August 9th celebrity millenium. Engine problems!

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#1
San Diego, California
593 Posts
Joined Jun 2004
My girlfriend who just boarded the ship posted on Facebook that a announcement was just made on the Ship they were not leaving the Seward Port until Tuesday due to engine damage and then the ship is going straight to Vancouver for major work to be done?

Looks like this cruise is cancelled? Has anyone heard any news?
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#2
Boca Raton, FL
18,701 Posts
Joined Mar 2002
Originally posted by carla748
My girlfriend who just boareded the ship posted on Facebook that a announcement was just made on the Ship they were not leaving the Seward Port until Tuesday due to engine damage and then the ship is going straight to Vancouver for major work to be done?

Looks like this cruise is cancelled? Has anyone heard any news?
Hi Carla,

I've just heard about this moments ago... getting details now.
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#3
Boca Raton, FL
18,701 Posts
Joined Mar 2002
Hi Everyone,

The sailing is not cancelled, and guests are not required to leave the ship, unless they choose to return home.

Millennium will be staying in Seward for about 4 days (approx. 2 days for the parts to arrive from France, and 2 days for repairs), until repairs can be made. When the repairs are completed, the plan is for the ship to return directly to Vancouver.

I realize those onboard are disappointed, but Im hearing compensation is quite generous.
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#5
3,768 Posts
Joined Jul 2003
I have clients on this ship. They are being offered 100% refund and up to 50% FCC.

I also have a colleague who has a group of 22 on board.
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Chuck
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#7
Boca Raton, FL
18,701 Posts
Joined Mar 2002
Hi Flagger,

So nice to see you. Haven't seen your name in a while. Welcome Back.

I'm hearing there are 2 options being offered to Guests. The first option, is to remain onboard and sail to Vancouver, which most folks will likely opt for, due to extremely limited hotel and air availability. If they choose this option, compensation is more generous than what you've posted. I believe the 50% FCC, is for option 2... if you choose to leave the ship.

I do not have all the details, but it seems Celebrity has once again, gone above and beyond, to take care of their Guests. If I receive additional details, I will post on this thread.
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#8
Land of Bad Comedy
2,751 Posts
Joined Aug 2012
Thanks for the info Andy. Don't know why we care (since we aren't on the ship), but we appreciate the update. Go Celebrity!
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#10
3,768 Posts
Joined Jul 2003
My colleague who just received her letter says 100% refund and 100% FCC if they stay on ship. 100% refund and 50% FCC if they leave ship.

Hotels in ANC are extremely limited and passengers are comfortable with all services and TOILETS in working order.

Have booked clients on tours Saturday and Sunday which are filling up fast. They booked themselves fishing on Monday afternoon for 1/2 Day salmon with The Fish House. They will do SeaLife Center in the AM.

They booked most tours through Celebrity but did Captain Larry (Orca Enterprises) in Juneau and they are aware of Millie's issues and will be issuing full refunds.
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Chuck
*********************************************

Jewel of the Seas 12-14 * Uniword 7-14 * Oasis of the Seas 3-14 * Norwegian Breakaway 11-13 * Pride of America 12-12 * Allure of the Seas 10-12 * Amacerto 10-12 * Disney Dream 2-12 * Eurodam 11-11 * Carnival Dream 9-11 (Western Caribbean) * Eurodam 2-11 (Eastern Caribbean) * Celebrity Millennium 7-10 (Alaska SB) * Norwegian Epic 7-10 (2-day pre-inaugural) * Crown Princess 2-10 (Western Caribbean) * Oasis of the Seas 11-09 (2-day pre-inaugural) * Radiance of the Seas 11-09 (Mexican Riviera) * Celebrity Century 10-09 (Western Mediterranean) * Freedom of the Seas 9-09 (Eastern Caribbean) * Liberty of the Seas 12-08 (Western Caribbean) * Celebrity Solstice 11-08 (2 day pre-inaugural) *Jewel of the Seas (NE/Canada) 9-08 * Disney Magic (Eastern Caribbean) 12-07 *Freedom of the Seas (Western Caribbean 13th Anniversary) 01-07 * Celebrity Infinity (Eastern Caribbean 12th Anniversary) 01-06 * Rhapsody of the Seas (Western Caribbean 11th anniversary) 01-05 * Celebrity Infinity (Inside Passage-Alaska) 09-04
#11
Centerville, Ohio, USA
7,568 Posts
Joined Apr 2002
While disappointing to say the least, there are many sightseeing options available when one is based in Seward. The Kenai Fjords cruises out of Seward offer many sightseeing opportunities. Even Seward itself has some attractions that are worth visiting.

Make lemonade out of lemons, is my advice!
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51 cruises: 30 Holland America, 4 Princess, 4 Carnival, 3 Pacific Far East Line, 2 Cunard, 2 Royal Viking Line, 1 each: Celebrity Cruises, NCL, Royal Caribbean, Sitmar, American Hawaii, Home Lines
#12
Cape Coral, FL
10,514 Posts
Joined Jul 2007
Wow, 100% refund and 100% future cruise credit if they stay on the ship? What's not to like about that? All kinds of fabulous opportunities for tours from Seward. Then, if they've never done an Alaska cruise before and want to see the missed ports, they can just book next year for free.
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Linda




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#13
Miami
1,073 Posts
Joined Aug 2011
Hi all,

On August 8, Celebrity Millennium experienced an electrical problem with one of two propulsion motors, resulting in a delayed arrival in Seward, Alaska today. The intricate repairs required to restore power to the motor will take several days. As a result, the ship, which was scheduled to begin another 7-night cruise today/August 9 from Seward to Vancouver, British Columbia, must remain in port in Seward until Tuesday, August 13, when we estimate that we will be able to then depart directly for Vancouver, with a scheduled arrival time of 7 am on August 16. We are offering guests boarding Celebrity Millennium today a variety of options for compensation and/or assistance with alternate travel arrangements. One option is for guests to stay onboard during the repair and enjoy all the onboard experiences they have come to expect from a Celebrity Cruises vacation. For those guests that wish to do so, our staff will do everything they can to make the time onboard as pleasurable as possible.

Updates and additional information for travel agents or others with contacts sailing on the August 9 cruise can call 1.888.829.4050. Those calling from outside the U.S. can call 1.305.539.6000 ext. 48155.
#14
Just North of Milwaukee, WI
12,146 Posts
Joined Dec 2006
Originally posted by Celebrity Cruises
Hi all,

On August 8, Celebrity Millennium experienced an electrical problem with one of two propulsion motors, resulting in a delayed arrival in Seward, Alaska today....
Thank you for keeping us up to date with the information.

BILL
#15
583 Posts
Joined Jan 2008
Just posted a news item http://www.cruisecritic.com/news/news.cfm?ID=5481 with information from the boards (thanks, everyone!) and the only news story I can find so far: http://sewardcitynews.com/2013/08/cr...-till-tuesday/

We've reached out to Celebrity for more info (if any) -- you can check the news item for updates tomorrow.
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Erica Silverstein
Senior Editor, Features
Cruise Critic
#16
Victoria, BC, Canada
92 Posts
Joined Jul 2013
Out of interest, I'd love to find out what the bar tabs will be for the passengers. And how that compares to the cost for the refunds/FCC.

We're on the next sailing from Vancouver, headed back up north. Sounds like things are well under control though, and have been handled well by X.

Mark
#17
Phoenix, Arizona
4,154 Posts
Joined Dec 2008
Their more than generous policy is what made us so loyal to the brand on out cruise in Villa France on Millennium when she had issues. We really believe Celebrity goes above and beyond in these instances. We also got a 100% refund a 100% credit to a future cruise and a great vacation to boot.
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#18
Northern Ontario, Canada
1,420 Posts
Joined Jul 2009
The article says they arrived about 4 hours late into port. I wonder if Celebrity has offered any compensation to the passengers that were debarking since some of them may have missed tours or connections.

I think Celebrity did great with what they offered to passengers on this current sailing. That's how you build loyalty.
#19
Georgia
2,721 Posts
Joined Feb 2005
My heart goes out to the current passengers on the Millie. Having done this cruise in June, I can imagine how heartbroken some of them may be no matter the generous compensation from Celebrity. Hopefully, they'll take advantage of all that Seward has to offer and then enjoy the journey to Vancouver.
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#20
7 Posts
Joined Aug 2013
We are set to sail on Friday Aug 16, 2013. I just called Celebrity and they said the ship would be ready to go. I didn't expect otherwise but we should know more by Tuesday. We are set to fly out on Wednesday for a couple of days in Vancouver.
I hope they get it back in time for our cruise.