We just got back from our 2 week Miami holiday and our Epic cruise.
I thought you would maybe like a review of our impressions. Please remember that this is our personal opinion and everyone is different. So whatever we liked others won’t like and vice versa.
US = 14 Belgians ranging in age from 9 to 43.
This was our second cruise. Other was on NCL Pearl.
VIP check in, very efficient. We got there around 10.30am and were on the ship at 11.00am.
We took the “The Haven” tour and before leaving I asked Adrien – the concierge-if he could have a table set up for us for lunch. I preferred asking this as there were 14 of us.
When the tour was finished, the table was ready and we had lunch at 12.00 (great Cagneys Fries), our staterooms were ready at 1.00pm.
We had three 2-bedroom Haven staterooms (17022-17024-17026). They are quite similar to the ones on the Pearl. We really liked them. Lots of space, great bathroom and the bed is the best. It took us a while to work out how the lighting works, but we got there in the end.
We were a bit surprised you had to pay for movies (9,95$), they were free on the Pearl. For the price you pay for a suite, they really should give you this service for free.
Just AMAZING. We always had lots of space in the pool area and Posh. All the other guests were really nice with the exception of two older couples. The ladies were nice, but the men thought that burping very loud all of the time was hilarious. There was also this horrible couple who insisted and telling every one that they would not be paying the service charge because the stateroom attendant was incompetent: she put a towel with a hole in it, in their room.
The Haven restaurant was great. We had breakfast here every morning and diner once. We should have gone more then once.
We had lunch in the outdoors part of the Haven restaurants several times (great tuna burger).
The staff in the Haven was just great. Very attentive, they even remember your name and are great with the kids.
Adrien is awesome. We did not use his services very often, but when we did it was great. I made a reservation for a restaurant once and said to him that it is not always easy with a big group and he literally took my hand and said : “Honey, please do not worry about anything, we are here to worry about that”. WOW, Adrien please will you come back home with me!
A special mention for Bowen, Adriens assistant. He is the best. Always smiling, helpful and very proactive.
The butler/stateroom attendant
Our butler was Jeffrey and we knew him as he was also our butler on the Pearl. The kids only ordered room service twice but Jeffrey is just awesome. WE LOVE JEFFREY.
Our stateroom attendant was Judy. She is just great.
It’s true she’s not very pretty, but that really did not matter to us.
The casino seems to be the most important part of the ship and you have to go through the casino to get to certain restaurants. We find this quite annoying, especially with the children. We felt it is all about the casino on the Epic.
The touch screen tv’s are great for finding your way/getting information.
We thought the pool deck was awful. Too busy, too noisy. Thank god we were in the Haven. If not, we would have had the holiday from hell. Even the kids only used the slides once, because they did not like the pool deck.
The OK : Moderno
The do-able : Shangai, O’Sheehans, Teppanyaki (but purely because of the entertainment factor)
The bad : Cuccina, Manhattan room
To be honest we are what some people would call”foodies” and because of that we are difficult, I suppose.
What was amazing though, was that the staff was nice, although not very experienced, but when they saw our Haven key card: OMG what a difference. The level of service immediately shot through the roof. The restaurant manager hovered around our table, even the chef came out of the kitchen to see if everything was to our taste.
I really think every one should get the same level of service.
Ice bar : nice experience, we had a laugh but the girl at the check in (Tatziana) was just plain rude.
We did BMG and were really looking forward to this as everyone seems to love this. Some parts were good but we found some part really boring and frankly some parts disgusting.
We also did Cirque and were a bit weary, but we thought it was GREAT (food just OK).
Legends: who is Jimmy Buffet?
We probably do not know him as we are from Europe, but we almost left the show because we found him really boring. Donna summer was great and Michael Jackson was amazing.
Some thing else that amazed us, was the way certain people acted in disco/white hot party. I cannot tell you the number of times someone of our group had to be “saved” from pushy people.
At the whit hot party, one of our friends was dancing with his wife and a woman came up and started dancing very provocatively (rubbing herself against him etc). His wife was dancing just next to him. My husband got a couple of “indecent proposals” at the same party with me just standing next to him. I mean, it was clear that we were 3 couples but these women obviously didn’t care. I’m not a prude but these women, honestly. One of our friends also got locked in the restrooms by a man.
When he made it clear he wasn't interested, the guy opened the door, but he had an interesting moment there
Ok but just OK. We’ll probably take a cab next time and organise our own excursions.
If we would not have had access to the Haven this would have been a cruise from hell but we were in the Haven and that made this cruise great.
I think the Epic is just too big a ship for us and we are much better suited for ships like the Pearl.
Also the staff are friendly, but they seem to be a lot less experienced then on the Pearl (except for the staff in the Haven).
Would we sail the Epic again? Maybe, but only in the Haven.
Hope this helps and please ask me any question you want !