Norwegian Dream 2/04
"...want to soak up life for a while in laid back mode."
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I personally think after reading the article and seing what expense Royal Caribbean has gone to to try and get people flown home, repairs, trying to acomodate other flying in to cruise on Monday, putting people up in hotels, + offering compensation for those who do cruise, I feel that they are doing a great job in response to the accident. I guess if I was the one whose cruise was shortened by 2 days I may be a little upset but those people do have the option to rebook and receive a full refund. I feel it is very fair. It is difficult on both sides when something unforseen happens like this. So my word on the subject is- Sometimes in life things happen that are very unfortunate- we do the best we can and move on. I think that Royal Caribbean has acted very appropriately.Cancelling and rebooking a cruise is not as easy for everyone as you make it sound. Some cruisers only have certain time "windows" within which to book a cruise due to either employment or business constraints Others have to request their vacations months in advance and hope that week has not already been chosen by someone else earlier. RCCL has done a good job of taking care of the current pasengers aboard the Grandeur but they're shafting the April 23rd cruisers. At the very least Royal Caribbean should be refunding 2/7 of the cruise fare for each booking, not a flat amount. Any shipboard credit offered as a token of goodwill and good customer service should be in ADDITION to the partial refund, not in place of it. If you paid for a 7-day cruise and you do not get a 7-day cruise, you should not be charged for a 7-day cruise.