Posted July 25th, 2012, 09:03 AM
As I said, I'm not sure I'm comfortable with the idea of giving up all that control over my plans, but I'm starting to see some benefits (especially with cruising, where I get a several hundred dollars in benefits)......certainly, though, you don't want to pick an agent blindly. I like the idea of getting recommendations for travel agents from fellow passengers on board if they are happy (your agent doesn't have to be local, which I realized late), and certainly ask friends and family for recommendations. I would never pick one blindly, since a bad agent is worse than none at all, IMO.
What kind of crisis are you referring to? Almost all of my vacations, whether land or sea, have been booked online and to date, I've never encountered an issue where I would define it as a crisis. Are you referring to people who just simply can't decide on what to do? Please elaborate as I'm learning something new about your profession.
I guess it's a type of insurance for unexpected occurrences, like travel health insurance. I've never needed that either in 30 years of traveling around the world, but I made sure I have it in place before I leave the country
I could see benefits if you were in a situation where your flights were cancelled, or if you needed to make a rapid change in plans like needing to fly home in an emergency. (As I said, speculation on my part, as this is the first trip I've used one......give up control for that added benefit?)