Here is a sampling of comments we received:
“Due to the flooding, the Viking staff, especially Lucia the program director, did an excellent job of making the best of the situation”
“Viking staff did their best to accommodate us during the flooding along the way. Viking staff kept us well informed at all times”
“During the flood, the program director exceeded expectations”
Viking staff did a super job meeting our needs in the flooded areas, they kept us informed and busy!”
“The one memory that will be upmost in my mind is the Danube flooding, the other is Lucia, our program director, and what a wonderful job she did of looking after the entire cruise. Was a fun and exciting tour, Viking is a great line”
“In light of the modified itinerary due to the flooding and the increased bussing, Viking did a wonderful job to provide a most memorable trip.
“Viking bent over backwards to accommodate, great food, and exceptional staff. Circumstances of this tour regarding the flooding changed schedules but this was a wonderful way to see these parts of Europe”
“Viking surpassed our expectations under the circumstances of the flooding. We are happy we did not cancel, we had a wonderful trip”
“We can’t say enough about our Viking crew, they went “overboard” to make up for the flooding crisis, especially Lucia. Talk about grace under pressure! We basically saw most of what we were supposed to see.”
“Great experience – spoiled for any other type of cruising!”
We even received a call last week from one of the passengers who asked us to book her on a cruise during flood season next year as she had such a great time on her “disrupted” cruise this year.
Our close relationship with Viking River Cruises allowed us to be in frequent contact with our passengers before, during and after the cruise to ensure they were kept as up-to-date as possible and were still able to enjoy the cruise during this difficult time.
Based on our experience with Viking’s handling of the crisis, we won’t hesitate to recommend them to all our clients.