What's the service like with the Premium Drinks Package.

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#1
Cardiff UK
285 Posts
Joined Jul 2005
I was wondering if you still get good service if you have the Premium Drinks Package. I ask this as the staff won't be directly getting any gratuities or hit any targets they may have as they would with a normal transaction so therefore once they get to know you have a PDP they may prefer to serve others first.
Similar to having a soft drink package and asking the waiters by the pool or in the Theatre for a coke...they would prefer to get a proper sale IMO.
#2
Chicago
201 Posts
Joined Jan 2011
Never had a problem. One bartender told me they do get the gratuities from the packages, but it's rolled into their pay somehow.

In fact the martini bar guys on the Solstice were great and made sure we tried the full menu
#3
Canberra Australia
36,466 Posts
Joined Apr 2012
Originally posted by ORDMan
Never had a problem. One bartender told me they do get the gratuities from the packages, but it's rolled into their pay somehow.

In fact the martini bar guys on the Solstice were great and made sure we tried the full menu
Similar situation, never had bad service, in fact quite often got drinks delivered before asking for the card. They would see us come in and sit down and then bring the usual drinks. cheers
#4
Georgia
675 Posts
Joined Mar 2009
Agree with the previous posters. We had excellent service on the Summit everywhere on the ship. Absolutely no issues and no complaints. Loved the package deal. No negatives at all for us.
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#5
Edinburgh
9,913 Posts
Joined Aug 2004
Service was an issue in the early days of the package but last year on Eclipse we had no issues with our package and actually found the wine waiter was almost more attentive than we had on later cruises when we were buying bottles and waiting for our glasses to be topped up (we would top ourselves up when drinking red, white not so easy!)
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#6
538 Posts
Joined Nov 2007
no service problems at all. I wonder how their tips are calculated. One thing I did notice was that on the last night when the bill was delivered, it seemed to have more drinks on there than we ordered. For example, it showed that we had three glasses of wine at dinner most nights according to the bill, and we never had more than two glasses each a night. We noticed this in other bars as well. I didn't care since they were all zero charges, but it made me think that they probably got a portion of the tip pool based on how many drinks they served.
#7
UK -North West
2,523 Posts
Joined Sep 2005
Originally posted by illiniwahoo
no service problems at all. I wonder how their tips are calculated. One thing I did notice was that on the last night when the bill was delivered, it seemed to have more drinks on there than we ordered. For example, it showed that we had three glasses of wine at dinner most nights according to the bill, and we never had more than two glasses each a night. We noticed this in other bars as well. I didn't care since they were all zero charges, but it made me think that they probably got a portion of the tip pool based on how many drinks they served.
Maybe it was because they topped up the glass for you.
As stated before we have always had great service
#8
Pt. Pleasant, NJ
487 Posts
Joined Dec 2008
You'll get the same excellent service with or without the drink card. In fact, we tip additional for every round we order and after a day or two, we find ourselves a good server and make sure we take care of them, as they take care of us.

We don't buy the card because although we like to drink, we've found that we don't want to drink fairly heavily every day. We will drink maybe $50 a day each for 2 or 3 days then slack off for a couple of days where maybe we only have a drink or two all day. Our bar tabs are about half of what a premium package would cost and we drink as much as wish, when we wish. Works for us, maybe not for others. And, on a week cruise I could drink 5 of the 7 days, but the 12-14 day cruises take the steam out of us as far as drinking goes.

Of course, I should mention the specialty coffees, juices and other non-alcoholic drinks have no value to us, many enjoy them and that helps in getting value from the drink packages.
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#9
Gold Coast, Australia
1,795 Posts
Joined Jul 2007
Originally posted by illiniwahoo
One thing I did notice was that on the last night when the bill was delivered, it seemed to have more drinks on there than we ordered. For example, it showed that we had three glasses of wine at dinner most nights according to the bill, and we never had more than two glasses each a night. We noticed this in other bars as well. I didn't care since they were all zero charges, but it made me think that they probably got a portion of the tip pool based on how many drinks they served.
Originally posted by swigso
Maybe it was because they topped up the glass for you.
As stated before we have always had great service
Hmmm...interesting. The glass topping up scenario could apply during dinner but unless you were drinking wine in the bars too that would not explain the extra drinks there. But as you say....who cares?....you aren't being charged per drink anyway, and if it does help the staff gain more tips (or some other benefit) I have no problem with that.
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#11
Canberra Australia
36,466 Posts
Joined Apr 2012
Originally posted by illiniwahoo
no service problems at all. I wonder how their tips are calculated. One thing I did notice was that on the last night when the bill was delivered, it seemed to have more drinks on there than we ordered. For example, it showed that we had three glasses of wine at dinner most nights according to the bill, and we never had more than two glasses each a night. We noticed this in other bars as well. I didn't care since they were all zero charges, but it made me think that they probably got a portion of the tip pool based on how many drinks they served.
Yes, we found the same situation, the bill showed that we were drinking into the wee hours of the morning (we were not). We also supposedly had drinks in 2 bars at the same time and also had drinks in a bar that we never went to, but as you say $0 on the bill, so who cares. Perhaps the staff were having a few or al east racking up a quota for extra tips. cheers mic
#12
Valley Forge, PA, USA
2,975 Posts
Joined Aug 2000
Originally posted by MicCanberra
Yes, we found the same situation, the bill showed that we were drinking into the wee hours of the morning (we were not). We also supposedly had drinks in 2 bars at the same time and also had drinks in a bar that we never went to, but as you say $0 on the bill, so who cares. Perhaps the staff were having a few or al east racking up a quota for extra tips. cheers mic
And that will increase the cost of the package.
#14
South Central PA
1,753 Posts
Joined Nov 2007
I had the premium alcohol package.
I noticed whenever I ordered a beverage it was ran up in the computer.
They probably get paid their tips according to the drinks each waiter serves.

Maybe that is why there were more drinks on you ledger than you ordered.
I certanily hope this doesn't affect the package prices.
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#15
Dallas, Texas
696 Posts
Joined Jan 2009
I noticed on wine, in the MDR they never really poured one serving, it was more like 1.5 almost two each time. Maybe that's why you were being charged for three glasses..


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#17
826 Posts
Joined May 2000
Originally posted by illiniwahoo
no service problems at all. I wonder how their tips are calculated.
15% is added to the price of the package when you but it.
#18
Lighthouse Bay-Raritan Bay NJ Waterfront
1,145 Posts
Joined Dec 2004
Originally posted by Highlander1
You'll get the same excellent service with or without the drink card. In fact, we tip additional for every round we order and after a day or two, we find ourselves a good server and make sure we take care of them, as they take care of us. .....
I agree with you..on our Summit cruise earlier this month, after a couple of days, as soon as Patrick, the BarMan at the Aft Sunset Bar, saw me on that exterior stair platform heading down to the Bar..he had my drink ready...not only that..but he prepared my preference based on the time of day..Bloody Mary in the am, a Grey Goose on the rocks with a piece of a lime (usually he poured me a DOUBLE) in the afternoon and Remy Martin after dinner..the man is priceless..though I must admit..he was very well tipped..
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#19
Canberra Australia
36,466 Posts
Joined Apr 2012
Originally posted by avid
I agree with you..on our Summit cruise earlier this month, after a couple of days, as soon as Patrick, the BarMan at the Aft Sunset Bar, saw me on that exterior stair platform heading down to the Bar..he had my drink ready...not only that..but he prepared my preference based on the time of day..Bloody Mary in the am, a Grey Goose on the rocks with a piece of a lime (usually he poured me a DOUBLE) in the afternoon and Remy Martin after dinner..the man is priceless..though I must admit..he was very well tipped..
It is nice to get to the bar and have your drink waiting for you or even sit down in the lounge and have them delivered without the request. Great service should always be rewarded.