What I'm really asking is what I should do when my travel agent does not live up to her word. She promised to match a larger agency's obc but really only gave me half of what was agreed upon so not only did I lose money but a more honorable agency lost business.
I contacted her while on the cruise about this issue and received no answer from her. That was almost a month ago. Since then, she has not responded to any of my emails or phone messages. I lost close to $500 by booking through her and not only would I like to get my money back, but would also like to warn others before she "scams" them as well. Not to mention she might still have my credit card number on file and I worry about this as well.
The $500 she owes me may be lost for good but I would like to warn others. This particular travel agent is frequently on these boards but does not advertise here. I'm guessing the Better Business Bureau is my only option but as I know she takes advantage of discounted travel agent cruise fares, would like to alert her preferred cruise lines that she is involved in dishonest sales practices.
Please let me know how and to whom I should report her. Her website shows she is a member of CLIA so I guess I should start there?
Any input is very much appreciated.