My friend has recently received a outstanding bill via the post stating she did not settle her on board account before she ( which we have credit statement to say she did). We sailed in America but booked from Australia.
Unsure if the letter was legitimate because of all the scams to do with credit card fraud I called princess Australia for some more clarification. After waiting on hold for 20 minutes explain to the operator what happened and she said I will transfer you to our international section, after a further 20 minutes of waiting I got through to a very very rude man. He was extremely abrupt with me.
He told me that I had wasted my time because he had nothing to do with it and I should just hang up the phone, because princess Australia has nothing to do with the American company ( but they are happy to take bookings for them).
I said to him so I just waited on hold for 40 minutes and this is all you can do for me, is tell me to call America. (The money that I use to sort this out will be more than the amount that she owed). He also inflamed the suitation be repeatly telling me to have great day in a scarcastic voice.
Can anyone help me who to complain to or am I just wasting my breath.
I am so disappointed with Princess !
Thanks in advance