As there's been an active discussion about embark/disembark concerns at Port Everglades, (for Celebrity ships not utilizing Pier 18), I thought you might be interested to learn that Port Everglades has just completed upgrading 4 terminals. That's the good news. The bad news - none of the terminals are used by Celebrity.
The upgrade for terminals 2, 19, 21 & 26 is the benefit of a long-term agreement with Carnival Corp, and Port Everglades. So, I must ask - where is Celebrity & Royal Caribbean ? Why not be proactive on a similar agreement to upgrade their terminals other than Pier 18, which is state of the art.
As Port Everglades is Celebrity's most active homeport, I hope they are working on long-term solutions for New and/or significant upgrades/expansions to exisiting terminals. With each passing season, I'm finding the Port experience to continually decline - with the exception of Pier 18, where our experiences have been outstanding.
With all due respect to Celebrity, I strongly feel the embark & disembark must run a heck of a lot smoother than what we've experienced on recent sailings. On our Eclipse sailing last month, the embark for those who required assistance was a total mess, and had my Mom in tears. That's completely unacceptable. From my observations, it seems that Management is either unaware of what's going on at the Pier, or, taking the process for granted. IMO, immediate action must be taken by Celebrity.
Along with operational improvements, (and as evidenced by Pier 18), modernized termimals would clearly bring a significantly improved Guest experience. I truly hope an upgrade project similiar to Carnival's, is on Celebrity & RCCL's front burner.
It's now at the point, where I stress big time over the embark and disembark, and that's no way to begin or end your Cruise vacation.
Here's a link to today's article from Cruise Industry News : http://www.cruiseindustrynews.com/cr...terminals.html