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  #1  
Old May 22nd, 2013, 08:34 PM
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Default RCCL Guest Relations Fax Number or Email

Hi Guys - does anyone have RCCL Guest Relations Fax Number or Email Address? I'd love to send them a letter complimenting everyone on the VOS on our last sailing.

Best,
Joanna
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Past Cruises
Oasis of the Seas - Royal Caribbean - 2014 - Eastern Caribbean / Explorer of the Seas - Royal Caribbean - 2013 - Caribbean (Review) / Vision of the Seas - Royal Caribbean - 2013 - Scandinavian and Russia (Review) / Navigator of the Seas - Royal Caribbean - 2013 - Caribbean / Seven Seas Mariner - Regent Seven Seas - 2012 - Honeymoon! - Mediterranean / Oasis of the Seas - Royal Caribbean - 2011 - Caribbean / Queen Mary 2 - Cunard - 2010 - Transatlantic / Solstice - Celebrity - 2010 - Caribbean / Explorer of the Seas - Royal Caribbean - 2009 - Bermuda / Adventurer of the Seas - Royal Caribbean - 2008 - Caribbean / Explorer - Gap Adventures - 2007 - Antarctica! / Elation - Carnival - 2002 - Mexico Rivera / Century - Celebrity - 2001 - Caribbean / Can't Remember - Carnival - 1998 - Alaska
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  #2  
Old May 22nd, 2013, 08:52 PM
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Letters should be sent to:
Corporate Guest Relations
1050 Caribbean Way
Miami, FL 33132

(800) 256-6649
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Wrinkles will only go where the smiles have been - Jimmy Buffett, My Idol

11/07 Majesty of the Seas, 4/08 Grandeur of the Seas, 1/09 Majesty of the Seas, 9/09 Freedom of the Seas, 11/09 Majesty of the Seas, 4/10 Explorer of the Seas, 10/10 Serenade of the Seas. 11/10 Majesty of the Seas, 2/11 Majesty of the Seas, 11/11 Navigator of the Seas, 3/12 Liberty of the Seas, 11/12 Carnival Pride (never again) , 11/12 Adventure of the Seas (Back to Back), 3/13 Freedom of the Seas, 9/13 Brilliance of the Seas, 12/13 Independence of the Seas, 5/14 Explorer of the Seas
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  #3  
Old May 22nd, 2013, 10:35 PM
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Quote:
Originally Posted by PattyG12 View Post
Letters should be sent to:
Corporate Guest Relations
1050 Caribbean Way
Miami, FL 33132

(800) 256-6649
Thanks!!!
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Past Cruises
Oasis of the Seas - Royal Caribbean - 2014 - Eastern Caribbean / Explorer of the Seas - Royal Caribbean - 2013 - Caribbean (Review) / Vision of the Seas - Royal Caribbean - 2013 - Scandinavian and Russia (Review) / Navigator of the Seas - Royal Caribbean - 2013 - Caribbean / Seven Seas Mariner - Regent Seven Seas - 2012 - Honeymoon! - Mediterranean / Oasis of the Seas - Royal Caribbean - 2011 - Caribbean / Queen Mary 2 - Cunard - 2010 - Transatlantic / Solstice - Celebrity - 2010 - Caribbean / Explorer of the Seas - Royal Caribbean - 2009 - Bermuda / Adventurer of the Seas - Royal Caribbean - 2008 - Caribbean / Explorer - Gap Adventures - 2007 - Antarctica! / Elation - Carnival - 2002 - Mexico Rivera / Century - Celebrity - 2001 - Caribbean / Can't Remember - Carnival - 1998 - Alaska
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  #4  
Old May 22nd, 2013, 11:51 PM
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Quote:
Originally Posted by jv_nyc View Post
Thanks!!!

If like in my case, I received a form letter saying in essence..."TOUGH".
(I complained when we were booted down a few pegs in the amount of credits to be able to be in the Diamond Lounge.)

Good luck Joanna.
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-------------------------------------------------

U.S.S. Franklin D. Roosevelt, CVA - 42 12/60 - 05/61
CELEBRITY Galaxy 05/05 Trans-Atlantic
CARNIVAL Valor 09/05 Caribbean
CELEBRITY Mercury 01/06 Mexican Riviera
CELEBRITY Constellation 04/06 Trans-Atlantic
CELEBRITY Constellation 05/06 Northern Europe & Russia
CELEBRITY Summit 10/06 Hawaii r/t
R.C.C.L. Rhapsody of the Seas 01/07 Western Caribbean
CELEBRITY Millennium 03/07 Caribbean (b2b)
CELEBRITY Millennium 03/07 Trans-Atlantic
CELEBRITY Century 05/07 Scotland/Ireland
CELEBRITY Summit 07/07 Alaska
NCL Pride of America 11/07 Hawaiian Islands
R.C.C.L. Voyager of the Seas 01/08 Western Caribbean
R.C.C.L. Radiance of the Seas 04/08 FLL- Panama Canal - SAN
R.C.C.L. Voyager of the Seas 11/08 Barcelona B2B
R.C.C.L. Voyager of the Seas 11/08 Trans-Atlantic
R.C.C.L. Voyager of the Seas 01/09 Western Caribbean
R.C.C.L Radiance of the Seas 05/09 San Diego/Alaska
CELEBRITY Constellation 9/09 New England/Canada
R.C.C.L. Voyager of the Seas 01/10 Western Gulf of Mexico
R.C.C.L. Voyager of the Seas 01/10 Western Caribbean
R.C.C.L. Voyager of the Seas 04/10 Trans-Atlantic B2B
R.C.C.L. Voyager of the Seas 05/10 Mediterranean
CELEBRITY Millennium 09/10 Pacific Coast Wine Cruise
R.C.C.L. Voyager of the Seas 01/11 Western Gulf of Mexico (b-2-b)
R.C.C.L. Voyager of the Seas 01/11 Western Caribbean
R.C.C.L. Navigator of the Seas 05/11 trans-Atlantic (b2b)
R.C.C.L. Navigator of the Seas 05/11 Eastern Med.
CARNIVAL Conquest 10/11 Caribbean
R.C.C.L. Mariner of the Seas 01/12 Western Gulf
of Mexico (b-2-b)
CARNIVAL Magic 10/12 Key West/Bahamas
R.C.C.L. Mariner of the Seas 01/13 Western Gulf
of Mexico (b-2-b)
CELEBRITY Millennium 03/13 S.E. Asia
R.C.C.L. Brilliance of the Seas 8/13 Western T/A
CELEBRITY Eclipse 01/14 Southern Caribbean

Up Next:
CELEBRITY Constellation 10/14 Black Sea
CELEBRITY Eclipse 01/15 Southern Caribbean
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  #5  
Old May 23rd, 2013, 12:28 AM
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maureencruiser maureencruiser is offline
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Quote:
Originally Posted by GaryfmCol View Post
If like in my case, I received a form letter saying in essence..."TOUGH".
(I complained when we were booted down a few pegs in the amount of credits to be able to be in the Diamond Lounge.)

Good luck Joanna.
OP is contacting them to compliment them, not complain.....
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  #6  
Old May 23rd, 2013, 12:45 AM
MR NW GUY MR NW GUY is offline
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Quote:
Originally Posted by jv_nyc View Post
Hi Guys - does anyone have RCCL Guest Relations Fax Number or Email Address? I'd love to send them a letter complimenting everyone on the VOS on our last sailing.

Best,
Joanna
What is "VOS"?
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  #7  
Old May 23rd, 2013, 03:19 AM
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Quote:
Originally Posted by MR NW GUY View Post
What is "VOS"?
It could be Voyager Of The Seas or Vision OTS - looking at OP's sig block I suggest the latter.
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  #8  
Old May 23rd, 2013, 07:15 AM
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We always send letters with compliments after returning home. It's an extra way to give credit to the wonderful people that make my vacation so special!
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Wrinkles will only go where the smiles have been - Jimmy Buffett, My Idol

11/07 Majesty of the Seas, 4/08 Grandeur of the Seas, 1/09 Majesty of the Seas, 9/09 Freedom of the Seas, 11/09 Majesty of the Seas, 4/10 Explorer of the Seas, 10/10 Serenade of the Seas. 11/10 Majesty of the Seas, 2/11 Majesty of the Seas, 11/11 Navigator of the Seas, 3/12 Liberty of the Seas, 11/12 Carnival Pride (never again) , 11/12 Adventure of the Seas (Back to Back), 3/13 Freedom of the Seas, 9/13 Brilliance of the Seas, 12/13 Independence of the Seas, 5/14 Explorer of the Seas
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  #9  
Old May 23rd, 2013, 09:05 AM
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Quote:
Originally Posted by jv_nyc View Post
Hi Guys - does anyone have RCCL Guest Relations Fax Number or Email Address? I'd love to send them a letter complimenting everyone on the VOS on our last sailing.

Best,
Joanna
You can send your email to agoldstein@rccl.com Mr. Goldstein really appreciates letters complimenting staff and crew. Sending an email will get his attention much quicker than snail mail.
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  #10  
Old May 23rd, 2013, 07:09 PM
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Originally Posted by cruisenfever View Post
You can send your email to agoldstein@rccl.com Mr. Goldstein really appreciates letters complimenting staff and crew. Sending an email will get his attention much quicker than snail mail.
Thanks! I just emailed him as well. Yes, it was on the Vision of the Seas, it really was the best RCCL cruise we've ever been on - the service is fantastic.
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Past Cruises
Oasis of the Seas - Royal Caribbean - 2014 - Eastern Caribbean / Explorer of the Seas - Royal Caribbean - 2013 - Caribbean (Review) / Vision of the Seas - Royal Caribbean - 2013 - Scandinavian and Russia (Review) / Navigator of the Seas - Royal Caribbean - 2013 - Caribbean / Seven Seas Mariner - Regent Seven Seas - 2012 - Honeymoon! - Mediterranean / Oasis of the Seas - Royal Caribbean - 2011 - Caribbean / Queen Mary 2 - Cunard - 2010 - Transatlantic / Solstice - Celebrity - 2010 - Caribbean / Explorer of the Seas - Royal Caribbean - 2009 - Bermuda / Adventurer of the Seas - Royal Caribbean - 2008 - Caribbean / Explorer - Gap Adventures - 2007 - Antarctica! / Elation - Carnival - 2002 - Mexico Rivera / Century - Celebrity - 2001 - Caribbean / Can't Remember - Carnival - 1998 - Alaska
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  #11  
Old May 23rd, 2013, 07:56 PM
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Quote:
Originally Posted by jv_nyc View Post
Thanks! I just emailed him as well. Yes, it was on the Vision of the Seas, it really was the best RCCL cruise we've ever been on - the service is fantastic.
You're welcome. We are leaving next Wednesday for a b2b beginning June 1, so we appreciate the first hand information.
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  #12  
Old May 23rd, 2013, 09:52 PM
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Quote:
Originally Posted by jv_nyc View Post
Thanks! I just emailed him as well. Yes, it was on the Vision of the Seas, it really was the best RCCL cruise we've ever been on - the service is fantastic.
I have to agree with that! The service and staff and officers on Vision were really incredible. One of the nicest we have been on.
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Last edited by Coralc; May 23rd, 2013 at 09:53 PM.
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  #13  
Old May 24th, 2013, 02:56 PM
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Just thought I would update everyone after I emailed Adam Goldstein - I received a response about 10 minutes later, saying something along the lines of "Thank you for the great letter and for sailing with us...", which I would have expected, and it doesn't matter to me if it was him or someone on his staff.

What I didn't expect was that the next morning (today), I received a "Thank You" email from Bojana, the Suite Coordinator/Guest Departure Officer, i.e. the Concierge for non-CL ships, and one of the individuals I praised in my email.

It meant a lot to me that RCCL shared the positive feedback with at least those that were mentioned in the note, and I was happy that she knew that her excellent service was known by the "higher ups."
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Past Cruises
Oasis of the Seas - Royal Caribbean - 2014 - Eastern Caribbean / Explorer of the Seas - Royal Caribbean - 2013 - Caribbean (Review) / Vision of the Seas - Royal Caribbean - 2013 - Scandinavian and Russia (Review) / Navigator of the Seas - Royal Caribbean - 2013 - Caribbean / Seven Seas Mariner - Regent Seven Seas - 2012 - Honeymoon! - Mediterranean / Oasis of the Seas - Royal Caribbean - 2011 - Caribbean / Queen Mary 2 - Cunard - 2010 - Transatlantic / Solstice - Celebrity - 2010 - Caribbean / Explorer of the Seas - Royal Caribbean - 2009 - Bermuda / Adventurer of the Seas - Royal Caribbean - 2008 - Caribbean / Explorer - Gap Adventures - 2007 - Antarctica! / Elation - Carnival - 2002 - Mexico Rivera / Century - Celebrity - 2001 - Caribbean / Can't Remember - Carnival - 1998 - Alaska
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  #14  
Old May 24th, 2013, 02:58 PM
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Quote:
Originally Posted by cruisenfever View Post
You're welcome. We are leaving next Wednesday for a b2b beginning June 1, so we appreciate the first hand information.
How exciting! If you're interested, below is the link to my review.

http://messages.cruisecritic.com/sho...php?p=38431150
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Past Cruises
Oasis of the Seas - Royal Caribbean - 2014 - Eastern Caribbean / Explorer of the Seas - Royal Caribbean - 2013 - Caribbean (Review) / Vision of the Seas - Royal Caribbean - 2013 - Scandinavian and Russia (Review) / Navigator of the Seas - Royal Caribbean - 2013 - Caribbean / Seven Seas Mariner - Regent Seven Seas - 2012 - Honeymoon! - Mediterranean / Oasis of the Seas - Royal Caribbean - 2011 - Caribbean / Queen Mary 2 - Cunard - 2010 - Transatlantic / Solstice - Celebrity - 2010 - Caribbean / Explorer of the Seas - Royal Caribbean - 2009 - Bermuda / Adventurer of the Seas - Royal Caribbean - 2008 - Caribbean / Explorer - Gap Adventures - 2007 - Antarctica! / Elation - Carnival - 2002 - Mexico Rivera / Century - Celebrity - 2001 - Caribbean / Can't Remember - Carnival - 1998 - Alaska
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  #15  
Old May 24th, 2013, 03:00 PM
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Quote:
Originally Posted by jv_nyc View Post
Just thought I would update everyone after I emailed Adam Goldstein - I received a response about 10 minutes later, saying something along the lines of "Thank you for the great letter and for sailing with us...", which I would have expected, and it doesn't matter to me if it was him or someone on his staff.

What I didn't expect was that the next morning (today), I received a "Thank You" email from Bojana, the Suite Coordinator/Guest Departure Officer, i.e. the Concierge for non-CL ships, and one of the individuals I praised in my email.

It meant a lot to me that RCCL shared the positive feedback with at least those that were mentioned in the note, and I was happy that she knew that her excellent service was known by the "higher ups."
Sending an email like you did, whether it be positive or negative, will have a faster impact on the staff and crew than writing it on your comment card.
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Last edited by cruisenfever; May 24th, 2013 at 03:00 PM.
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  #16  
Old May 24th, 2013, 03:02 PM
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Quote:
Originally Posted by jv_nyc View Post
How exciting! If you're interested, below is the link to my review.

http://messages.cruisecritic.com/sho...php?p=38431150
Thanks so much for the link.
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  #17  
Old May 24th, 2013, 04:30 PM
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Guest relations :
https://secure.royalcaribbean.com/cu...o?ref=postcmnt
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Joe & Pat
Sunny South Florida, a short drive to the pier.

Nordic Empress
Monarch of the Seas
Majesty of the Seas
Freedom of the Seas
Liberty of the Seas
Oasis of the Seas (Maiden Voyage), Eastern
Oasis of the Seas, Western
Allure of the Seas (Maiden Voyage),Eastern

Navigator of the Seas
Independence of the Seas
Celebrity Century

On deck:
Celebrity Equinox
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  #18  
Old May 24th, 2013, 04:37 PM
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Originally Posted by oneputt18 View Post
Sending an email to the link I provided will get results quicker than using the link you have provided.
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