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Q&A with Michael Bayley, President & CEO, Celebrity Cruises - Oct. 1
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When will Celebrity start to include the regular gratuities in the cruise price, that means add the gratuities to the cruise price automatically like some other cruise lines already do?
We would appreciate that very much.
Celebrity Millennium (Panama Canal) 2012/05
Celebrity Solstice (TA) 2011/11
Rhapsody of the Seas (Australia) 2011/03
Celebrity Century (Caribbean) B2B 2010/03
Celebrity Xpedition (Galapagos) 2009/11
Freedom of the Seas (Caribbean) 2009/07
Celebrity Summit (Caribbean) 2009/03
Celebrity Solstice (Caribbean) 2008/11
Celebrity Galaxy (E Med) 2008/08
Liberty of the Seas (Caribbean) 2008/05
Norwegian Gem (Caribbean) 2008/02
Freedom of the Seas (Caribbean) 2007/09
while some may find it more convenient to have gratuities included in the price, I would not agree. I have actually been on one cruise (not Celebrity) that I had to go and ask to have tips removed because certain areas of service were so bad. It took about 1.5 hours of my time to do this and the person was very nasty. I chose to tip every other person that I had contact with individually more than the amount suggested by the cruiseline.
I do not appreciate mandatory gratuities. I would like to continue with the option of having it added on to your final bill OR I can personally hand deliver the gratuity to the person who gave me great service. We love Celebrity but every now & then we have gotten someone who has not given us good service and therefore does not deserve a gratuity.
__________________ Carnival 1999 Bahamas
Celebrity Millennium Dec 2000 Caribbean
Celebrity Century Dec 2002 Caribbean
Celebrity Zenith Oct 2003 Caribbean
Celebrity Century Oct 2005 Caribbean
Celebrity Millennium Nov 2006 Mediterranean
Celebrity Solstice Nov 2008 Caribbean
Princess Diamond Princess Sept 2009 Alaska
Celebrity Constellation Jan 2010 Caribbean RCL Grandeur of the Seas Oct 2010 Caribbean Celebrity Constellation Jan 2011 Caribbean
No to mandatory gratuties. People have the option to prepay their gratuties if that is what they desire.
CARNIVAL CRUISES: CELEBRATION Jan 2003 ~ CONQUEST Mar 2003 ~ CELEBRATION Feb 2004
ROYAL CARRIBEAN CRUISES: GRANDEUR May 2003 ~ SPLENDOR Nov 2003 ~ GRANDEUR Apr 2004 ~NAVIGATOR Dec 2004 ~ RHAPSODY Feb 2005 ~ RHAPSODY Aug 2005 ~ NAVIGATOR BTB NAVIGATOR Nov 2005 ~ BRILLIANCE Feb 2006 ~ RHAPSODY Apr 2006 ~ NAVIGATOR Jun 2006 ~ VISION Sep 2006 ~ FREEDOM Nov 2006 ~ BRILLIANCE Feb 2007 Panama Canal ~ EXPLORER Apr 2007 W Caribbean ~ RADIANCE Sep 28,2007, 15 Day Hawaii ~ RADIANCE B2B RADIANCE Jan 13 & Jan 19, 2008 E & W Caribbean ~ VOYAGER Mar 2 2008 W Caribbean ~ LIBERTY Sept 13 2008 E Caribbean ~ JEWEL Dec 8 2008 Panama Canal ~ VOYAGER Jan 18 2009 W Caribbean~ LIBERTY Oct 24, 2009 E Caribbean ~ OASIS Sept1, 2012 W Carribean ~ NAVIGATOR Nov 24, 2012 from New Orleans ~ ALLURE Apr 7,2013 from Ft Lauderdale ~ JEWEL ~ Aug 31, 2013 from San Juan ~ BRILLIANCE ~ Sep 22, 2013 from Boston ~SERENADE, Dec 12, 2013 from New Orleans ~ ALLURE, Feb 9, 2014, from Ft Lauderdale ** MAJESTY, Feb 16, 2014 from Miami ** SERENADE, Mar 29, 2014, from New Orleans ** VISION, Jun 9, 2014 from Ft Lauderdale ** NAVIGATOR B2B, Sep 7, Sep 14, 2014 from Galveston** NAVIGATOR B2B, Oct 19, Oct 26, ** SERENADE B2B2B, Nov 29, Dec 6, Dec 13, 2014 from New Orleans ** ADVENTURE B2B, Feb 1, Feb 8, 2015 from San Juan ROYAL CARIBBEAN CRUISES BOOKED: ** LEGEND, Mar 20, 2015 from Ft Lauderdale ** INDEPENDENCE B2B Sep 6, Sep 13, 2015 from Ft Lauderdale
Absolutely YES to mandatory gratuities. Some may choose to tip less, but we all need to understand that this gratuity is counted on by the ships staff. You can argue, "it's my choice", that's BS. Not only do I always do the pre-paid gratuities, I always tip those who will make my cruise experience exceptional. I tip my butler, room attendant & assistant, maitre d' and assistant, and at least 4 bartenders $$ on day ONE. What the standard gratuity amount is would be considered an insult to a server at any U.S. restaurant. Greasing the squeaky wheel always helps. I never wait for a drink, always get the best table, and the staff know me by and my wife by our first name. Follow the "Golden Rule", treat the staff how you would like to treated. If you can afford a cruise, you should not be complaining about a 3% to 7% tip on your bill.