Tour organizers threatened at Meet & Greet aboard Grand Princess

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#1
Somewhere in Texas
2,228 Posts
Joined Jun 2006
At today's Meet & Greet, Capt. Herriott threatened expulsion from the ship of anyone observed in public organizing or collecting for privately organized tours. Now to be fair, this is the 49 day South America cruise, and there are mostly experienced cruisers aboard. Many did set up tables at our M&G to collect final payments. By some estimates we have organized 100 private tours, and I suppose it has been noticed by ShoreEx figures. The company considers it competition, and the warning may have originated at headquarters. Left in doubt is can we even hold up a name sign at ports of call to assemble our groups. In any event, this message was delivered sternly and unfriendly. Anyone organizing tours should take this into account.
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Shoalwater

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#2
FLA
355 Posts
Joined Aug 2012
Big YES for Princess.
The CC roll calls are filled with postings by tour organizers.
Competitor tour organizers shouldn't be wasting public space aboard ship for their commerce. After all, they are taking profits away from the cruise lines.


jls
#3
Montreal, PQ
156 Posts
Joined Dec 2012
Originally posted by Shoalwater
At today's Meet & Greet, Capt. Herriott threatened expulsion from the ship of anyone observed in public organizing or collecting for privately organized tours. Now to be fair, this is the 49 day South America cruise, and there are mostly experienced cruisers aboard. Many did set up tables at our M&G to collect final payments. By some estimates we have organized 100 private tours, and I suppose it has been noticed by ShoreEx figures. The company considers it competition, and the warning may have originated at headquarters. Left in doubt is can we even hold up a name sign at ports of call to assemble our groups. In any event, this message was delivered sternly and unfriendly. Anyone organizing tours should take this into account.
Big NO from me! Princess' job is to bring me to these ports of call, feed me and entertain me. And hopefully keep the toilets and AC in working condition... What I do when I get to a port of call is my own business. Princess has the right to offer me a shore excursion and I have the right to find a better deal. Certainly I would exercise a bit of discretion when collecting money and such, but for the Captain to use this kind of attitude is very bad form IMO. Where does it say that you give up your freedom of choice when you get on a cruise ship anyway?

Is there anything in the passenger contract to that effect? I'm reading mine again (for the first time)
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#4
141 Posts
Joined Dec 2007
Your right, you have the right to book or not book a tour through the cruiseline. I think what Princess is saying just don't do private tour bookings on my ship and that I agree with.
#5
4,014 Posts
Joined Jun 2005
Princess has been very good about providing public space for CC meet and greets. Depending on the size and onboard activities this is sometimes easier said then done. I am not sure when and how the practice of collecting payments at meet and greets started nor am I sure how prevalent the practice is fleet wide. I have organized my share of private shore excursions over the years and there was only one time in 7 years that I used the CC meet and greet as a time to connect and collect from CC members for a disembarkation tour at the end of a transatlantic. I wanted to be sure I had the requisite number of participants as full size bus was reserved and our cost was based on 35 participants and I had paid a deposit. I was aiming for 6 to 8 but it grew. Princess was not offering anything comparable.
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#6
Parker, Co
2,157 Posts
Joined Dec 2006
I'm sure there is something in the contract that covers this but I'm not going to read it again to find out. But in the 1st place why would anyone on board sell tours in competition with Princess?

I think you might be paying for a cruise on Princess but that doesn't give you the ok to go into competition with them on shore excursions. And if your making money on this.
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GERTZ
Princess Elite
#7
COLORADO
56,650 Posts
Joined Jan 2004
Originally posted by Canuckleheadd
Big NO from me! Princess' job is to bring me to these ports of call, feed me and entertain me. And hopefully keep the toilets and AC in working condition... What I do when I get to a port of call is my own business. Princess has the right to offer me a shore excursion and I have the right to find a better deal. Certainly I would exercise a bit of discretion when collecting money and such, but for the Captain to use this kind of attitude is very bad form IMO. Where does it say that you give up your freedom of choice when you get on a cruise ship anyway?

Is there anything in the passenger contract to that effect? I'm reading mine again (for the first time)
They don't care what you do in port.
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Keith
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#8
Second City
5,221 Posts
Joined Jan 2007
Seems more than a little gauche for passengers to arrange for Princess to provide M&G space, and possibly beverages and treats, as well as appearances by the Captain and some of his officiers and/or staff ... and to use that venue to sell tours that compete with the Princess excursions. Talk about biting the hand that feeds! Had the pax used some discretion, the Captain might not have witnessed this and would not have addressed it.
#9
Scotland
12,199 Posts
Joined Jan 2006
Hi All

Princess has no issues with passengers sharing a tour together even had crew join me,

but one person setting up a number of tours with groups of 50, or more

setting up signs on board ship, collect money in public,

will get you kicked off ship,

nothing new in this,

have been on a ship were folks taped notices of tours to doors at casino

they did not stay up long.

yours Shogun
#10
Second City
5,221 Posts
Joined Jan 2007
Originally posted by Seafoam Green
Good point - makes you wonder if the Captain will be as willing to attend CC M&Gs in the future.
Or whether Princess and her Captains will be willing in the future to provide a venue for M&Gs.
#11
Massachusetts
956 Posts
Joined Jan 2011
Originally posted by pms4104
Seems more than a little gauche for passengers to arrange for Princess to provide M&G space, and possibly beverages and treats, as well as appearances by the Captain and some of his officiers and/or staff ... and to use that venue to sell tours that compete with the Princess excursions. Talk about biting the hand that feeds! Had the pax used some discretion, the Captain might not have witnessed this and would not have addressed it.
Good point - makes you wonder if the Captain will be as willing to attend CC M&Gs in the future.
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#12
Scotland
12,199 Posts
Joined Jan 2006
Hi All

Assume captain could use this clause

40. Passengers are expected at all times to conduct themselves in a proper manner and with due regard to the health, safety, comfort, enjoyment and general well-being of all persons both on board the ship and involved in the provision of any service or facility forming part of the Package or any shore excursion, and the Passenger expressly agrees to this. If it appears that a Passenger's conduct, behaviour or health is such as to be a breach of this requirement or the Passenger's behaviour, health or conduct is likely to endanger the Passenger's own health or safety or........

to remove folks from the ship

yours Shogun
#13
2,678 Posts
Joined Sep 2001
We do not do ship tours anymore, with rare exceptions. I think posting signs onboard and advertising goes too far but I see nothing wrong with meeting fellow tourmates at the meet and greet. Some meet and greets will let people announce openings.
Passengers are much more empowered than they used to be and have figured out better alternatives to cruise bus tours.
#14
SFO/SEA
192 Posts
Joined Mar 2006
I believe this falls under Solicitation, which can get you kicked off the ship. Section 11, of the Passage Contract:

11. RESPONSIBILITY TO COMPLY WITH LAW AND REGULATIONS, RULES OF SHIP; NO SOLICITATION.
You shall be responsible for complying with the requirements of all immigration, port, health, customs, and police authorities, and all other laws and regulations of each country or state from or to which You will travel, as well as this Passage Contract. You must at all times obey all the rules, regulations and orders of the ship, Carrier and the Captain. You shall not solicit other Passengers for commercial purposes or advertise goods or services on board the ship without Carrier's prior written permission. You may be disembarked without liability for refund, payment, compensation or credit of any kind if You or any Passenger for whom You are responsible violate any of these requirements, and agree to assume and/or reimburse Carrier for any expenses or fines that may be incurred as a result of such noncompliance.
#15
12,205 Posts
Joined Apr 2001
Originally posted by SilentTraveller
I believe this falls under Solicitation, which can get you kicked off the ship. Section 11, of the Passage Contract:

11. RESPONSIBILITY TO COMPLY WITH LAW AND REGULATIONS, RULES OF SHIP; NO SOLICITATION.
You shall be responsible for complying with the requirements of all immigration, port, health, customs, and police authorities, and all other laws and regulations of each country or state from or to which You will travel, as well as this Passage Contract. You must at all times obey all the rules, regulations and orders of the ship, Carrier and the Captain. You shall not solicit other Passengers for commercial purposes or advertise goods or services on board the ship without Carrier's prior written permission. You may be disembarked without liability for refund, payment, compensation or credit of any kind if You or any Passenger for whom You are responsible violate any of these requirements, and agree to assume and/or reimburse Carrier for any expenses or fines that may be incurred as a result of such noncompliance.
Exactly. This is why TAs are not allowed to pass out business cards or push their agency while onboard too. It's a breach of the rules. I suppose you can still organize your private tours, just in a more delicate and discrete manner.
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#16
Scotland
12,199 Posts
Joined Jan 2006
Hi There

Looked at UK booking conditions etc no number 11 clause, well not the same

looks like I can set up shop on board, question is what should I sell,


yours Shogun
#17
Michigan
728 Posts
Joined Apr 2005
How about a Kilt rental for formal night.
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#18
Canberra Australia
34,727 Posts
Joined Apr 2012
Originally posted by SilentTraveller
I believe this falls under Solicitation, which can get you kicked off the ship. Section 11, of the Passage Contract:

11. RESPONSIBILITY TO COMPLY WITH LAW AND REGULATIONS, RULES OF SHIP; NO SOLICITATION.
You shall be responsible for complying with the requirements of all immigration, port, health, customs, and police authorities, and all other laws and regulations of each country or state from or to which You will travel, as well as this Passage Contract. You must at all times obey all the rules, regulations and orders of the ship, Carrier and the Captain. You shall not solicit other Passengers for commercial purposes or advertise goods or services on board the ship without Carrier's prior written permission. You may be disembarked without liability for refund, payment, compensation or credit of any kind if You or any Passenger for whom You are responsible violate any of these requirements, and agree to assume and/or reimburse Carrier for any expenses or fines that may be incurred as a result of such noncompliance.
That would be the clause, I know selling places for tours would be a big no no, but I wonder if just collecting money (discretely) for a tour that was already arranged pre cruise is allowed.
Originally posted by trikeman
How about a Kilt rental for formal night.
LOL.
#19
NEW YORK
2,279 Posts
Joined Oct 2000
I don't blame the Captain at all. To make a public spectacle of collecting money like that during a Princess sanctioned function is outrageous And I want to bet that it is the same type of people who are making a profit on tours. Through the years I have organized many tours. They are small tours, people pay their own portion at the end, and we leave the ship a group of friends going out for the day. To my mind it is wrong to conduct a competing business on someone else's property. Some of the people who have come to cruise critic are going to ruin it -e.g bragging about all of the liquor taken on, and now the tours. This really upsets me.
#20
South Florida
3,948 Posts
Joined Apr 2011
Princess' general hands-off attitude towards M&Gs probably means that several of the "organizers" have gotten away with this in the past. Doesn't make it any less tacky, IMHO.

And the language cited from the Passage Contract is mild compared to RC/X, which states that anyone found soliciting will be required to turn in all sales materials they brought onboard or else be put off at the next port. Gives them the right to confiscate your lists of tour operators and fellow CCers joining you.
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Debarking is a cruel procedure done to dogs.
Upgrades, Upsellls and Move Over Offers are completely different things.
As are being denied boarding and being disembarked early.
And don't get me started on Port Charges vs. Government Taxes, Fees, and Port Expenses.
The Jones Act is for cargo. The PVSA is "that terrible law" that restricts USA domestic sailings. But without which there would likely be no cruise ships with casinos, duty free shops, and international crew members willing to work fantastically hard every single day.
Lots of people fly in the morning of the cruise and catch crazy early flights home. Why ask us if you can? Just to be harassed by the regulars?
No hotels have free shuttles, free breakfast, free wifi, or free parking. You pay in the rate. And could have found a better deal paying by the piece.
And don't forget: the cruise line is in complete control of the weather, political unrest, medical emergencies, and anything else that delays or re-routes your cruise. Be sure to demand compensation as it is you and only you who were affected.