Posted June 26th, 2012, 08:29 AM
Last edited by Tapi; June 26th, 2012 at 08:30 AM
If using a TA have to wait and get your TA to contact Carnival and that can take time.
We are using a TA for our upcoming NCL cruise (contrary to Carnival where rates and fare codes are the same no matter where you book, it does pay to shop around different TA's on NCL since rates vary wildly from one TA to another).
We are getting a KILLER rate on our cruise, but we are paying for it with very poor customer service, calls that go unanswered for days, errors, and the feeling of being helpless.
Recently, we saw a $50 price drop on the TA's website, so I automatically emailed them to get the price reduction. 3 days later, I got an email with the confirmation....but the TA released my cabin in the process!
I saw my cabin back in the website, so I contacted my TA to grab the cabin ASAP. All I could do was watch because NCL wouldn't assign the cabin unless it was done through my TA.
2 days later the TA FINALLY replied saying that she was sorry for the error, and that unfortunately the cabin had already been snagged by someone else
So she could assign a different one or leave the cabin TBA. That would be OK except for the fact that we had booked multiple cabins together for this SPECIFIC cruise, sail date, and location 6 months ago, and in a few minutes, the TA messed it all up.
So, I got a great price, a price drop, but I don't have the cabins that I booked, one cabin is up in the air and will probably end up away from the rest of the group, and my TA's best turnaround time so far has been 2 days...
You truly get what you pay for....