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  #1  
Old July 12th, 2012, 08:35 AM
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Elizanessie Elizanessie is offline
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Question UK Cruisers - What if the price drop rule changed

After the recent fiasco with regards non convertible price codes on UK bookings which resulted in many upset/angry/disappointed UK Cruisers who did not get the price drops they believed they would get, what would like to see happen in the future ?

Do you think RCCL UK should adopt the RCCL US rule where price drops are given until final payment?

If RCCL UK did away completely with price drops but they were still available if booked through US TA would you book instead in the US?
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  #2  
Old July 12th, 2012, 08:40 AM
Yellowfurbaby Yellowfurbaby is online now
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I would book with whoever gave me the best deal. We sail on our first cruise in August and I know now I have paid way over the odds. However at the time of booking 9 months ago we were totally in the dark about what cruise line suited our needs. All we knew is wanted the right date with lots to do and no flying!!! The TA pointed us in the right direction and I am pleased she showed us the IOTS. It sounds amazing!!!! However if we are happy on this cruise which I am sure we will be I will be alot more price aware. I would therefore look seriously at all booking options and go for the one which saves us the most.
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  #3  
Old July 12th, 2012, 09:00 AM
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If they do follow the RCCL US way I would like to see them bring in refundable deposits or the ability to switch to another cruise without paying a hefty fee, we've been quite lucky with price drops in the past and most cruises i've looked at the price has actually gone up.
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  #4  
Old July 12th, 2012, 09:28 AM
CoupleUK CoupleUK is offline
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With the internet upsurge and traditional agents still being around for non-techies, I cant actually see any need for a UK office.

Do it all from the US and offer us the same "perks".

I always book thru a US travel agent.

After speaking with a few people, it seems in future I might book direct with RCI US and then switch the booking to a US TA just before final payment.

Benefit from price reductions, coupons etc with RCI US direct and then switch to the TA at the last minute to get extra perks out of their commission.

RCI - just ditch the UK office and give us the US perks please.
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  #5  
Old July 12th, 2012, 10:59 AM
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Hi Liz
Please tell me more about the recent fiasco with regards non convertible price codes on UK bookings. Are you referring to the "new bookings only" situation?
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  #6  
Old July 12th, 2012, 11:03 AM
gooners1968 gooners1968 is offline
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Even with the "new bookings only" fiasco,they are not consistent,and that is why many UK costomers get frustrated. I was really lucky to be upgraded to a D1 from an inside after a call to RC when the prices dropped(after RC telling the TA that the new prices were for new bookings only!) .Consistency is all we would like,IMHO
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  #7  
Old July 12th, 2012, 11:10 AM
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I think that we get a poor deal in the UK. When you read the message boards here and the US posters are switching and upgrading all the time for no cost it seems unfair.
I have been watching(on websites) the cabin prices dropping versus the airfare climbing so it is a lose lose situation. If we could book( secure flight prices) then play the upgrade or obc credit game it would be great. Heck they may end up getting more money out of us as we bump up to a better cabin.
We can only dream......
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  #8  
Old July 12th, 2012, 11:48 AM
nomad098 nomad098 is online now
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Quote:
Originally Posted by Host Elizanessie View Post
After the recent fiasco with regards non convertible price codes on UK bookings which resulted in many upset/angry/disappointed UK Cruisers who did not get the price drops they believed they would get, what would like to see happen in the future ?

Do you think RCCL UK should adopt the RCCL US rule where price drops are given until final payment?

If RCCL UK did away completely with price drops but they were still available if booked through US TA would you book instead in the US?
Hi Elizanessie

I was advised by RCI customer support not the sales but the people who deal
with customer satisfaction that all prices quoted online are for "new bookings only" the same as NCL
there by making price drops obsolete in the UK

You can now only book Carnival in the UK with a TA or through the American site
I can see RCI going the same way
as more people book through the American site or American TA's where
they can take advantage of refundable deposits and price drops upto final payment

Only those cruisers who are not aware of the difference between booking
in the UK and US and those that choose to book in the UK for some small
measure of protection will continue to book here in the UK through a downsized
RCI UK office or TA but the price thay pay will be fixed with no price drops

This is just my humble opinion and I could well be wrong

regards

Damon
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  #9  
Old July 12th, 2012, 12:09 PM
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Hi

We recently upgraded to a Suite Guarantee which was "New Bookings Only"
I have to say it took some arm twisting and work from my TA but RCI UK finally said we could do it at a price, but at least it was at the New booking reduced price, so a good deal!

I just wish we were all on a level Playing field. Like our Friends over in the US with their refundable deposits!
I mean changing anything over in the UK to our bookings incurs a charge ranging from £35 to £70 pp depending what you want to do!

I have never used a US TA but the more I think about it, I could be tempted!
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  #10  
Old July 12th, 2012, 12:47 PM
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I didn't realise you could book through a US travel agent if you stayed in the UK, how does that work?

I wish we could get the price drops here in the UK, i once wanted to upgrade my cabin and online it showed a difference of £80 but when i phioned RCI they said it would be £280!!!
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  #11  
Old July 12th, 2012, 05:51 PM
rogueangel rogueangel is offline
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I was dismayed not to be able to get a substantial price drop on my cruise, because of the "new bookings only" rule so I ended up having to cancel and rebook. However, those of us in the UK are still at a disadvantage even if we do that as our deposits are non-refundable compared to those in the US who can cancel without penalty as well as getting price drops and WOW deals.
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  #12  
Old July 12th, 2012, 06:27 PM
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Quote:
Originally Posted by Host Elizanessie View Post
After the recent fiasco with regards non convertible price codes on UK bookings which resulted in many upset/angry/disappointed UK Cruisers who did not get the price drops they believed they would get, what would like to see happen in the future ?

Do you think RCCL UK should adopt the RCCL US rule where price drops are given until final payment?

If RCCL UK did away completely with price drops but they were still available if booked through US TA would you book instead in the US?
Yes, I would book solely in the US if I didn't get any further price drops over here. At present, I see which country offers the best deal and book accordingly.
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  #13  
Old July 12th, 2012, 06:50 PM
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I wouldn't turn down a price drop and even had one without asking, well before final payment, but I don't expect one as I book a cruise at a price I'm willing to pay.

However, I want a level playing field of refundable deposits, being able to to change cabins as many times as I choose, no charge for changing sailings and if booked a guarantee, once assigned to a category, being able to change to another available cabin in that category. All of this I keep being reminded of by my US friends are things they do all the time without any penalty but we can't do without some sort of charge.

Either that or make US bookings non refundable on deposits to stop people hogging the best cabins on a whim knowing full well they will cancel. It's like the chair hogs they all complain about, but they are doing all the time.

To be honest I don't want to book with a US TA as I prefer to deal direct with RCI and have control of my booking unless I'm going to get $$$$ in OBC like many US people seem to get, then I might consider it.

Last edited by peteukmcr; July 12th, 2012 at 06:55 PM.
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  #14  
Old July 12th, 2012, 07:03 PM
ollienbertsmum ollienbertsmum is offline
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I agree with Pete - don't book unless you can afford it anyway - but I want a level playing field. What happens in Vegas should also happen in Gibraltar or Manchester or wherever we are obliged to book through UK agents.

I will therefore try to book wherever I get the best deal.
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  #15  
Old July 13th, 2012, 07:51 AM
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Totally agree after watching mega drops and introduction of free UK flights for our May cruise on the Mariner we finally got some OBC but only after intervention from an extremely sensible member of CA staff. We still paid considerably more than others. RCI need to introduce uniformity across the pond either honour price drops or not.
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  #16  
Old July 13th, 2012, 03:28 PM
pennys mum pennys mum is offline
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Quote:
Originally Posted by CoupleUK View Post
With the internet upsurge and traditional agents still being around for non-techies, I cant actually see any need for a UK office.

Do it all from the US and offer us the same "perks".

I always book thru a US travel agent.

After speaking with a few people, it seems in future I might book direct with RCI US and then switch the booking to a US TA just before final payment.

Benefit from price reductions, coupons etc with RCI US direct and then switch to the TA at the last minute to get extra perks out of their commission.

RCI - just ditch the UK office and give us the US perks please.

How would you find these US TA's and know they are trustworthy?
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  #17  
Old July 13th, 2012, 04:52 PM
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Iceman's Mum Iceman's Mum is offline
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I would also like a level playing field - especially concerning deposits. I have just booked a 2-night sampler (treating son and girlfriend to first voyage) and the deposit was £200 each! that's almost the whole cruise paid for - and a huge loss if we had to cancel unexpectedly.

treat UK travellers like those for the US and you may have more loyalty.
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  #18  
Old July 13th, 2012, 05:06 PM
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peteukmcr peteukmcr is offline
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Quote:
Originally Posted by Iceman's Mum View Post
I would also like a level playing field - especially concerning deposits. I have just booked a 2-night sampler (treating son and girlfriend to first voyage) and the deposit was £200 each! that's almost the whole cruise paid for - and a huge loss if we had to cancel unexpectedly.

treat UK travellers like those for the US and you may have more loyalty.
Has the deposit increased from the usual £150 per person? When did this happen? The RCI UK stills specifies £150 in the FAQs

Last edited by peteukmcr; July 13th, 2012 at 05:06 PM.
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  #19  
Old July 14th, 2012, 05:50 AM
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villauk villauk is offline
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Quote:
Originally Posted by pennys mum View Post
How would you find these US TA's and know they are trustworthy?
Recommendations from other cruisers. When you visit the CL lounge on your upcoming cruise, you'll be amazed at how much information you can gain . Always worth comparing the prices, sometimes it's cheaper over, other times it's way cheaper in the US, especially on the Tuesday Specials.
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Infinity - Iceland & The Faroes - July 2014
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Enchantment - Bahamas. - Aug 2013
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Solstice - Oz & NZ - Dec 2012
Navigator - Eastern Med - Aug 2012
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Navigator - Eastern Med - Oct 2011
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  #20  
Old July 14th, 2012, 03:25 PM
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Iceman's Mum Iceman's Mum is offline
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Quote:
Originally Posted by peteukmcr View Post
Has the deposit increased from the usual £150 per person? When did this happen? The RCI UK stills specifies £150 in the FAQs
We used our TA to book and they said the deposit had increased because it was a short cruise. I did query it but was told it was 'new terms and conditions'!!

See what I mean about level playing field?

Has anyone else heard of this increase? Elizanessie - any comment?
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Independence of the Seas - May 2013
Independence of the Seas - June 2012
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independence of the Seas - June 2010
independence of the Seas - May 2009
Independence of the Seas - June 2008
Navigator of the Seas - May 2007

Last edited by Iceman's Mum; July 14th, 2012 at 03:26 PM.
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