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  #1  
Old August 9th, 2013, 07:24 PM
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carla748 carla748 is offline
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Default August 9th celebrity millenium. Engine problems!

My girlfriend who just boarded the ship posted on Facebook that a announcement was just made on the Ship they were not leaving the Seward Port until Tuesday due to engine damage and then the ship is going straight to Vancouver for major work to be done?

Looks like this cruise is cancelled? Has anyone heard any news?
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Last edited by carla748; August 9th, 2013 at 07:40 PM.
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  #2  
Old August 9th, 2013, 07:35 PM
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Quote:
Originally Posted by carla748 View Post
My girlfriend who just boareded the ship posted on Facebook that a announcement was just made on the Ship they were not leaving the Seward Port until Tuesday due to engine damage and then the ship is going straight to Vancouver for major work to be done?

Looks like this cruise is cancelled? Has anyone heard any news?
Hi Carla,

I've just heard about this moments ago... getting details now.
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  #3  
Old August 9th, 2013, 07:55 PM
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Hi Everyone,

The sailing is not cancelled, and guests are not required to leave the ship, unless they choose to return home.

Millennium will be staying in Seward for about 4 days (approx. 2 days for the parts to arrive from France, and 2 days for repairs), until repairs can be made. When the repairs are completed, the plan is for the ship to return directly to Vancouver.

I realize those onboard are disappointed, but Im hearing compensation is quite generous.
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  #4  
Old August 9th, 2013, 08:10 PM
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Here's a webcam photo : http://www.majormarine.com/webcam/

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  #5  
Old August 9th, 2013, 08:21 PM
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I have clients on this ship. They are being offered 100% refund and up to 50% FCC.

I also have a colleague who has a group of 22 on board.
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  #6  
Old August 9th, 2013, 08:28 PM
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That is very generous. I would be content. Just being on a ship makes me happy.
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  #7  
Old August 9th, 2013, 08:46 PM
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Hi Flagger,

So nice to see you. Haven't seen your name in a while. Welcome Back.

I'm hearing there are 2 options being offered to Guests. The first option, is to remain onboard and sail to Vancouver, which most folks will likely opt for, due to extremely limited hotel and air availability. If they choose this option, compensation is more generous than what you've posted. I believe the 50% FCC, is for option 2... if you choose to leave the ship.

I do not have all the details, but it seems Celebrity has once again, gone above and beyond, to take care of their Guests. If I receive additional details, I will post on this thread.
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  #8  
Old August 9th, 2013, 08:54 PM
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Default thanx

Thanks for the info Andy. Don't know why we care (since we aren't on the ship), but we appreciate the update. Go Celebrity!
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  #9  
Old August 9th, 2013, 08:55 PM
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Default Or do you prefer your first name?

Host??
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  #10  
Old August 9th, 2013, 08:56 PM
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My colleague who just received her letter says 100% refund and 100% FCC if they stay on ship. 100% refund and 50% FCC if they leave ship.

Hotels in ANC are extremely limited and passengers are comfortable with all services and TOILETS in working order.

Have booked clients on tours Saturday and Sunday which are filling up fast. They booked themselves fishing on Monday afternoon for 1/2 Day salmon with The Fish House. They will do SeaLife Center in the AM.

They booked most tours through Celebrity but did Captain Larry (Orca Enterprises) in Juneau and they are aware of Millie's issues and will be issuing full refunds.
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  #11  
Old August 9th, 2013, 09:27 PM
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While disappointing to say the least, there are many sightseeing options available when one is based in Seward. The Kenai Fjords cruises out of Seward offer many sightseeing opportunities. Even Seward itself has some attractions that are worth visiting.

Make lemonade out of lemons, is my advice!
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  #12  
Old August 9th, 2013, 10:57 PM
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Wow, 100% refund and 100% future cruise credit if they stay on the ship? What's not to like about that? All kinds of fabulous opportunities for tours from Seward. Then, if they've never done an Alaska cruise before and want to see the missed ports, they can just book next year for free.
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  #13  
Old August 9th, 2013, 11:01 PM
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Hi all,

On August 8, Celebrity Millennium experienced an electrical problem with one of two propulsion motors, resulting in a delayed arrival in Seward, Alaska today. The intricate repairs required to restore power to the motor will take several days. As a result, the ship, which was scheduled to begin another 7-night cruise today/August 9 from Seward to Vancouver, British Columbia, must remain in port in Seward until Tuesday, August 13, when we estimate that we will be able to then depart directly for Vancouver, with a scheduled arrival time of 7 am on August 16. We are offering guests boarding Celebrity Millennium today a variety of options for compensation and/or assistance with alternate travel arrangements. One option is for guests to stay onboard during the repair and enjoy all the onboard experiences they have come to expect from a Celebrity Cruises vacation. For those guests that wish to do so, our staff will do everything they can to make the time onboard as pleasurable as possible.

Updates and additional information for travel agents or others with contacts sailing on the August 9 cruise can call 1.888.829.4050. Those calling from outside the U.S. can call 1.305.539.6000 ext. 48155.
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  #14  
Old August 9th, 2013, 11:14 PM
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Quote:
Originally Posted by Celebrity Cruises View Post
Hi all,

On August 8, Celebrity Millennium experienced an electrical problem with one of two propulsion motors, resulting in a delayed arrival in Seward, Alaska today....
Thank you for keeping us up to date with the information.

BILL
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  #15  
Old August 10th, 2013, 03:25 AM
Erica@cruisecritic Erica@cruisecritic is offline
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Just posted a news item http://www.cruisecritic.com/news/news.cfm?ID=5481 with information from the boards (thanks, everyone!) and the only news story I can find so far: http://sewardcitynews.com/2013/08/cr...-till-tuesday/

We've reached out to Celebrity for more info (if any) -- you can check the news item for updates tomorrow.
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  #16  
Old August 10th, 2013, 10:05 AM
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Out of interest, I'd love to find out what the bar tabs will be for the passengers. And how that compares to the cost for the refunds/FCC.

We're on the next sailing from Vancouver, headed back up north. Sounds like things are well under control though, and have been handled well by X.

Mark
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  #17  
Old August 10th, 2013, 10:17 AM
Phxazzcruisers Phxazzcruisers is online now
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Their more than generous policy is what made us so loyal to the brand on out cruise in Villa France on Millennium when she had issues. We really believe Celebrity goes above and beyond in these instances. We also got a 100% refund a 100% credit to a future cruise and a great vacation to boot.
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  #18  
Old August 10th, 2013, 10:29 AM
coldweathergirl coldweathergirl is offline
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Default I wonder about the debarking passengers

The article says they arrived about 4 hours late into port. I wonder if Celebrity has offered any compensation to the passengers that were debarking since some of them may have missed tours or connections.

I think Celebrity did great with what they offered to passengers on this current sailing. That's how you build loyalty.
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  #19  
Old August 10th, 2013, 11:07 AM
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My heart goes out to the current passengers on the Millie. Having done this cruise in June, I can imagine how heartbroken some of them may be no matter the generous compensation from Celebrity. Hopefully, they'll take advantage of all that Seward has to offer and then enjoy the journey to Vancouver.
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  #20  
Old August 10th, 2013, 11:16 AM
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Default August 16 date?

We are set to sail on Friday Aug 16, 2013. I just called Celebrity and they said the ship would be ready to go. I didn't expect otherwise but we should know more by Tuesday. We are set to fly out on Wednesday for a couple of days in Vancouver.
I hope they get it back in time for our cruise.
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