Go Back   Cruise Critic Message Board Forums > River Cruising
 
Register here!
Forgot Your Password?


Notices

River Cruising Find Others on Your River Cruise! River Cruising Roll Calls

Reply
 
Thread Tools Display Modes
  #1  
Old March 29th, 2013, 09:39 AM
alexandra cruiser alexandra cruiser is offline
Blue Ribbon Cruiser
 
Join Date: Jun 2009
Location: florida
Posts: 3,134
Question Scenic reservations problem,anyone?

I m using a TA and put payment on for cruise for next year(last week) and the TA still can t get a updated payment invoice from Scenic.He says cruise "waiting for bank transfer of funds",but was made on a credit card.Seems odd to me.TA claims Scenic has good reviews and just "problem with reservation dept".Have used this TA in past with great results and now wondering if others have had similar problems with this cruiseline?
Have never used Scenic before and getting discouraged.
Any ideas?
Reply With Quote

  #2  
Old March 29th, 2013, 12:25 PM
newfirsttimer's Avatar
newfirsttimer newfirsttimer is offline
Cool Cruiser
 
Join Date: Sep 2008
Location: Milton On Canada
Posts: 928
Default

Don't get discouraged. Scenic is a very good company, your current issue will be resolved soon I am sure. I have dealt directly with Scenic in Vancouver and also through a TA and have never had any issues at all. Love their product, people and service and taking my second cruise with them in August.
__________________
Judy

Scenic Emerald-Paris to Barcelona Sept 2013
Freedom OTS-E. Caribbean March 2013
Scenic Emerald Amsterdam to Budapest Sept 2012
Emerald Princess-S. Caribbean Jan 2012
AMA Amalegro Prague to Paris Sept 2011
Oceania Insignia Venice -Barcelona -September 2010
Coral Princess Panama Canal FLL to LA Dec 2009
Emerald Princess Baltic Aug 2009
Caribbean Princess S. Caribbean B2B Nov 2008
Reply With Quote

  #3  
Old March 29th, 2013, 01:35 PM
nana541's Avatar
nana541 nana541 is online now
Blue Ribbon Cruiser
 
Join Date: May 2009
Location: Southern Oregon
Posts: 3,247
Default

Check your credit card and see if the payment has cleared?
__________________
Prior sailings on: Sitmar, Princess, Holland America, Royal Caribbean and Regent Seven Seas, almost forgot A & K Yangtze River!
Reply With Quote

  #4  
Old March 29th, 2013, 05:57 PM
franski franski is offline
Cool Cruiser
 
Join Date: Nov 2008
Location: Ontario, Canada
Posts: 2,331
Default

We (TA and I) have noticed that sometimes the people in the reservation office - while very nice - aren't always "spot on".... Ask your TA to call again. If they still say funds haven't been transferred, ask them if there are issues with anyone else. Or - have your TA ask to speak with someone else.

We had an issue with trying to make our choice of tours in Budapest, and the website kept saying we hadn't filled out our Passenger Information Form - which we had done weeks before... TA called - simple fix.... Someone forgot to "flick the switch" to open the file...

Fran
Reply With Quote

  #5  
Old March 29th, 2013, 06:22 PM
LHT28's Avatar
LHT28 LHT28 is offline
20,000+ Club
 
Join Date: Apr 2005
Location: Ontario, Canada
Posts: 23,938
Exclamation

Make sure the CC is billed to Scenic & not to the TA

We did not have a problem ..used a TA here in Canada
Reply With Quote

Ad Sponsored By
  #6  
Old March 29th, 2013, 08:58 PM
nana541's Avatar
nana541 nana541 is online now
Blue Ribbon Cruiser
 
Join Date: May 2009
Location: Southern Oregon
Posts: 3,247
Default

First thing to do is call your credit card company and verify the charge was authorized and is posted to your account. With that info you can call and speak with a supervisor!
__________________
Prior sailings on: Sitmar, Princess, Holland America, Royal Caribbean and Regent Seven Seas, almost forgot A & K Yangtze River!
Reply With Quote

  #7  
Old March 30th, 2013, 10:11 AM
alexandra cruiser alexandra cruiser is offline
Blue Ribbon Cruiser
 
Join Date: Jun 2009
Location: florida
Posts: 3,134
Smile Good suggestions, will do

and THANKS.Like Gilda Radner said ITS ALWAYS SOMETHING>
Reply With Quote

  #8  
Old March 30th, 2013, 03:09 PM
Canal archive Canal archive is offline
Cool Cruiser
 
Join Date: Mar 2013
Location: England
Posts: 204
Default Payment confirmation Scenic

Hi All, in the UK Scenic advise you that receipts are sent usually some weeks after payment is cleared, although our two have come through faster than they advise. We book directly with Scenic and they are usually pretty good if you call them. At the moment taking a break from packing for next Tuesday of to Amsterdam to join Scenic Diamond for 15 days to Basel. Long range weather forecast shows only a little rain but quite chilly so jumpers etc. Will try to post a report on our return and if possible a few tit bits en route.
Have a great trip with Scenic
Reply With Quote

  #9  
Old March 31st, 2013, 11:17 AM
alexandra cruiser alexandra cruiser is offline
Blue Ribbon Cruiser
 
Join Date: Jun 2009
Location: florida
Posts: 3,134
Question Even with a credit card ?

Quote:
Originally Posted by Canal archive View Post
Hi All, in the UK Scenic advise you that receipts are sent usually some weeks after payment is cleared, although our two have come through faster than they advise. We book directly with Scenic and they are usually pretty good if you call them. At the moment taking a break from packing for next Tuesday of to Amsterdam to join Scenic Diamond for 15 days to Basel. Long range weather forecast shows only a little rain but quite chilly so jumpers etc. Will try to post a report on our return and if possible a few tit bits en route.
Have a great trip with Scenic
odd,because on original downpayment I got a confirmation email that day.And for second one,now over a week.Did email my TA AGAIN and waiting for Monday to hear back.Was worried they had financial problems or sold out cruise,etc.Have fun and do post review on member review section when you get back.
Reply With Quote

  #10  
Old April 2nd, 2013, 08:32 AM
alexandra cruiser alexandra cruiser is offline
Blue Ribbon Cruiser
 
Join Date: Jun 2009
Location: florida
Posts: 3,134
Red face Update

did check and credit card charged and TA got "transaction approval"email ,but still no paid receipt.
Now 2 wks. and he assures me cabin is held,cruise is booked,but very strange and not happy with the whole thing.TA agrees with me on this.
Cruise BETTER BE GREAT,or may NOT take another with Scenic.
If they want to entice an American market,they better update their reservation dept.HINT!!
Reply With Quote

  #11  
Old April 2nd, 2013, 09:28 AM
Canal archive Canal archive is offline
Cool Cruiser
 
Join Date: Mar 2013
Location: England
Posts: 204
Default Scenic receipts

Hello Alexander Cruiser.
Is this your deposit? I have checked on my paperwork and it does advise that an email or post will take about 14 days. I am sure you will enjoy your cruise and you must not worry a company that is just about to launch its latest river cruiser, Scenic Jewel this month and I believe another is planned and that this winter they have upgraded all their other Scenic Spaceships to Scenic Crystal standards which is a very high specification, they have not upgraded Scenic Emerald but she has been moved to the French waterways and was I believe their oldest boat (about 5 years old).
If you enjoy luxury accommodation, superb service, very good food, and apart from top shelf brands all beverages are complimentary plus excellent friendly staff and good excursion choices, you will enjoy your cruise.
I have just finished packing, had a small shock, case overweight so my shoes are now in my husbands case. We leave tomorrow morning.
I do hope you enjoy your cruise.

Last edited by Canal archive; April 2nd, 2013 at 09:41 AM. Reason: Put wrong ships name, correct now.
Reply With Quote

  #12  
Old April 2nd, 2013, 12:27 PM
nana541's Avatar
nana541 nana541 is online now
Blue Ribbon Cruiser
 
Join Date: May 2009
Location: Southern Oregon
Posts: 3,247
Default

I'm a bit of a control freak. Had this happened to me at some point I would finally in frustration go around the TA and call Scenic myself. And then I would get really pushy! I either have a reservation or I don't and I want it in writing today and not weeks from now.
This is a very poor business model and it will certainly not sit well with folks looking to sail with Scenic. IMHO
__________________
Prior sailings on: Sitmar, Princess, Holland America, Royal Caribbean and Regent Seven Seas, almost forgot A & K Yangtze River!
Reply With Quote

  #13  
Old April 2nd, 2013, 02:35 PM
Canal archive Canal archive is offline
Cool Cruiser
 
Join Date: Mar 2013
Location: England
Posts: 204
Default

Hello nana541
This is why I have never booked a holiday anywhere in the world through a ta I always deal directly in this case with the cruise line but also for the many other places across the world we have traveled to. Us control freaks have to stick together!
Reply With Quote

  #14  
Old April 2nd, 2013, 03:42 PM
bobandjo bobandjo is offline
Cool Cruiser
 
Join Date: Feb 2013
Location: B.C.
Posts: 137
Default

I just paid the remainder for our upcoming Avalon trip this past Monday. Checked my cc account online Tuesday morning and although the charge wasn't showing yet my "available" balance had dropped dramatically. Later that day rec'd a call from my t.a. saying he had my receipt emailed from Avalon waiting for me in his office. Picked it up Wed showing $0 owing.
Reply With Quote

  #15  
Old April 2nd, 2013, 06:50 PM
nana541's Avatar
nana541 nana541 is online now
Blue Ribbon Cruiser
 
Join Date: May 2009
Location: Southern Oregon
Posts: 3,247
Talking

Quote:
Originally Posted by Canal archive View Post
Hello nana541
This is why I have never booked a holiday anywhere in the world through a ta I always deal directly in this case with the cruise line but also for the many other places across the world we have traveled to. Us control freaks have to stick together!
Admittedly a control freak for sure! I do however Always use a TA, as a good one is a back up person for when things go wrong. Also many TA's dealing with "Lux" travel ( many Rivercruise Co, Regent, Seabourn, Crystal, Silverseas, etc) offer really wonderful benefits (OBC, rebates, gratuities and more).

I go crazy when I feel I have lost control but I can't do without a great TA.
In the OP's case I would have gone around my TA so fast it would have made her head spin. But that's just me when I'm in a pissy state of mind

All that aside I think that "many" cruiseline offer wonderful "onboard" experience but have lots of back office shore side service issues.
__________________
Prior sailings on: Sitmar, Princess, Holland America, Royal Caribbean and Regent Seven Seas, almost forgot A & K Yangtze River!

Last edited by nana541; April 2nd, 2013 at 06:52 PM.
Reply With Quote

  #16  
Old April 5th, 2013, 04:20 PM
alexandra cruiser alexandra cruiser is offline
Blue Ribbon Cruiser
 
Join Date: Jun 2009
Location: florida
Posts: 3,134
Thumbs down 20 days and STILL NOTHING

have contacted my TA again.He agrees "seems strange" and will keep checking.
Am really wondering about the companies finances and policies now.
This is just the 2nd downpayment,worry about FINAL one(if it gets that far).
In over 20 yrs. of travel, this has never happened to me.
Despite reassurance of posters above, I am NOT a happy camper(or cruiser either,it seems)
Reply With Quote

  #17  
Old April 5th, 2013, 06:17 PM
nana541's Avatar
nana541 nana541 is online now
Blue Ribbon Cruiser
 
Join Date: May 2009
Location: Southern Oregon
Posts: 3,247
Thumbs down

Quote:
Originally Posted by alexandra cruiser View Post
have contacted my TA again.He agrees "seems strange" and will keep checking.
Am really wondering about the companies finances and policies now.
This is just the 2nd downpayment,worry about FINAL one(if it gets that far).
In over 20 yrs. of travel, this has never happened to me.
Despite reassurance of posters above, I am NOT a happy camper(or cruiser either,it seems)
Did you call this company directly yourself and "DEMAND" answers?? The other thing would be to call your credit card company and simply have them retrieve your payment! By I would definitely call and get pushy!

Wishing you a wonderful trip when this is all straightened out

They have a Facebook page though I noticed its all one way communication, Scenic never responds to any comments but there is a Belleview Washington address and a phone # I think it's time to protect your investment and call them. Your TA is not putting his money at risk so this would be your loss.
__________________
Prior sailings on: Sitmar, Princess, Holland America, Royal Caribbean and Regent Seven Seas, almost forgot A & K Yangtze River!

Last edited by nana541; April 5th, 2013 at 06:24 PM. Reason: To add my two cents ;)
Reply With Quote

  #18  
Old April 5th, 2013, 07:23 PM
Live4cruises's Avatar
Live4cruises Live4cruises is offline
Cool Cruiser
 
Join Date: Aug 2005
Location: Midwest
Posts: 426
Default

We made final payment to Scenic about a week ago. I could see the transaction on my credit card, then called and requested a receipt, which was sent promptly. I think they're perfectly reputable.
__________________
20 Cruises -- so far!

Yearning for the next cruise gives a whole new meaning to cabin fever!

Reply With Quote

  #19  
Old April 5th, 2013, 09:12 PM
nana541's Avatar
nana541 nana541 is online now
Blue Ribbon Cruiser
 
Join Date: May 2009
Location: Southern Oregon
Posts: 3,247
Default

Quote:
Originally Posted by Live4cruises View Post
We made final payment to Scenic about a week ago. I could see the transaction on my credit card, then called and requested a receipt, which was sent promptly. I think they're perfectly reputable.
Thinking this is a TA not really doing their job! IMO
__________________
Prior sailings on: Sitmar, Princess, Holland America, Royal Caribbean and Regent Seven Seas, almost forgot A & K Yangtze River!
Reply With Quote

  #20  
Old April 5th, 2013, 09:52 PM
bobandjo bobandjo is offline
Cool Cruiser
 
Join Date: Feb 2013
Location: B.C.
Posts: 137
Default

Quote:
Originally Posted by nana541 View Post
Thinking this is a TA not really doing their job! IMO
Agree nana, he should be all over it by now, not just "seems strange". When I recently sent Avalon a question as to where their usual meeting place was for our cruise they responded with they won't know until 30 days before sailing. When I went into the t.a.'s to pick up my receipt for our trip he had a copy of the email from Avalon answering my question and said to ask him in future. If he didn't have the answer he'd get it as he said that's what he's being paid to do.
Reply With Quote

Reply

Bookmarks


Ad Sponsored By
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 11:50 PM.


© 1995 - 2014, The Independent Traveler, Inc. All rights reserved.
"A Community of People Who Love To Cruise"
All of the information contained within Cruise Critic is protected by copyright. You may, however, download a single copy only for your personal use.