On the day of his cardiac event, we never went back to the ship. Someone packed our stuff and brought our luggage to the hospital, and we were told by someone on the ship -- I believe it was someone on the emergency care team? -- that the three Ulu knives we had checked and the clothes that were in the laundry would be mailed to us later, and not to worry about it. Because we had other things on our mind and because we were promised that they would mail stuff, we didn't worry about it. However, Friday my mother received one cheap, Chinese made Ulu knife with bowl in the mail, and that was it. (Two of ours were nice, Alaska-made knives, and one was a cheap Chinese knock-off without a bowl.)
I just finished talking to someone in lost and found on the phone (1-800-256-6649), and they said that any Ulu knives not claimed at the end of the ship voyage were discarded after two weeks. Someone also told my mother in a separate call that clothes were not mailed because it's unhygienic. (This was $300 at least worth of me and my husband's clothes.) I tried to explain that we had contacted the ship the day my father was first hospitalized and what was promised to us, but it sounds like it is a lost cause. The person in lost & found is supposed to contact the ship and call me back, but it's been a month since the cruise and I don't think she will have good news. My mother was also told that we would not be reimbursed for any of these things.
We had travel insurance through Celebrity if that matters, although that's a whole other can of worms that I don't want to get into right now.
Is there any other avenue I can pursue? Is there any other customer care number or something I can do? I am really upset that it sounds like they discarded the Ulu knives we specifically bought with my father before he died.