamara" and still what I received was e-mails from this travel agent with nothing specific.

What really concerns me is that this little exercise still didn't accomplish what I wanted in the first place....to receive e-mails direct from Azamara on special promotions. And now I have the added frustration of some TA I don't have a relationship with e-mailing me!

I really wish Mr. Leiber would read thid thread and comment.
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  #10  
Old May 24th, 2012, 12:57 PM
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MightyQuinn MightyQuinn is offline
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Default Privacy Concerns

There was a little discussion about privacy concerns last week and Bill Leiber indicated that he would provide follow-up comments soon. I agree that sharing private customer info to external travel agents is an ill-conceived marketing strategy by Azamara.

http://boards.cruisecritic.com/showp...9&postcount=55
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  #11  
Old May 24th, 2012, 01:00 PM
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I too had a similar experience in that I requested AZ contact me (clicked "talk to an expert" on the AZ website homepage) to discuss a cruise/specials and I received an email from a TA (that has a questionable reputation on the internet) wanting to discuss my request.
I politely notified the gentleman that I had found another TA to handle my needs...and I had.
I am concerned that AZ had given my email to someone without my consent. It is unlikely I will deal directly with AZ via email in the future.

BTW, aside from LeClub Voyage, this is my first dealings with Azamara.
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  #12  
Old May 24th, 2012, 01:13 PM
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Quote:
Originally Posted by MightyQuinn View Post
There was a little discussion about privacy concerns last week and Bill Leiber indicated that he would provide follow-up comments soon. I agree that sharing private customer info to external travel agents is an ill-conceived marketing strategy by Azamara.

http://boards.cruisecritic.com/showp...9&postcount=55
Just read thru that thread......from the middle of May.
There was no box to check that said "I am currently working with or have a travel agent".
I think that this practice needs to stop or clearly be identified that you WILL be contacted by an outside travel agent if you click that you want to receive e-mails from Azamara.
The Azamara web team should be able to develop a mechanism to take people's e-mail and send special promotions. Every other cruise line has this!
If I want to ask a TA something, I will call my own!

Last edited by takemewithyou; May 24th, 2012 at 01:14 PM.
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  #13  
Old May 24th, 2012, 04:07 PM
Susan-M Susan-M is offline
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Quote:
Originally Posted by takemewithyou View Post
The Azamara web team should be able to develop a mechanism to take people's e-mail and send special promotions.
They do ... or at least they did. I have been getting regular emails from Azamara for a couple of years now (when I first subscribed to their email promotions), although I don't think they promote anything that's not already on their website. Fortunately when I subscribed, they didn't forward my info on to a TA to contact me.

I can certainly understand why people are so annoyed about this because there is no indication that you are requesting anything more than promotional email material from ACC ... it's even spelled out as such when you subscribe:
Quote:
Sign Up for Special Offers and News
Submit the form below to register to receive special offers, the latest news and information on exciting new offerings from Azamara Club Cruises direct to your email inbox. You can unsubscribe at any time by clicking the links included with all of our email correspondence.
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  #14  
Old May 24th, 2012, 05:13 PM
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Originally Posted by Susan-M View Post
They do ... or at least they did. I have been getting regular emails from Azamara for a couple of years now (when I first subscribed to their email promotions), although I don't think they promote anything that's not already on their website. Fortunately when I subscribed, they didn't forward my info on to a TA to contact me.

I can certainly understand why people are so annoyed about this because there is no indication that you are requesting anything more than promotional email material from ACC ... it's even spelled out as such when you subscribe:
I was always under the impression that Cruise critic was run by a
Travel Agent, hence Andy's not allowing the mention of other Agencies.
I certainly get all sorts of Cruise info and sales from Cruise Critic.
I am sure that the information you give to sign on here to post is used by Cruise Critic.
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Old May 24th, 2012, 06:40 PM
Susan-M Susan-M is offline
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Keefy,
ACC has an option to request contact by a travel professional, "Talk to an Expert". It's separate from the option to receive promotional material by email.

Perhaps there's been a technological mix up that has resulted in the information from the requests for promotional material being passed along to TA's ... but I doubt it, because the two options ask for different client info ... the "Talk to a Travel Expert" only asks for a phone number, whereas the "Register to Receive Emails" option only asks for your name, email address and country (and no phone number). It also specifically states what I have highlighted in red above. It's misleading to indicate that you are offering promotional material by email, when the real intent is to provide your information to TA's so that they can solicit your business. Are they within their rights to do this? ... I don't know, but is it right? ... definitely not.
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  #16  
Old May 24th, 2012, 07:52 PM
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takemewithyou takemewithyou is offline
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Quote:
Originally Posted by Susan-M View Post
Keefy,
ACC has an option to request contact by a travel professional, "Talk to an Expert". It's separate from the option to receive promotional material by email.

Perhaps there's been a technological mix up that has resulted in the information from the requests for promotional material being passed along to TA's ... but I doubt it, because the two options ask for different client info ... the "Talk to a Travel Expert" only asks for a phone number, whereas the "Register to Receive Emails" option only asks for your name, email address and country (and no phone number). It also specifically states what I have highlighted in red above. It's misleading to indicate that you are offering promotional material by email, when the real intent is to provide your information to TA's so that they can solicit your business. Are they within their rights to do this? ... I don't know, but is it right? ... definitely not.
Exactly! Thank you for expressing it so succiently.
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  #17  
Old May 24th, 2012, 09:40 PM
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cadcruiser cadcruiser is offline
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Quote:
Originally Posted by Susan-M View Post
Keefy,
ACC has an option to request contact by a travel professional, "Talk to an Expert". It's separate from the option to receive promotional material by email.

Perhaps there's been a technological mix up that has resulted in the information from the requests for promotional material being passed along to TA's ... but I doubt it, because the two options ask for different client info ... the "Talk to a Travel Expert" only asks for a phone number, whereas the "Register to Receive Emails" option only asks for your name, email address and country (and no phone number). It also specifically states what I have highlighted in red above. It's misleading to indicate that you are offering promotional material by email, when the real intent is to provide your information to TA's so that they can solicit your business. Are they within their rights to do this? ... I don't know, but is it right? ... definitely not.
Thanks for the concise explanation Susan.
I still didn't get a call back as promised this morning by the rep from corporate guest relations.
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  #18  
Old May 25th, 2012, 04:21 AM
cardiffmatch cardiffmatch is offline
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I'm no expert, but this sort of thing can get a company in a lot of trouble in the UK as individuals can opt-out entirely from being on any distribution lists. If you choose to give your details to Azamara, they are legally obliged to keep them private unless you either actively opt in to their mailing list or it is made explicit that your details are being given (sold?) to a third party.

As I understand it, one of the individuals affected by this was in the UK market, perhaps a sequelae of the US website having been the only functioning Azamara sales website for approx a year. I would have thought that if UK individuals are redirected to the US website from the UK one, then whichever is the most stringent of the two sets of privacy laws must apply.

But it's easy to play armchair lawyer. Can anyone provide a more enlightened opinion?
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  #19  
Old May 25th, 2012, 05:01 AM
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I have to agree when I was reading this thread yesterday I thought that could never be in the UK with the Data Protection Act. When seeking information or go on a mailing list you have to be given the option to opt out of info being given to a third party. If you are not given the option, the default position is that there is no permission in place. The only thing to bear in mind is associated organisations are not covered so for example if I have a business relationship with a bank another part of the banking group could contact me
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  #20  
Old May 25th, 2012, 08:17 AM
Jade13 Jade13 is offline
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Quote:
Originally Posted by MightyQuinn View Post
There was a little discussion about privacy concerns last week and Bill Leiber indicated that he would provide follow-up comments soon. I agree that sharing private customer info to external travel agents is an ill-conceived marketing strategy by Azamara.

http://boards.cruisecritic.com/showp...9&postcount=55
This is a really bad idea, and I would not be happy if outside travel agents started contacting me at work to try to drum up business after Azamara provided my contact information.

Hopefully Bill Leiber will comment.
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