Some thoughts about the voyage....Service was wonderful in the restaurants and at reception, but if you had a specific question that needed some interaction or decision making, the language barrior was evident. All of the staff were prepared to converse in simplicity, but once you needed some details, they could not answer, just repeat their answer.
Also, giving the fact that all passengers had paid substantially to sail, it would have been a nice gesture to provide bottles of water free of charge when we disembarked for the shore excursions! No one would dare embark on a tropical locale without proper hydration.
The disembarkation procedure was a joke. Our color was orange,which was the last, and we decided to go down to deck 7 at about three levels before our color was called to make sure we were ready. When we started down the stairs, we were greeted by a staff member who told us to go down to 6 and not to worry about the colors because they were not checking them. So, this is a word to the wise on future sailings, get down there as soon as you can, because they don't check colors of tags. Also, someone should instruct passengers on the procedure to get a longshoreman to bring a cart. We stood there for a while, one in our party in a wheelchair, before we realized that we had to stand on a line to get a longshoreman.
And, even though I had a lot to say about disembarkation, the embarkation procedure was tedious and long, three hours, not a perfect first impression for a vacation that advertised as stress free.
Although the thrill of departing and arriving in New York harbor was exciting, it is easier and more comforting to embark from Miami, where the seas are kinder.