We were booked on the April 4 sailing and heard (just through news, etc) that our cruise was cancelled. We never received an email or any direct correspondence from Carnival advising us of this. We paid in full in January for a balcony room. I figured we would see our refund fairly soon however I called Carnival yesterday and they said it would be THREE WEEKS. I waited on hold a really long time and was at work (didn't have time to extend the call longer) so I got the information from the lady that finally answered and hung up. Thinking back I wish I had escalated the call to a manager as I think holding up our funds 3 weeks is excessive! We need to make our other vacation arrangements as it is slightly over 1 month away.
Curious if others are getting the same 3 week window? I like Carnival and am not afraid to cruise with them in the future but this does annoy me. It is as easy as a click of the button on their end to initiate my refund.
Sailed Carnival Triumph to Cozumel March 3-7 2016
Sailed Carnival Freedom to Cozumel January 21-25 2016
Sailed Carnival Freedom to Roatan, Belize & Cozumel April 4-11 2015
Sailed Carnival Triumph to Cozumel Oct 30-Nov 2 2014
Sailed Carnival Triumph to Progreso & Cozumel Oct 26-31 2013
Sailed Carnival Triumph to Cozumel Oct 18-22 2012 Review: http://boards.cruisecritic.com/showthread.php?t=1727382
Sailed Disney Dream to Bahamas Feb 9-12 2012
Sailed Sapphire Princess to Alaska Sept 12-19 2010