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  #1  
Old October 18th, 2013, 10:24 AM
S&B S&B is offline
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Default Avalon, Viking and Vantage booking policies

Vantage has a policy that they over book their river cruises and in the end someone has to be cancelled if no one has previously cancelled on their own. The Christmas river cruise we are on with Vantage is over booked by two cabins. As of yet we do not have a cabin number.

Vantage told me this morning that this is perfectly legal to overbook. Does Viking and Avalon have the same booking policies? We chose Vantage because of their itinerary. It is obviously too late to choose another cruise company but I would like to know for any future river cruises we take. We took an Egypt trip with Vantage and were very happy.

Thanks for any information for future cruises. I have the feeling I am going to be returning my winter clothing I purchased!
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  #2  
Old October 18th, 2013, 10:36 AM
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Every time we've booked a cruise on VRC they gave us a room number. Is the Vantage overbooking policy included in their terms and conditions?
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  #3  
Old October 18th, 2013, 10:43 AM
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Yes, it is in the Vantage policy handbook but I never read the fine print until someone on Facebook talked about being cancelled 8 days before departure and they had a cabin number.
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  #4  
Old October 18th, 2013, 11:26 AM
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http://www.vantagetravel.com/StaticP...nt_Vantage.pdf

About half way down pg 3, right column is the info on overbooking.
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  #5  
Old October 18th, 2013, 12:05 PM
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Wow wondering about airline reservations booked and paid for.... Who got stuck with that??
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Old October 18th, 2013, 01:05 PM
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While this has never happened to me personally, I did meet someone on our first Vantage cruise who had been cancelled due to over-selling and rebooked on our cruise. Unfortunately they could not get their original cabin category and had to settle for a cheaper cabin. I am surprised that Vantage hasn't offered you an alternative date. As for airfare, that's a good question...I would imagine that if Vantage booked air they will rebook at no charge but if you booked on your own you could be in trouble depending on the airline. Closest I ever came to being victim of over-booking was Vantage Costa Rica when they called and told me ship was over-booked and would I change dates. Since I was traveling with 4 other people from west coast, they left us alone and apparently changed someone else. I would imagine they all do it...so they can avoid last minute empty cabins., but it stinks.
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Egypt and Jordan, Vantage, 2009
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Costa Rica, Star Flyer,Vantage, 2011
Russia and Ukraine, Vantage, 2012
Panama Canal, Celebrity Infinity, 2013
Columbia and Snake Rivers, American Cruise, 2013
Gateway to the Black Sea, Vantage, 2014

Other:
England
Italy
France
Monaco
Greece
Turkey
Iceland

Not yet Sailed:
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Switzerland Rhine & Mozelle, Vantage, August 2015
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  #7  
Old October 18th, 2013, 02:07 PM
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After having read through the T & C for Vantage, there are a few benefits for paying in full early. Your initial deposit does not lock in your price for the trip until full payment is rec'd and may subject you to additional fare increases.
It also says that by using smart pay you can take advantage of discounts starting at 10% of total trip price depending how far in advance you pay in full as well as a price lock.
These may be a benefit to some people.

As for overbooking - I read through VRC T&C and it states that a $500 p/p deposit secures a confirmed reservation and that final payment is due no later than 90 days prior to sailing. Special promotions may have different payment terms.
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  #8  
Old October 18th, 2013, 03:14 PM
franski franski is offline
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Quote:
Originally Posted by S&B View Post
Vantage told me this morning that this is perfectly legal to overbook. Does Viking and Avalon have the same booking policies?
Sounds a lot like the airlines... As long as they let you know it is a possibility, then they can get away with it. I don't know of any other company that does this.

Quote:
Originally Posted by S&B View Post
We chose Vantage because of their itinerary. It is obviously too late to choose another cruise company but I would like to know for any future river cruises we take.
I don't know that it is too late to book with another company. Lots of companies now pushing great sales on Christmas Market cruises. Might be worth a look.

Of course, air fare might be a different issue....

Fran
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  #9  
Old October 18th, 2013, 05:32 PM
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Quote:
Originally Posted by jacksonnh View Post
After having read through the T & C for Vantage, there are a few benefits for paying in full early. Your initial deposit does not lock in your price for the trip until full payment is rec'd and may subject you to additional fare increases.
It also says that by using smart pay you can take advantage of discounts starting at 10% of total trip price depending how far in advance you pay in full as well as a price lock.
These may be a benefit to some people.

As for overbooking - I read through VRC T&C and it states that a $500 p/p deposit secures a confirmed reservation and that final payment is due no later than 90 days prior to sailing. Special promotions may have different payment terms.
I have read that too but I must confess, I have never paid anything other than my $500 deposit (that's per person btw) and I've never had the price go up. In fact, on one trip the air fare actually went down (this was several years ago) and Vantage called to tell me they were crediting me with the difference! To be honest, I have done cruises with Vantage and Celebrity and land tours with Trafalgar and I have never been told I HAD to pay more than 90 days in advance although all of them give you the opportunity to pay in full a year ahead and save money. It wasn't until this thread that I came found out other companies require payment in full a year ahead of time. I prefer it to be my choice.
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Castles on Rhine, Vantage, 2008
Egypt and Jordan, Vantage, 2009
Holland and Belgium, Vantage, 2010
Alaska, Holland America, 2011
Costa Rica, Star Flyer,Vantage, 2011
Russia and Ukraine, Vantage, 2012
Panama Canal, Celebrity Infinity, 2013
Columbia and Snake Rivers, American Cruise, 2013
Gateway to the Black Sea, Vantage, 2014

Other:
England
Italy
France
Monaco
Greece
Turkey
Iceland

Not yet Sailed:
Trans Canada Rail Odyssey ,Vantage, June 2015
Switzerland Rhine & Mozelle, Vantage, August 2015
Elbe: Berlin to Prague

Bucket List:
China and Yangtze River Cruise
Australia and New Zealand
South Africa, Odyssey
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  #10  
Old October 18th, 2013, 08:36 PM
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id est id est is offline
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Quote:
Originally Posted by Hydrokitty View Post
While this has never happened to me personally, I did meet someone on our first Vantage cruise who had been cancelled due to over-selling and rebooked on our cruise. Unfortunately they could not get their original cabin category and had to settle for a cheaper cabin. I am surprised that Vantage hasn't offered you an alternative date. As for airfare, that's a good question...I would imagine that if Vantage booked air they will rebook at no charge but if you booked on your own you could be in trouble depending on the airline. Closest I ever came to being victim of over-booking was Vantage Costa Rica when they called and told me ship was over-booked and would I change dates. Since I was traveling with 4 other people from west coast, they left us alone and apparently changed someone else. I would imagine they all do it...so they can avoid last minute empty cabins., but it stinks.
Vantage cancellation policy stinks as well:
Cancellation Fee:
121 days + prior to departure: $300 per person
120-91 days prior to departure: $500 per person
90-61 days prior to departure: 40% of selling price per person
60-31 days prior to departure: 65% of selling price per person
30-0 days prior to departure: 100% of selling price per person*

(including no shows)
Minimum $600 are lost anyway.
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2011 -- Viking Sun 'Rhine Getaway'
2012 -- Viking Primadonna 'Passage to Eastern Europe'
2013 -- Viking Odin 'Tulips & Windmills'
2013 -- Viking Lomonosov 'Footsteps of the Cossacks'
2013 -- Viking Spirit 'Paris & the Heart of Normandy'
2014 -- Viking Schumann 'Elegant Elbe'
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Last edited by id est; October 18th, 2013 at 08:37 PM.
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  #11  
Old October 18th, 2013, 10:02 PM
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Quote:
Originally Posted by id est View Post
Vantage cancellation policy stinks as well:
Cancellation Fee:
121 days + prior to departure: $300 per person
120-91 days prior to departure: $500 per person
90-61 days prior to departure: 40% of selling price per person
60-31 days prior to departure: 65% of selling price per person
30-0 days prior to departure: 100% of selling price per person*

(including no shows)
Minimum $600 are lost anyway.
Isn't that if you don't have trip insurance? I've never had to cancel a Vantage trip but my cousin had to cancel her trip with us on Vantage to Russia at the last minute (like 1 week before departure) but she had trip insurance through them and got all of her money back less the trip insurance premium. Only time I ever personally had to cancel was a different company and was two months pre-departure but since I was rebooking they didn't charge me anything. Are Vantage cancellation fees higher than everyone else or are they competitive?
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Sailed:
Greek Islands and Turkey, Louis Cruises, 2006
Castles on Rhine, Vantage, 2008
Egypt and Jordan, Vantage, 2009
Holland and Belgium, Vantage, 2010
Alaska, Holland America, 2011
Costa Rica, Star Flyer,Vantage, 2011
Russia and Ukraine, Vantage, 2012
Panama Canal, Celebrity Infinity, 2013
Columbia and Snake Rivers, American Cruise, 2013
Gateway to the Black Sea, Vantage, 2014

Other:
England
Italy
France
Monaco
Greece
Turkey
Iceland

Not yet Sailed:
Trans Canada Rail Odyssey ,Vantage, June 2015
Switzerland Rhine & Mozelle, Vantage, August 2015
Elbe: Berlin to Prague

Bucket List:
China and Yangtze River Cruise
Australia and New Zealand
South Africa, Odyssey
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  #12  
Old October 18th, 2013, 10:45 PM
pbnjrockette pbnjrockette is offline
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Vantage is not alone in "overbooking". You need to check the "Terms & Conditions" of any booking company to find their definition.

Here is what Grand Circle states:


Grand Circle’s website, www.gct.com, now carries the following disclaimer under the heading “General Terms and Conditions: “GCC, like most tour operators overbooks its vacations. we do this because historically, few people cancel their trips when they book with us. Overbooking is done in the best interest of our customers and Grand Circle Corporation. With the revenue produced by filling spots on our trips that would otherwise go empty, we maintain exceptional value on our trips. This allows us to accept more reservations than decline them when customers call to make a booking. This does not necessarily mean that if you have a reservation you will not be accommodated on your trip.

“If between 60 and 14 days or more prior to your departure, more customers are confirmed than can be accommodated, a Grand Circle representative will contact volunteers who are willing to give up their seats in exchange for compensation and a confirmed spot on a future departure date. On rare occasions, customers may be involuntarily moved to another departure date if a sufficient number of volunteers are not obtained. We may take into consideration at that time factors such as Inner Circle status, fare paid and severe hardships. With few exceptions, passengers denied their trips involuntarily are entitled to compensation.”
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  #13  
Old October 18th, 2013, 10:49 PM
pbnjrockette pbnjrockette is offline
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We have had to cancel 2 trips with Vantage due to family emergencies or illness. Both times we had purchased their insurance thru "Tripmate". The first time we chose to rebook our trip--no problems or loss of funds. The second time we completely cancelled and received our full refund (less the insurance cost).

Just this month we had to end our vacation with Grand Circle to the National Parks due to the government closing them. Grand Circle chose to cancel our trip and refund us for the 10 days we were unable to complete. Within 2 weeks we received a refund of 10 days plus 50% for 2 days that we were not able to 'travel as expected'. Very fair and prompt.

We plan to continue traveling with both these companies!
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  #14  
Old October 18th, 2013, 11:41 PM
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Default Airfare and Insurance from the Cruise Line

After this summer's flooding situation, it's very clear that you have to protect yourself against various things that can go wrong. What isn't so clear is the best way to do this.

On the one hand, if you book your airfare and insurance through the cruise line they have every reason to take care of you, because no matter what they are on the hook to make it right. There were threads this summer that showed that passengers with included air and transfers got better treatment than those who had booked on their own.

On the other hand, if you don't agree with their interpretation of "make it right," your cruise contract waives your rights to sue - and you have nowhere else to turn.

So IMHO the best bet is to choose your cruise line carefully based on the Cruise Critic reports of how they handled this year's various difficulties (floods, broken locks, lock strikes, and low water), and then book everything through them.

All that being said, I would drop Viking from your list -- and add AMA, Uniworld and Tauck.
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  #15  
Old October 19th, 2013, 10:05 AM
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id est id est is offline
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Quote:
Originally Posted by Hydrokitty View Post
Are Vantage cancellation fees higher than everyone else or are they competitive?
Much higher than Viking:
---------------------------------------
Cancellation received | Following charges will apply: (Broken out by days before departure)
121 days or more is $100 per person | 120-90 days is 15% of full fare | 89-60 days is 35% of full fare | 59-30 days is 50% of full fare | 29-0 days is 100% of full fare
Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking.
----------------------------------------
So it is only $200 nonrefundable vs $600 Vantage charges.
__________________
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RIVER:
2011 -- Viking Sun 'Rhine Getaway'
2012 -- Viking Primadonna 'Passage to Eastern Europe'
2013 -- Viking Odin 'Tulips & Windmills'
2013 -- Viking Lomonosov 'Footsteps of the Cossacks'
2013 -- Viking Spirit 'Paris & the Heart of Normandy'
2014 -- Viking Schumann 'Elegant Elbe'
2014 -- AMA Waterways
------- Next Up -----
2014 -- Viking Hemming 'Portugal's River of Gold'
------- Email me here: id.est@zoho.com

Last edited by id est; October 19th, 2013 at 10:06 AM.
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  #16  
Old October 19th, 2013, 04:10 PM
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Quote:
Originally Posted by id est View Post
Much higher than Viking:
---------------------------------------
Cancellation received | Following charges will apply: (Broken out by days before departure)
121 days or more is $100 per person | 120-90 days is 15% of full fare | 89-60 days is 35% of full fare | 59-30 days is 50% of full fare | 29-0 days is 100% of full fare
Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking.
----------------------------------------
So it is only $200 nonrefundable vs $600 Vantage charges.
Interesting. Thanks for the info although I'm going to stick with Vantage due to previous good experiences with them, including the Lufthansa airline strike and
number of negative responses on cc for Viking.
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Sailed:
Greek Islands and Turkey, Louis Cruises, 2006
Castles on Rhine, Vantage, 2008
Egypt and Jordan, Vantage, 2009
Holland and Belgium, Vantage, 2010
Alaska, Holland America, 2011
Costa Rica, Star Flyer,Vantage, 2011
Russia and Ukraine, Vantage, 2012
Panama Canal, Celebrity Infinity, 2013
Columbia and Snake Rivers, American Cruise, 2013
Gateway to the Black Sea, Vantage, 2014

Other:
England
Italy
France
Monaco
Greece
Turkey
Iceland

Not yet Sailed:
Trans Canada Rail Odyssey ,Vantage, June 2015
Switzerland Rhine & Mozelle, Vantage, August 2015
Elbe: Berlin to Prague

Bucket List:
China and Yangtze River Cruise
Australia and New Zealand
South Africa, Odyssey
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  #17  
Old October 24th, 2013, 03:24 PM
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Quote:
Originally Posted by S&B View Post
Vantage has a policy that they over book their river cruises and in the end someone has to be cancelled if no one has previously cancelled on their own. The Christmas river cruise we are on with Vantage is over booked by two cabins. As of yet we do not have a cabin number.

S&B ... did you get your cabin assignment yet?
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UPCOMING:
Amsterdam 5/18/14 - 14 nt Alaska Explorer
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  #18  
Old October 24th, 2013, 04:40 PM
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Hi CP556 from South Carolina,

No, we do not have a cabin number yet and no calls from Vantage. I have called them twice and will not call again, just waiting for them to make up their minds what they are doing. Or not doing.

Went into the guest bedroom last night and saw the winter clothes I have laid out. Bought some new cuddle duds at Kohl's last week. They are the fleece ones. A friend told me about them. I am holding off on buying boots. If we do not go i am returning these winter clothes I bought because I would never wear them in Florida.

Sure hope we get to meet you in Munich!! I have really been studying on the internet about Munich and the markets. If we don't go I will at least be educated.
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  #19  
Old October 24th, 2013, 05:59 PM
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Quote:
Originally Posted by S&B View Post
Hi CP556 from South Carolina,

No, we do not have a cabin number yet and no calls from Vantage. I have called them twice and will not call again, just waiting for them to make up their minds what they are doing. Or not doing.

Went into the guest bedroom last night and saw the winter clothes I have laid out. Bought some new cuddle duds at Kohl's last week. They are the fleece ones. A friend told me about them. I am holding off on buying boots. If we do not go i am returning these winter clothes I bought because I would never wear them in Florida.

Sure hope we get to meet you in Munich!! I have really been studying on the internet about Munich and the markets. If we don't go I will at least be educated.
You may know that we've done a couple of Christmas Markets cruises with Vantage in the past. And we've had clear weather, a little snow, as well as some rain. So in addition to your winter duds, I think you'll want to bring something water-resistant as well.

Question (which is none of my business: did you buy a specific cabin category? I guess since you booked so early, I'm wondering why you didn't get a cabin number assigned.

I suspect/hope you will hear from Vantage soon. In your shoes, I'd be calling them a couple of times a week asking the status. Have you checked the "My Account" section on the Vantage website? I know that I have found new information there relating to our cruises (that Vantage did not phone me about).

Please let me know what happens .....
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Princess 2; Crown Cruise Lines 1; European Rivercruise 7; Regent Rainbow 1;

UPCOMING:
Amsterdam 5/18/14 - 14 nt Alaska Explorer
River Venture 10/31/14 - 12 nt Seine River and Normandy
Ryndam 5/23/15 - 14 nt Voyage of the Midnight Sun
River Navigator 11/29/15 - 9 nt German Christmas Markets along Rhine and Main

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  #20  
Old October 24th, 2013, 08:02 PM
S&B S&B is offline
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Hi ccp556 (fellow cruise mate)
Yes, I have checked our account every day to see if anything has changed and nothing so far. What changes are you seeing? Let me see if I can explain this to you:

In April we were gone for a week and did not get our cruise booked. After we came home they called me and I had told them the category that we wanted. That category was filled but she said she would call back in the afternoon to see what they could do. In the P.M. they called back and this is the story they told.

There was a group that had signed up for this cruise and one of the group members had wanted to change categories. So, we were taking that persons cabin category. I am not going to tell you what I think happened. If I see you in Munich I will tell you.

We are taking the Munich extension and also the optional tour on Friday That will be one of my favorites, I think. We are also trying to connect with friends on Sunday afternoon in Nuremberg. They live six months in Germany.

I will call them tomorrow and post on CC but I know nothing will have changed. We will have to talk about this rain gear. I was going to take rain ponchos. Do any of your friends leave from Newark at 8:30 p.m.?

BY for now.
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