Crown Princess troubles

Welcome to Cruise Critic! If you'd like to participate on our forums by joining in the conversation, please Register Now! Be sure to visit our FAMOUS Roll Call forums, where you can meet other cruisers sailing with you and share a tour or shore excursion and SAVE MONEY!

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
All times are GMT -4.
The time now is 01:23 AM.
#1
Texas
1,821 Posts
Joined Apr 2007
Sorry if this has already been posted. I didn't see it on here anywhere.

http://www.click2houston.com/news/Pa...z/-/index.html
Expand Signature
Collapse Signature
Nordic Empress-March 1994-Bahamas
Norwegian Pearl-May 2007-Alaska
Carnival Spirit-July 2008-Alaska
Carnival Conquest-December 2008-Western Caribbean
Island Princess-December 2009-Panama Canal
Norwegian Dawn-October 2010-Canada/NE
Carnival Breeze-February 2013-Southern Caribbean
Carnival Magic-November 2013-Thanksgiving-Western Caribbean
#2
USA
2,942 Posts
Joined Jan 2011
Originally posted by lovesublime
Sorry if this has already been posted. I didn't see it on here anywhere.

http://www.click2houston.com/news/Pa...z/-/index.html
Bummer on the toilet issue. We seem to always need to get up in the middle of the night to use the restroom... it would be an inconvenience to go elsewhere on the ship. Not to mention if it was backing up on our carpet, we wouldn't be happy.
#3
Southern Cal/Maui No Ka Oi
18,301 Posts
Joined Dec 2009
Sorry to hear that so many were affected by toilet problems but based on what I've read the most common cause are passengers who flush prohibited items. The passenger who said they would never cruise Princess again may not want to cruise again on any cruise line because toilet problems can happen on any ship when passengers flush the wrong things down the toilet.

It doesn't state the cause but having been on the December cruise they overstated the norovirus 'problem' which was mostly additional preventative measures which required the crew to work even harder & it was only a minor inconvenience for most passengers.
#4
Sugar Land, Tx.
2,558 Posts
Joined Jan 2003
They definitely overstated the Norovirus issue for the transatlantic Venice to Galveston in December. We were onboard. Everything was excellent. Guess someone wants a lot of attention for nothing.
#5
USA
4,200 Posts
Joined Oct 2005
We just got off the Crown cruise today. Although we did not have toilet issues in our cabin, we heard from other passengers that toilets were not flushing properly. On at least two occasions the ladies restrooms only had one working toilet, but by the next day they were working again. Overall we had a great cruise!
Expand Signature
Collapse Signature
#6
Val Verde, CA, USA
8,425 Posts
Joined Mar 2004
I find it interesting that the website "journalist" (and I use that term veeery loosely) doesn't mention "Princess Cruise Lines" by name... just Carnival..
Expand Signature
Collapse Signature


I am a Princess employee and my views do not necessarily reflect the views of my employer.
#7
Southern Cal/Maui No Ka Oi
18,301 Posts
Joined Dec 2009
Originally posted by RickEk
I find it interesting that the website "journalist" (and I use that term veeery loosely) doesn't mention "Princess Cruise Lines" by name... just Carnival..
It must be a slow news day because I just saw the story on NBC4 in LA including interviewing Ms. Flye & the coverage also included the exaggeration about the Crown's issues with noro in December.
#8
In the Valley, CA
22,961 Posts
Joined Nov 2004
Originally posted by Astro Flyer
It must be a slow news day because I just saw the story on NBC4 in LA including interviewing Ms. Flye & the coverage also included the exaggeration about the Crown's issues with noro in December.
I had just seen that same story, but didn't hear any name of a specific ship (I did have the audio turned down as I was watching the news on my computer, and my daughter's next to me, watching something on Netflix).

I imagine that the news crew scoured the disembarking passengers looking for disgruntled ones.

Years ago, we had a major plumbing problem on an Amtrak train (only one or two working toilets on the whole team, and a really bad smell) on a 40-hour trip so I can imagine the discomfort, but know it can happen anywhere.
Expand Signature
Collapse Signature
Patty the Cruisin' Chick (may all your cruises be smooth sailin')

Hoping for another trip to the land of Aloha!

Carnival Jubilee - Mex. Riv.; Sensation - W. Caribb.; Holiday (2Xs) - Baja; Paradise - E Caribb; Ecstasy - Baja; Star Princess - Mex. Riv.; Sapphire Princess - Alaska; Island Princess - Hawaii; Golden Princess - Hawaii (one of the best cruises ever!!!!); another Golden Princess -- Hawaii

Read about my most recent cruise at
http://www.sites.google.com/site/holidayalohaii/home
#9
Aliso Viejo, CA
41,722 Posts
Joined Jul 2001
Sounds like it was a major problem. However, I didn't see anything in the article about any refund or compensation offered the affected passengers. Chances are good that they were.

As for sailing a ship or line because of toilet problems, at least Princess acknowledged it. On my Celebrity cruise, both my sister and I (in separate cabins) had non-working toilets for three full days of a 7-day cruise. All Celebrity said was, "You, too?" Literally. That was the extent of their concern.
Expand Signature
Collapse Signature
-- Pam Email (to be my friend on Facebook, email me. ) PLEASE identify yourself with your Cruise Critic name.



Boston. Strong.

* Me ziplining across Victoria Falls: https://plus.google.com/photos/10147...83463276981969
* Safari photos: https://picasaweb.google.com/1014740...eat=directlink

Upcoming:
Island Princess -- 19-day Partial Panama Canal 11/16/16
Ruby Princess -- 6-day Wine Country Coastal 4/29/17
Emerald Princess -- 12-day round-trip LA <> Alaska 4/27/18
#10
So. California
207 Posts
Joined Jul 2006
I hope all that cost cutting at Carnival isn't going to destroy Princess also.
First the menu, then raised prices and clearly cutbacks in maintenance.
#11
Eastern Virginia
6,081 Posts
Joined Feb 2001
Originally posted by rtlk
I hope all that cost cutting at Carnival isn't going to destroy Princess also.
First the menu, then raised prices and clearly cutbacks in maintenance.
Just curious as to how you have arrived at the conclusion that this problem was due to "clearly cutbacks in maintenance." As someone else posted more often than not, toilet issues occur from passengers flushing things they shouldn't into that system. Do you have some insider information?

Expand Signature
Collapse Signature
#12
Aliso Viejo, CA
41,722 Posts
Joined Jul 2001
Originally posted by rtlk
I hope all that cost cutting at Carnival isn't going to destroy Princess also.
First the menu, then raised prices and clearly cutbacks in maintenance.
Are you referring to Carnival Cruise Lines or Carnival Corporation & Plc? Otherwise, I'm not sure how you arrive at this conclusion as there is little relationship between Carnival Cruise Lines and Princess other than they're both owned by the same holding company, Carnival Corporation, that also owns Holland America, Cunard, Seabourne, etc. I haven't seen any evidence of raised prices or maintenance cutbacks on Princess, HAL, Seabourne, etc. Ships are moved from market-to-market, depending on supply and demand. Princess is a "for profit" business. If there are fewer ships, such as will be the case in Europe next year, prices will go up.
Expand Signature
Collapse Signature
-- Pam Email (to be my friend on Facebook, email me. ) PLEASE identify yourself with your Cruise Critic name.



Boston. Strong.

* Me ziplining across Victoria Falls: https://plus.google.com/photos/10147...83463276981969
* Safari photos: https://picasaweb.google.com/1014740...eat=directlink

Upcoming:
Island Princess -- 19-day Partial Panama Canal 11/16/16
Ruby Princess -- 6-day Wine Country Coastal 4/29/17
Emerald Princess -- 12-day round-trip LA <> Alaska 4/27/18
#13
TN
5,531 Posts
Joined Mar 2004
Originally posted by Pam in CA
Sounds like it was a major problem. However, I didn't see anything in the article about any refund or compensation offered the affected passengers. Chances are good that they were.

As for sailing a ship or line because of toilet problems, at least Princess acknowledged it. On my Celebrity cruise, both my sister and I (in separate cabins) had non-working toilets for three full days of a 7-day cruise. All Celebrity said was, "You, too?" Literally. That was the extent of their concern.
We were on the cruise and it was the cabins in the 500's and 600's that were affected. Those affected got 50.00 per person ship board credit While some were affected for the whole week, many only had problems for a day or two. We were fortunate and had no issues.
Expand Signature
Collapse Signature
Judy
Golden Princess 7/04
Star Princess 1/06
Caribbean Princess 1/08
Crown Princess 4/10
Crown Princess 2/11
Emerald 9/11
Caribbean Princess 11/12
Crown Princess 4/13
Ruby 4/14
Regal Princess 11/14
Regal Princess 11/14
Royal Princess 4/15
Emerald Princess 10/15
Royal Princess 10/16
Crown Princess 3/2017

Next up:
Caribbean Princess 10/17
Ruby Princess 4/18
Caribbean Princess 9/18
Caribbean Princess 4/19
#14
Val Verde, CA, USA
8,425 Posts
Joined Mar 2004
Originally posted by Coolmama_1
We were on the cruise and it was the cabins in the 500's and 600's that were affected. Those affected got 50.00 per person ship board credit While some were affected for the whole week, many only had problems for a day or two. We were fortunate and had no issues.
As Astro says... it was probably someone who flushed something they weren't supposed to...
Expand Signature
Collapse Signature


I am a Princess employee and my views do not necessarily reflect the views of my employer.
#15
Home is where we park it
65 Posts
Joined Aug 2011
We were in one of the affected cabins. Early on in the cruise we noticed the toilet wasn't flushing properly. But we were only totally without a toilet for about 24 hours. It did overflow one night and we had to call maintenance to come up at 1:00 a.m. I do disagree with the part of the news story where the cruise line states they kept the passengers updated as to the progress. We were never informed as to the status of repairs and in fact on Thursday morning, we called to tell them our toilet still was not working, they were surprised as it was supposedly fixed by then. We heard a rumor that the cause of the problem was some fruit that got flushed. Was it an inconvenience? Yes. Will we stop cruising? No. Stuff happens!
Expand Signature
Collapse Signature
Jim and Chris






Caribbean Princess - April 2007
Caribbean Princess - April 2005
#16
New Mexico
14,597 Posts
Joined May 2004
We were also on the cruise. Not one of the cabins with toilet troubles, but they did ask us to not use it between 1am and 3am one night. Two friends took the UST on Friday and specifically asked about the plumbing problems, they were told someone (or two) flushed an orange and a disposable diaper down the system. The plumbing tubes are only 5cm wide, and these objects are the reason for the blockages. Well, perhaps stupid passengers is a better way to put it.
Expand Signature
Collapse Signature


Been There Done That:Crown Princess Jan 2017 Cape Horn, Regal Princess Sep 2016, Diamond Princess Feb-Mar 2016, Royal Princess Oct. 2015, Africa Sept. 2015, Caribbean Princess Dec. 2014, Ruby Princess Dec. 2014, Crown Princess April 2013, Crown Princess Oct/Nov 2012, Grand Princess Dec 2011, Sapphire Princess March 2011, Emerald Princess July 2010, Maui by Kayak March 2008, Grand Princess March 2007 (Man Overboard Cruise) Carnival Spirit March 2006, Golden Princess June 2004, Star Princess July 2002, Ryndam June 1998, Nordic Prince 1986, Norway 1984
#18
Scotland
12,204 Posts
Joined Jan 2006
Hi All

Been on a few cruises were we have lost toilet for a day or two at most,

just not nice, even being without a cabin toilet for a few hours is a real pain,

however an over flowing toilet is just nasty, only once and hope its a long

time before it happens again,

been on a number of cruises were Captain has had to broad cast a notice

about the use of the toliet,

once they talked about towels in the system and that the family were

warned that they would be removed from the ship if there was any other issues.

yours Shogun
#19
20 Posts
Joined Mar 2010
News reports say the Princess Crown returned to Galveston for repairs. We were scheduled to board the ship on Tuesday April 16th to make the transatlantic crossing. Has anyone on this forum heard whether there will be a delay in this sailing????
#20
New Mexico
14,597 Posts
Joined May 2004
The news report was misleading. The 'return to port for repairs' was just the usual turnover day yesterday. Galveston webcam shows the Crown is not in port there now, and the bridge cam from the Crown shows her at sea bound for FLL.
Expand Signature
Collapse Signature


Been There Done That:Crown Princess Jan 2017 Cape Horn, Regal Princess Sep 2016, Diamond Princess Feb-Mar 2016, Royal Princess Oct. 2015, Africa Sept. 2015, Caribbean Princess Dec. 2014, Ruby Princess Dec. 2014, Crown Princess April 2013, Crown Princess Oct/Nov 2012, Grand Princess Dec 2011, Sapphire Princess March 2011, Emerald Princess July 2010, Maui by Kayak March 2008, Grand Princess March 2007 (Man Overboard Cruise) Carnival Spirit March 2006, Golden Princess June 2004, Star Princess July 2002, Ryndam June 1998, Nordic Prince 1986, Norway 1984