My husband and I are seasoned travelers, and we have done all the other types of luxury cruises around the world, including European river cruises. This idea of discovering America by river was to be a new phase for us, and we had planned to do a lot of it in the future. We pored over your brochures and decided that the Epic Civil War in August will be our first one. We also decided that we'll just have to go again and again since they all sounded so appealing! Our travel agent is standing by waiting for us to just say "go" on the August trip.
But I have to admit, all these complaints I am reading are making me scared to death about booking with you. Now I am not a newbie to travel forums, and I am not gullible or easily influenced by one or two people who write negative things. There is always someone unhappy about something. But these complaints are big, and serious. They are not just about little annoyances or personal preferences...they are about the entire experience onboard. It would be so disappointing to find out that the brochures we pored over were not, in fact, realistic. Now, I don't care if the cabins look bigger in the pictures or if someone thought a speaker was boring. But for the food to be anything less than divine and perfectly executed on a southern luxury cruise is TOTALLY UNFORGIVEABLE. The way I understand it, you had a super master chef create a wonderful menu but there was nobody in the kitchen capable of making sure it was done just as she wrote it? Come on! Why not? The dining experience should be flawless, with food so good and service so outstanding that we will rave about it for years. A server who doesn't remember that someone drinks red wine or pours a wrong wine on top of what someone was drinking, or a waiter who doesn't even know to ask if a person wants fresh ground pepper? Not OK. For the bus tour guides to have nothing to say on an excursion. Nothing to say? Why not? Give them a script for goodness sakes! People want to learn about the area, why do you think they took the excursion? And for a cabin to be unclean? Well, that's enough to make a person never book that second trip.
But I am eagerly watching these forums with an open mind, hoping to see someone say they took a trip and things are all better now. I really hope so, because I sure would love to explore America by river with your company.