Posted June 25th, 2013, 11:28 AM
We are on the Budapest to Amsterdam itinerary which embarked June 19. The ship was up river of the, still inoperable, Altenworth lock docked in Durnstein. We had done our own pre cruise beginning June 15 staying at the Kempinski. We were following the flooding situation via AMA's website, Cruise Critic and other sites. We received word June 18 that AMA would put us in the hotel Mercure Buda for two nights, start the itinerary on the 19 with city tours then bus us to the ship with a tour of Bratislava along the way. Since we had already toured Budapest I emailed Mark Peters at AMA who had sent us the email regarding the change and asked if AMA would consider transferring us directly to the ship skipping Budapest and Bratislava. Due to the time difference, I did not get a response prior to transferring to the Mercure. The Mercure was not at all to our liking, especially after the Kempinski, but was apparently the best AMA could pull off given the short notice and all cruise ships stuck in Budapest. We let the cruise manager, Nickola, know of our request to corporate and gave him a copy of the email. Just prior to dinner, he let us know that he had received permission to transfer my wife and I the next morning. He did "warn" us that we would be the only passengers but the crew would ensure our comfort, just no tours etc.. We had no problem with that! After dinner Nickola made an announcement that any who wanted to do the same could let him know and he would arrange a bus. 40 of the 164 passengers elected to go. As a result, we got to spend 2 extra days in the beautiful Wachau region. The others joined us the evening of the 23rd and after a bus ride to Vienna and back on the 24th, the ship continued on with the original itinerary. We are currently docked in Regensberg. AMA has indicated that some sort of restitution will be forthcoming to each passenger depending upon how much their trip ended up being affected.
So far, we are very satisfied with AMA's efforts at service recovery.