The tendering process was a nightmare to say the least. 1st offense was having everyone stand on queue for a tender ticket. People lined up 1/2 hour before the designated time and then proceeded to pick-up 20 tickets (I assume for there buddies) at a time.
The excursions booked through the cruise line had priority, as it should be since they are paying top dollar, along with Elite class & those in suites. By the time they started calling for the "ticketed tender #'s" they had an angry bunch of people who had again waited for hours (no exaggeration) and were going to miss their excursions.
Part of the problem lies with Juneau only having room for 2 tenders at a time.
At the Captains Club party we learned that if they had room at the tender dock to accommodate more tenders it would make a difference and the late arrival in port added to the difficulties.
I wouldn't be surprised if Juneau does something quickly to alleviate the problems encountered during this past weeks cruise by allowing Solstice to drop anchor earlier and get clearence faster as I am sure the local businesses lost money.
As we offered suggestions on how better to make it work the Officers said they have looked at it every-which-way & heard it all. If we could come up with a better suggestion they hadn't already thought of they would love to hear it.
My husband had the the best suggestion they actually hadn't thought of: ZIPLINE straight into the pier!!! That got a hearty chuckle from them.
So, the point to my story is to really think about your options for Juneau. Do you want to spend vacation time waiting in lines? Possibly miss a pre-booked excursion? Maybe just wait and get the later tenders once all the craziness has subsided? It was much easier by 4 pm. Your choice. Good Luck.