Go Back   Cruise Critic Message Board Forums > Cruise Lines "A - O" > Azamara Club Cruises
 
Register here!
Forgot Your Password?



 
Notices

Azamara Club Cruises
Find Your Azamara Club Cruises Roll Call

Reply
 
Thread Tools Display Modes
  #1  
Old July 12th, 2012, 05:40 PM
almostnewtocruise's Avatar
almostnewtocruise almostnewtocruise is online now
Cool Cruiser
 
Join Date: Feb 2008
Location: israel
Posts: 857
Default An Urgent "what if" question..



There is a talk about a strike/disruptions with the airline with which we are supposed to arrive to Amsterdam on the day on our cruise (next week).

Which made me think about the "worst what if scenario" - i.e. that we will miss the ship.
So what happens in that case? I assume we must get on our own to the next port.. But do we notify Azarama representative in Amsterdam? And if so - WHO IS Azamara's representative in Amsterdam? Do we call Azamara in the US? Our TA?

And how do we embark the ship in the next port which , in our - hopefully, totally hypothetical ! - case, would be Bergen? Do we just show up on the pier and tell the Norwegian authorities that "here we are" ?

I am sure it must have happened before - to someone, somewhere..
Can Andy or Bill advise what one must do it a case like that?


(hoping that it will remain purely hypothetical for all!)

Miriam
Reply With Quote

Ad Sponsored By
  #2  
Old July 12th, 2012, 08:20 PM
greeneg's Avatar
greeneg greeneg is offline
Blue Ribbon Cruiser
 
Join Date: Dec 2002
Location: Charlotte, NC USA
Posts: 4,016
Default

Hi Miriam. Did you book your air through Azamara or independently? Supposedly, if you booked via the line, they should get you to where you should be when you should be there. If you booked via a travel agent, then get in touch with them at the first hint of a problem.

Hopefully you won't be delayed and you'll have a wonderful trip.

Hope that helps.

Ed
__________________
Ed Green
Charlotte, NC USA
Why worry about what people think, they don't do it very often.
NCL Sunward Caribbean 1992
Crystal Harmony Alaska 1996
RCCL Splendor of the Seas Caribbean 1998
Premier Island Breeze Caribbean 1999
Windjammer Legacy Virgins Is 2001
Celebrity Galaxy Europe 2001
HAL Noordam Baltic 2001
Celebrity Mercury South America 2002
Celebrity Galaxy Caribbean 2002
Celebrity Zenith Caribbean 2004
Celebrity Zenith Caribbean 2005
Celebrity Constellation Caribbean 2006
Celebrity Mercury Mexican Rivera, 2007
Azamara Quest Caribbean, 2008
Azamara Journey, September 13,2008
Celebrity Constellation Caribbean February 02, 2009
Azamara Quest Italy, May 16, 2009
Celebrity Infinity, Alaska, July 31, 2009
Celebrity Equinox, March 08, 2010
Celebrity Equinox, October 31, 2010
Celebrity Century, January 31, 2011
Celebrity Constellation, September 07, 2011
Azamara Journey, October 15, 2012 AND

Cruise Countdown Tickers
Reply With Quote

  #3  
Old July 13th, 2012, 12:24 AM
Host Andy's Avatar
Host Andy Host Andy is online now
Cruise Critic Host & 10,000+ Club
 
Join Date: Mar 2002
Location: Boca Raton, FL
Posts: 16,330
Default

Quote:
Originally Posted by almostnewtocruise View Post

There is a talk about a strike/disruptions with the airline with which we are supposed to arrive to Amsterdam on the day on our cruise (next week).

Which made me think about the "worst what if scenario" - i.e. that we will miss the ship.
So what happens in that case? I assume we must get on our own to the next port.. But do we notify Azarama representative in Amsterdam? And if so - WHO IS Azamara's representative in Amsterdam? Do we call Azamara in the US? Our TA?

And how do we embark the ship in the next port which , in our - hopefully, totally hypothetical ! - case, would be Bergen? Do we just show up on the pier and tell the Norwegian authorities that "here we are" ?

I am sure it must have happened before - to someone, somewhere..
Can Andy or Bill advise what one must do it a case like that?


(hoping that it will remain purely hypothetical for all!)

Miriam
Hi Miriam,

Im sorry, but I do not have direct answers to your questions. As Ed mentioned, the first question is, whether you booked your Cruise with Azamara or with a Travel Agent ? Also, did you book your Air with Azamara or independently ?

If you booked via a TA, I'd absolutely start there. If not, please share additional details with us, and I hope that Bill Leiber can answer your questions about the Port Agents, and offer guidance.

I truly hope your "what if" scenario never comes to pass. Sorry I couldn't be of more help. Wishing you a wonderful Cruise !
__________________
To E-Mail Me : Click On This Link











Reply With Quote

  #4  
Old July 13th, 2012, 01:12 AM
almostnewtocruise's Avatar
almostnewtocruise almostnewtocruise is online now
Cool Cruiser
 
Join Date: Feb 2008
Location: israel
Posts: 857
Default

Thanks Ed (Captain Ed? ) and Andy for your kind words..
To answer your questions - we are traveling independently from Azamara and with
a TA, so of course we'll be in touch with her, if the "threat" becomes real.

But my question is more general, as I am sure this scenario can happen - flights can be delayed or cancelled for many reasons.. So what is the protocol for an "independent traveler" in that case?

Miriam
Reply With Quote

  #5  
Old July 13th, 2012, 09:26 AM
greeneg's Avatar
greeneg greeneg is offline
Blue Ribbon Cruiser
 
Join Date: Dec 2002
Location: Charlotte, NC USA
Posts: 4,016
Default

Hi Miriam. It's hard to speculate specifically, but I think that what I would do if the worst happens would be to call Azamara and let them know that you have a problem, that way they will be able to anticipate your joining the ship somewhere other than the sailing port. Next, I would notify the TA and see what they can do. Finally, I'd see what options I had on my own to meet the ship somewhere and try to do that.

If you have trip insurance, you may also have some protection there, I would check that out now to see if they have some sort of alternative package.

Again, hopefully the worst may not happen and you'll be fine.

Ed Green ( AKA elsewhere as Captain Eddie 2002 )
__________________
Ed Green
Charlotte, NC USA
Why worry about what people think, they don't do it very often.
NCL Sunward Caribbean 1992
Crystal Harmony Alaska 1996
RCCL Splendor of the Seas Caribbean 1998
Premier Island Breeze Caribbean 1999
Windjammer Legacy Virgins Is 2001
Celebrity Galaxy Europe 2001
HAL Noordam Baltic 2001
Celebrity Mercury South America 2002
Celebrity Galaxy Caribbean 2002
Celebrity Zenith Caribbean 2004
Celebrity Zenith Caribbean 2005
Celebrity Constellation Caribbean 2006
Celebrity Mercury Mexican Rivera, 2007
Azamara Quest Caribbean, 2008
Azamara Journey, September 13,2008
Celebrity Constellation Caribbean February 02, 2009
Azamara Quest Italy, May 16, 2009
Celebrity Infinity, Alaska, July 31, 2009
Celebrity Equinox, March 08, 2010
Celebrity Equinox, October 31, 2010
Celebrity Century, January 31, 2011
Celebrity Constellation, September 07, 2011
Azamara Journey, October 15, 2012 AND

Cruise Countdown Tickers
Reply With Quote

  #6  
Old July 13th, 2012, 09:52 AM
Host Andy's Avatar
Host Andy Host Andy is online now
Cruise Critic Host & 10,000+ Club
 
Join Date: Mar 2002
Location: Boca Raton, FL
Posts: 16,330
Default

Hi Miriam & Ed,

Something I thought about last night, and an item of comfort - as this is an Embarkation Port, any potential Port problems could affect everyone joining the ship that day.... so I can only assume that Azamara is well aware of this, and will have a contingency plan.

Another comforting thought - We've seen many threats of Port strikes in recent years, and most of them do not come to fruition. While it's always wise to have a back-up plan, let's hope Bill can share some insights, and that everything will work out just fine.
__________________
To E-Mail Me : Click On This Link












Last edited by Host Andy; July 13th, 2012 at 09:54 AM.
Reply With Quote

  #7  
Old July 13th, 2012, 09:56 AM
greeneg's Avatar
greeneg greeneg is offline
Blue Ribbon Cruiser
 
Join Date: Dec 2002
Location: Charlotte, NC USA
Posts: 4,016
Default

Good thought, Andy, I would almost be willing to bet money that you're right.

Ed
__________________
Ed Green
Charlotte, NC USA
Why worry about what people think, they don't do it very often.
NCL Sunward Caribbean 1992
Crystal Harmony Alaska 1996
RCCL Splendor of the Seas Caribbean 1998
Premier Island Breeze Caribbean 1999
Windjammer Legacy Virgins Is 2001
Celebrity Galaxy Europe 2001
HAL Noordam Baltic 2001
Celebrity Mercury South America 2002
Celebrity Galaxy Caribbean 2002
Celebrity Zenith Caribbean 2004
Celebrity Zenith Caribbean 2005
Celebrity Constellation Caribbean 2006
Celebrity Mercury Mexican Rivera, 2007
Azamara Quest Caribbean, 2008
Azamara Journey, September 13,2008
Celebrity Constellation Caribbean February 02, 2009
Azamara Quest Italy, May 16, 2009
Celebrity Infinity, Alaska, July 31, 2009
Celebrity Equinox, March 08, 2010
Celebrity Equinox, October 31, 2010
Celebrity Century, January 31, 2011
Celebrity Constellation, September 07, 2011
Azamara Journey, October 15, 2012 AND

Cruise Countdown Tickers

Last edited by greeneg; July 13th, 2012 at 09:56 AM.
Reply With Quote

  #8  
Old July 13th, 2012, 10:23 AM
almostnewtocruise's Avatar
almostnewtocruise almostnewtocruise is online now
Cool Cruiser
 
Join Date: Feb 2008
Location: israel
Posts: 857
Default

Thanks guys for your thoughts and advice..
Andy, you'll be right if it's a general problem (like we all had with the Italian transport strike in Venice last year).. But I doubt it if there will be many El Al travelers on Azamara next week - so if that strike happens (which of course it won't!) , then I'm afraid it will be just us.

I do hope Bill can answer on the more general questions.
Planes do arrive late for many reasons (just recently there was a scare on a Delta plane to Madrid and it had to return to NYC ), and I would assume that, in all the years Azamara has been sailing, there must have been at least one person who didn't make it to the port on time.. I understand that the latecomers must arrive by themselves (with or without their travel agent) to the next port. But do you alert Azamara.. and if so "which Azamara"? Is there an agent in place, who can notify the ship? Do you call US and they alert the ship? Does US Azamara have an 24/7 number?
Let's look at it as sort of Trivia question - a piece of useless knowledge never to be needed..
thanks again
miriam

Reply With Quote

  #9  
Old July 13th, 2012, 10:50 AM
nonrev1's Avatar
nonrev1 nonrev1 is offline
Cool Cruiser
 
Join Date: Apr 2007
Location: Florida
Posts: 1,168
Default

Miriam,

Last year we were on Azamara leaving from Dublin. Unfortunately, a hurricane was moving up the eastern seaboard and all flights were cancelled out of EWR/JFK and surrounding airports. Many passengers missed the ship and quite a lot were traveling on their own vs. booked through Azamara. They were responsible for finding their own way to the ship. We had passengers arriving up to 6 days into the cruise. What many had done was call Azamara in the US and tell them they were still going....just not sure when they would get there. No one had issues boarding when they arrived.

Lauri
Reply With Quote

  #10  
Old July 13th, 2012, 11:29 AM
almostnewtocruise's Avatar
almostnewtocruise almostnewtocruise is online now
Cool Cruiser
 
Join Date: Feb 2008
Location: israel
Posts: 857
Default

Lauri, thanks.. But 6 days ???? In our case that's saying goodbye even to Nora Jones!
See you guys in Amsterdam.. or - in the worst case - in Bergen!!

miriam
Reply With Quote

  #11  
Old July 13th, 2012, 04:51 PM
Bill Leiber Bill Leiber is offline
Chief Blogging Officer
Azamara Club Cruises
 
Join Date: Aug 2010
Location: shasta, ca
Posts: 1,642
Default Miriam - for your peace of mind

Hello Miriam -

Thank you for your patience while the following information came in from our Vice President of Hotel Operations; Manager, Guest Documents; Account Manager, Guest Port Services and our Director of Marketing:

When all is said and done, the answer to your question about the WHO responsible for managing the embarkation process for every guest on the manifest can be found when you check-in online and print your boarding documents.

Although I could not copy & past the information directly from the guest document system, here's what it includes on the top row:

Port - AMSTERDAM NETHERLANDS / Meet and Greet - Intercruises - +31 (0) 64 1812364

The WHO is the Meet and Greet representative: INTERCRUISES at +31 (0) 64 1812364.
They are your contact point to ensure that the information about any unforeseen events that impact your transportation and expected arrival is conveyed to the vessel.

In addition, other information is shown there about the port, the pier terminal, and directions from the airport. Here is the link:
http://www.azamaraclubcruises.com/plan-your-voyage/boarding-your-ship/directions-embarkation-ports/port-amsterdam-netherlands-0

As back-up, the port agent in Amsterdam is:

S5 Agency World
Sardinieweg 4

1044 AE Amsterdam

The Netherlands


Direct Tel: +31 (0)20 5875870 (24 hrs)

Office Fax: +31 (0)20 6133886


Finally, if there is a strike, Azamara will contact you and/or your travel agent.


My best wishes for safe travels to Amsterdam, a "strike-free" Amsterdam port and an Azamara experience that meets and exceeds your expectations! We appreciate your loyalty and positive attitude!

Best regards,

Bill Leiber
_____________________
Chief Blogging Officer*
Azamara Club Cruises
(*CBO is an authorized and compensated representative of ACC)
Reply With Quote

  #12  
Old July 13th, 2012, 08:40 PM
nonrev1's Avatar
nonrev1 nonrev1 is offline
Cool Cruiser
 
Join Date: Apr 2007
Location: Florida
Posts: 1,168
Default

Yes - 6 days. We were stunned every morning to look out and find people joining the cruise. We would have given up. It will not take you six days to get there. The pilots will play nice and we will see you in Amsterdam! Don't they know that you have a concert to go to?
Reply With Quote

  #13  
Old July 13th, 2012, 10:04 PM
Dick in Falls Church Dick in Falls Church is offline
Cool Cruiser
 
Join Date: Apr 2005
Posts: 1,063
Default

Thanks, Bill. My wife will be relieved. She only partly believes me that everything will work out fine, as it has on every previous cruise.
Reply With Quote

  #14  
Old July 14th, 2012, 04:00 AM
almostnewtocruise's Avatar
almostnewtocruise almostnewtocruise is online now
Cool Cruiser
 
Join Date: Feb 2008
Location: israel
Posts: 857
Default

Bill, thanks you very much ; I knew I could count on you for an informed answer!
( still hoping that I won't need any of this.. )

Laurie, I am sure it wouldn't take us 6 days.. or 5.. or 4.. or 3.. maximum 2? (it could have been just one - but there's this sea day!)
I consider myself to be very lucky with our travels ( no significant delays, lost luggage - even weather wise). But sometimes you wonder if/when (?) the laws of statistics will kick in - just to make it more "even"..

Miriam


Reply With Quote

  #15  
Old July 14th, 2012, 04:17 AM
uktog's Avatar
uktog uktog is online now
5,000+ Club
 
Join Date: Aug 2004
Location: Edinburgh
Posts: 7,583
Default

Quote:
Originally Posted by almostnewtocruise View Post
Bill, thanks you very much ; I knew I could count on you for an informed answer!
( still hoping that I won't need any of this.. )

Laurie, I am sure it wouldn't take us 6 days.. or 5.. or 4.. or 3.. maximum 2? (it could have been just one - but there's this sea day!)
I consider myself to be very lucky with our travels ( no significant delays, lost luggage - even weather wise). But sometimes you wonder if/when (?) the laws of statistics will kick in - just to make it more "even"..

Miriam


Miriam

I really hope this all works out for you. I know how much you have been looking forward to your cruise. Let us know when you are safely in Holland if you can, we will be thinking of you
__________________
316 days onboard Celebrity and Azamara 2000-2014 and 97more days booked, 71 on Azamara and 26 on Celebrity

2014 - Summit on 21 Sept
2015 - Southampton - Barcelona 25 August and Christmas/NY in OZ Quest
2016 Cairns - Sydney (Quest)5 Jan; Miami-Nice 5 April and Rome-Dubai 7 Oct (Journey)
Reply With Quote

  #16  
Old July 14th, 2012, 07:41 AM
nonrev1's Avatar
nonrev1 nonrev1 is offline
Cool Cruiser
 
Join Date: Apr 2007
Location: Florida
Posts: 1,168
Default

Miriam....not sure about El Al's policy but, many times if there is the possibility of service disruptions, the airlines will let you change your plans and fly out on a different day. Have you asked them about the possibility of flying out a day early to miss their possible strike? Might be worth spending a night in AMS.
Reply With Quote

  #17  
Old July 14th, 2012, 08:13 AM
almostnewtocruise's Avatar
almostnewtocruise almostnewtocruise is online now
Cool Cruiser
 
Join Date: Feb 2008
Location: israel
Posts: 857
Default

Quote:
Originally Posted by nonrev1 View Post
Miriam....not sure about El Al's policy but, many times if there is the possibility of service disruptions, the airlines will let you change your plans and fly out on a different day. Have you asked them about the possibility of flying out a day early to miss their possible strike? Might be worth spending a night in AMS.
Laurie, that's a good suggestion and a good solution, if you know when the "disruptions" will happen. So far these are all just media speculations stemming from a growing friction between the pilots and the management that have started because of really stupid issues. . Who knows when (if at all) this will ripe into an actual strike (so far there was a cancellation of just one flight - and that was on Wednesday.. all the rest is just threats ).
I'll look at it tomorrow (today is Saturday, so El AL doesn't fly). Hopefully someone there will remember that they are all grownups.. and what's more important - that WE need to arrive on time!
Reply With Quote

  #18  
Old July 14th, 2012, 08:54 AM
nonrev1's Avatar
nonrev1 nonrev1 is offline
Cool Cruiser
 
Join Date: Apr 2007
Location: Florida
Posts: 1,168
Default

It sounds like they are doing slowdowns or sickouts not a strike. You are right, that is harder to figure out. With a strike, they usually pick a date. You should be ok. I am counting on seeing you in AMS. We have things to do and places to see.
There is a great web site....it lets you see what is going on with possible strikes around the world. www.easytravelreport.com/
Reply With Quote

  #19  
Old July 21st, 2012, 01:52 PM
almostnewtocruise's Avatar
almostnewtocruise almostnewtocruise is online now
Cool Cruiser
 
Join Date: Feb 2008
Location: israel
Posts: 857
Default

Bill, Andy, Anne- thanks for all your advice and concern...
Just to let you know that we arrived safely and now are in the middle of a beautiful - even though somewhat WET - cruise!
Greeting from the Journey!
Miriam
Reply With Quote

  #20  
Old July 21st, 2012, 04:15 PM
greeneg's Avatar
greeneg greeneg is offline
Blue Ribbon Cruiser
 
Join Date: Dec 2002
Location: Charlotte, NC USA
Posts: 4,016
Default

Excellent! Enjoy, Enjoy, Enjoy!....

Ed
__________________
Ed Green
Charlotte, NC USA
Why worry about what people think, they don't do it very often.
NCL Sunward Caribbean 1992
Crystal Harmony Alaska 1996
RCCL Splendor of the Seas Caribbean 1998
Premier Island Breeze Caribbean 1999
Windjammer Legacy Virgins Is 2001
Celebrity Galaxy Europe 2001
HAL Noordam Baltic 2001
Celebrity Mercury South America 2002
Celebrity Galaxy Caribbean 2002
Celebrity Zenith Caribbean 2004
Celebrity Zenith Caribbean 2005
Celebrity Constellation Caribbean 2006
Celebrity Mercury Mexican Rivera, 2007
Azamara Quest Caribbean, 2008
Azamara Journey, September 13,2008
Celebrity Constellation Caribbean February 02, 2009
Azamara Quest Italy, May 16, 2009
Celebrity Infinity, Alaska, July 31, 2009
Celebrity Equinox, March 08, 2010
Celebrity Equinox, October 31, 2010
Celebrity Century, January 31, 2011
Celebrity Constellation, September 07, 2011
Azamara Journey, October 15, 2012 AND

Cruise Countdown Tickers
Reply With Quote

Reply

Bookmarks

Ad Sponsored By


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 12:40 AM.


© 1995 - 2014, The Independent Traveler, Inc. All rights reserved.
"A Community of People Who Love To Cruise"
All of the information contained within Cruise Critic is protected by copyright. You may, however, download a single copy only for your personal use.