Posted May 12th, 2013, 03:56 PM
Last edited by Mark_T; May 12th, 2013 at 04:02 PM
The OP stated that the Company claimed it was being charged 5% by the Credit Card Company, and was sharing it equally with it's client.
One major UK TA does set a maximum amount payable if using a credit card.
For my river cruise, my local, small, TA has not levied any charge for using a credit card.
As I have said there is a new UK law banning "excessive" charges, so the Company should have to prove the 2.5% charge it is levying.
As I mentioned earlier, I doubt they are really being charged 5% and it would not be the first time that a rep on the telephone made up something to try and make a customer happier with what they were doing.
If you have a TA who does not charge you a fee or limits the fee then use them to remove the problem, that is only sensible.
The new UK regulations are going to help for sure, and as I said earlier, no harm in taking this further, although it doesn't seem particularly easy to make an official complaint at the moment, but Which? seem to be willing to help perhaps:
The guideline seems to be 'around 2% or so' so 2.5% is not much over the suggested level, but it can't hurt to try.
Edit: just had another look at my recent Viking invoice and there is a sticker on there quoting 2% for VISA/Mastercard and 3% for Amex/Diners, so they may already have made a change in response to the new rules.