Posted December 21st, 2012, 11:57 PM
My question would be .... Is why did you accept the return leg with bad connections ???? And why did you not ask more questions before settlng on this itinerary??? You are an experianced cruiser....
Before I booked the trip, I asked about the air connections. My " very experienced" Viking rep...his words...said he had " never seen more than two flights" from a major city. I checked the major airlines myself prior to calling and saw the flight options and knew what was available and what seats were available. Viking will not book the air until the cabin is booked ( neither will Princess).
I booked the cabin PLUS paid $50pp extra for so called " custom air" ( custom air when booking with RCI for instance means you want to fly thru a different city or stay longer).
With viking you cannot speak with the custom air dept until you fill in the passenger info online.
I did that then phd custom air the next day as by now it is past business hours.
That is when I found out that just because I could see seats available online on the flights I wanted, Custom air wouldnt/ couldn't book them for me as they weren't " in the category we have access to". I said i wanted to cancel my trip then but I was outside the time frame where I could do so without penalty...big penalty.
The first agent suggested I call back in a few days to see if anything " opened up". I phoned back three times over the course of a few days and got an improved flight over but not return. The custom air staff was downright cheeky saying things like " well it IS the holiday season" and " Budapest is always hard to get out of".
I said fair enough but why then did the " very experienced agent" lead me to believe that my $50 custom air would give me peace of mind and choices in what my air flight would be. I feel scammed out of $50 pp at the very least.
1961 P&O Orsova -Hawaii- Vancouver, 1962 P&O Orcades -Hawaii-Vancouver
1974 – Island Princess – Coastal, 1996- Regal Princess – Coastal
2001- Viking KD Deutschland- Rhine Cruise, 2002- Ocean Princess – Alaska
2003- Sun Princess – Coastal,
2005- RCI Vision of the Seas- Coastal, 2005- Sapphire Princess – Coastal
2006- Star Princess – Western Caribbean, 2006- Diamond Princess- Coastal
2007– RCI Serenade of the Seas- Alaska,
2008 - Caribbean Princess – Eastern Caribbean, 2008- Golden Princess – Hawaii Roundtrip
2009- Uniworld River Empress –Holland/Belgium
2011- Emerald Princess – TA/Northern Europe, 2011- Island Princess – Alaska
2012- Ruby Princess – Grand Med, 2012- Viking Njord – Danube
2013- Star Princess – Coastal, 2013- Caribbean Princess- New England/Canada
2014- Star Princess- Coastal
2015-Viking Odin 'Rhine Rhapsody'
2016- Private Land Tour Ireland 14 days...no cruise this year!
2017- CANCELLED Majestic Princess 28 days Rome to Singapore
BOOKED INSTEAD Royal Princess 17 days TA FLL to Barcelona