Posted July 11th, 2013, 02:21 PM
For those who attack the Viking ceo for specifically targeting an English only market, you need to attack Uniworld as well.
I remember clearly back in 2004 when I booked my first river cruise with Uniworld that they made a point in their brochures and on their website of being "English only", with all tours being conducted in English and the language onboard being English. I remember my TA touting this as she sold me on why I should travel with Uniworld.
Avoid multiple languages, have a tailored product for English speakers, travel with people of a similar culture and similar norms, book Uniworld.
In this regard Uniworld is no different than Viking.
I'm curious how "diverse" Tauck and AMA passengers are?
You present a great example of what I was referring to - targeted demographics without, IMHO, the derrogatory references to specific exclusionary ethnic groups. I don't feel the need to "attack" any business for knowing who their clients are. Mr. Hagen on the other hand, as the head of his company, sets a poor example of how to accomplish this.
It is helpful to know the type of passengers onboard, any good TA will do their homework and let their clients know so they can make in informed decision. Personally, we like being immersed in a cultural mix when we travel internationally, feeling it enriches our experiences. That being said, it would be important to us to know that English tours are available on a river cruise. I imagine there is a large population of travellers that find a level of comfort in being surrounded by those of their own culture.
Diversity of passengers is influenced by so many factors, including the home base of the line, the types of passengers that river cruising appeals to in general, income, etc. I'm guessing the mix may be similar on other lines due to those reasons.
I notice a bit of an accent. Perhaps his being raised in a different culture would explain his choice of words when he explained the demographic Viking wants to appeal to. Even if he did intend to make a racist statement - should we boycott a cruise line because of one man's misguided remarks? There are many others working for Viking that should not lose out because of what the CEO said.
Destination Focused - Value Cruising - fits us. Thank you for posting this link.
Point well-taken. The nice part is that there are many lines to choose from We make personal choices due to our beliefs and priorities. Some choose to do business with companies based on their financial, environmental, ethical, and religious policies, etc. Genrally, the CEO is considered the voice of those companies. I'm sure the employees of Viking will not be negatively impacted by the few of us here on CC that have decided to bring our business elsewhere.
Celebrity Silhouette - TA
Royal Caribbean Serenade of the Seas - Arctic Circle
Disney Fantasy - Souhern Caribbean
AMAPrima - Danube, Prague to Budapest
Royal Caribbean Jewel of the Seas - Southern Carib.
Carnival Imagination - Western Carib.
Carnival Valor - Southern Carib.
Norwegian Sun - Baltics, Copenhagen, St Petersburg
Royal Caribbean Brilliance - Mediterranean, Spain Italy
Celebrity Millenium - Alaska
Royal Caribbean - Voyager of the Seas, Western Carib.
Royal Caribbean Nordic Prince - Bermuda