Free obc - how to view?

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#1
35 Posts
Joined Jul 2012
just booked ncl with a TA today. Got $100 free obc ( will help pay for the tips!)

I've just registered with myncl

How can I view the obc to make sure that I actually received it?

Cheers
#2
1,142 Posts
Joined Jun 2011
log into your ncl acct. then click on view reservation then to the left of page it will show on board spending money. But don't be surprised if it's not there as you booked through a TA and it may take awhile to show up.
Also you need to check and make sure that you can use it towards DSC as not all obc $$ can be used towards DSC or what your calling tips.
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#3
Portland Oregon
2,772 Posts
Joined Apr 2006
The OBC from a TA will not show up until you are in your room - probably on the first or second day - you will be given a notice about the OBC and you will need to report to the hotel desk and sign the voucher for it. It will show up on your bill as Refundable Credit - as opposed to Non Refundable Credit. This kind of OBC can be used on anything on your bill - if you don't use it then you will be given a refund of what is not used.

NCL sometimes offers OBC for things like booking suites 9 mos in advance and during special sales. The OBC will show up on your docs and is non refundable. It can be used for all purchases onboard the ship - but not the DSC.
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#4
Boston, MA
911 Posts
Joined Jan 2012
Originally posted by bonvoyagie
The OBC from a TA will not show up until you are in your room - probably on the first or second day - you will be given a notice about the OBC and you will need to report to the hotel desk and sign the voucher for it. It will show up on your bill as Refundable Credit - as opposed to Non Refundable Credit. This kind of OBC can be used on anything on your bill - if you don't use it then you will be given a refund of what is not used.

NCL sometimes offers OBC for things like booking suites 9 mos in advance and during special sales. The OBC will show up on your docs and is non refundable. It can be used for all purchases onboard the ship - but not the DSC.
This is incorrect. I do not mean to be critical.It is not a refundable credit. It cannot be used for gratuities if purchased through NCL however; I have heard that some, not all, TA OBC's can be applied to gratuities. It may appear in your stateroom after boarding but is available now and pretty much immediate. I never had to go and sign any voucher. I have sailed NCL dozens of times and it always works like below.OBC appears on your reservation both in the form PDF that is sent to your e-mail as well as on your NCL on-line account. Also I have booked with TA and my OBC appeared as described below.
  • Go to NCL.
  • Click log-on to my account
  • If you do not have one, then create one to the right
  • On the tabs line click vacation summary
  • On the left side it says Reservation at a glance
Reservation #:
XXXXXXXXX
Embarkation:
Jun 09, 2013
New York

Disembarkation:
Jun 16, 2013
New York


Onboard Spending Money: You have this amount of money to spend once onboard


$100



Payment Status:

Final Payment Due $ XXXXX
Due by: Mar X



So there it is, and like above poster said it may take several days to appear since you used TA

Have fun

Kev
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#5
New Jersey
1,006 Posts
Joined Sep 2008
Because you just booked today - it probably will not show up right away as most TAs do not purchase the OBC until after your final payment is made- so it will not be credited to your acct until then. After final payment you can request an ammenities receipt from NCL which will show all of your OBC and identify if it is refundable (able to be used towards tips) or not.
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#6
NC
120 Posts
Joined May 2012
Okay, now I'm really confused. We booked with a TA for an 8/12 cruise to Alaska and we got $200 OBC. When I log in and look at the reservation there is nothing re: the OBC. So I called NCL just to see what we had, including some sail-away (?) gifts. Everything except the OBC was on our account per NCL and we were paid in full over 2 months ago. So, I guess I'll check when we check in on the cruise?? If it's not there, then what?
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*We sailed to Alaska (again!) on the Norwegian Jewel 8/15/15
*We sailed to Corfu, Mykonos, & Santorini, Greece and Ephesus, Turkey, on the Norwegian Jade 7/19/13
*We sailed to Alaska on the Norwegian Pearl 8/12/12
#7
North in summer/Texas winter, but a Texan forever!!!
6,852 Posts
Joined Oct 2010
Always take some form of confirmation from your TA that you have an OBC. Sometimes it does not show up and if you have something in writing, they can fix it on board. Not all TA's OBC's are refundable, some TA's do refundable and some not. Ask!!
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#8
1,274 Posts
Joined Feb 2007
Originally posted by Carolina Daisy
Okay, now I'm really confused. We booked with a TA for an 8/12 cruise to Alaska and we got $200 OBC. When I log in and look at the reservation there is nothing re: the OBC. So I called NCL just to see what we had, including some sail-away (?) gifts. Everything except the OBC was on our account per NCL and we were paid in full over 2 months ago. So, I guess I'll check when we check in on the cruise?? If it's not there, then what?

On your receipt from your travel agent, it should tell you how much on board credit you are getting. Bring that with you just in case.
As other posters have said, credit from your TA may not show up until the afternoon after you sail. This is not unusual at all. I have sailed 4 times booking with the same agency and have always gotten the credit as promised. Only once did I have to sign a voucher and only some of it has been refundable, so there is no real conformity to receiving or redeeming the credits. But you WILL receive them.
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#9
NC
120 Posts
Joined May 2012
Thanks for the replies - I will definitely be taking a printout of our confirmation from the TA. It is so nice to have access to all the seasoned cruisers!
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*We sailed to Alaska (again!) on the Norwegian Jewel 8/15/15
*We sailed to Corfu, Mykonos, & Santorini, Greece and Ephesus, Turkey, on the Norwegian Jade 7/19/13
*We sailed to Alaska on the Norwegian Pearl 8/12/12
#10
Portland Oregon
2,772 Posts
Joined Apr 2006
My experience was based on my most recent cruise where I did have a mix of TA and NCL OBC and one was refundable the other was not - I simply related my experience with a combination of both types of credit.
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