HATS OFF to Carnival

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#1
Newfoundland Canada
1,166 Posts
Joined Apr 2006
I just posted this as a reply to another thread but thought it warranted it own.. as its nice to see Carnival step up and truly investigate complaints and rectify the situation best they can...

Here is a strange twisted little story, when the opposite happens...

we sailed in June and were in an Ocean Suite. Two adults, no children. We were sailing with my sister and husband, who were in a stateroom couple doors down.

We had a neighbor that called security on us four times...

day 1. he called at 430 pm though we knew nothing of it till later in this little story. Security apparently told them to call back if there was a problem later as it was, only 430 pm and he simply stated he could hear us talking.

day 2. I had organized a cabin crawl and having a suite, usually the larger room is where the crawl ends to award prizes for the poker draw. There were 18-20 in the room, however it was 330 pm afternoon. There was no tv, no music, simply people meeting each other, it lasted half hour.

He called security who came to our door and again we knew nothing till others were leaving and someone said, security are standing outside your door.They apparently went back to guest services stating" there was a little chatter but nothing that warranted knocking on our door, so they left; I tried reasoning with my neighbor, knocked on his door to introduce myself, explain we are not a partying bunch of nuts who are loud and drinking and sir, it is only 430 pm. He screamed " you're a bunch of fk..... idiots, and slammed the door in my face WOW

day 3. Sister and her husband in room again, we were having no drinks, no music, no tv, simply talking. its 10 pm Security comes to door and are very arrogant. The officer states they had a complaint and demands that our guests leave. I tried talking to him, wait, what are we doing, look, there is no alcohol, no tv, no music, we are talking, four adults... why must they leave. he stood with his arms folded and DEMANDED I SAID YOUR GUESTS MUST LEAVE! To make a long story short, I insisted on seeing supervisor etc etc, and it was taken up again the next day with head pursor guest relations. ( my sister and husband left as asked, which I felt was absolutely ridiculous)

I mentioned it to my room steward, asking, whats up. Its mid afternoon he complains its 10 at night and four adults talking and he complains... whats going on here. Cant have sister and husband in room he complains. Steward advised at 5 each night this couple close curtains, do not want their room made up, do not go to dinner, and order only room service. Basically shut down the hatch at 5pm.

That's fine but to impact other cruisers to the point there is security outside our door, and we are being complained about mid afternoon? ten at night no music no drinks no nothing but four adults... unfair in my books

day 4. we leave our room to see security standing outside the door, " just listening" as they put it. That was enough for me...
Down to guest services for our meeting we had arranged night prior. we discussed the attitude of the security guard , how he would not listen, cut me off trying to speak, insisted my sister leave my yelling to put it mildly , as four of us simply sitting on the sofa... They advised us they had security outside our door three different times, and never did anything we do, or they hear, warrant a complaint. They checked with the room on the other side of us, and they reportedly stated they heard nothing not as much as a tv

Guest services advised it was not fair that we would have to walk like mice, and talk like mice, and not be able to have two adults in room with us, because we had someone next door who wanted to put down the hatch at 5pm. Sure they had every right to do so, but not expect the entire ship to sleep because they want to sound at all ever. As far as I was concerned, it was just as well we had an inside room, an ocean view, a whatever, but why pay for a suite if not as much as my sister can drop by to have a chat...

Carnival really really did good here...They did not have another suite available, and rather than have this guy move, they moved us to an extended balcony room on next floor, if we agreed of course. ( sure it wasn't a suite but we had three nights of our suite) what makes this very SWEET is, they refunded the TOTAL cost of our suite, and charged us for balcony only. Resulted in a refund on our account of 1700.00

They realized, they stated, that the complaints were coming when in fact one time an officer was outside the doors, and not a sound other than wheres the camera.... they realized it was not possible to reasonably enjoy our cruise with someone constantly complaining.... and thus refunded the suite we were unable to use reasonably due to the security, the complaints etc. They also advised the security guard who yelled and demanded my sister and husband leave was way out of line, and was taken out of public duties other than port days when he would be needed for leaving boarding ship..

Before we left the ship last evening, I slipped a note under the guys door from the suite incident and said, yes sarcastic I will admit but he was rude, he was a complainer, and he was selfish to think once he decided to close things down at 5pm life had to stop for everyone on the ship.. we got the the point we wouldn't laugh or it was sshhh don't laugh guy next door,.. walking on egg shells anyway the note read ...... " thank you for the unfounded complaints, we are leaving with a 1700.00 refund all because of you!"
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Mar 18, 2017 - Conquest 8 nt Premier Southern

PREVIOUS CRUISES:

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Nov 15, 2016 – B2B Vista 11 nt Repositioning
Oct 29, 2016 - Conquest 8 nt Southern
July 30th, 2016 - Glory7 nt Ex Western
May 1, 2016 - B2B Vista INAUGURAL CRUISE 13 nt Europe
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Jun 24, 2014 - Miracle 7 nt Alaska
Mar 30, 2014 - Conquest 7 nt Exotic Eastern

Dec 28, 2013 - Dream 7 nt Eastern 13 of us!
June 9, 2013 - Legend -PLATINUM- 12 nt Mediterranean

Apr 2, 2012 - Miracle- 8 nt Exotic Southern

2011 - Oasis of the Seas- Haiti, Jamaica, Mexico

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Jan 2, 2005 Victory 7 nt Western
#3
Midwestern USA
2,286 Posts
Joined Feb 2006
Holy smokes! What a pain in the neck! So glad you were able to resolve it in a way that you were happy with. Congrats on the nice refund!
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#5
Ottawa ON Canada
6,185 Posts
Joined Feb 2007
Glad it worked out for you.!

But I am sorry you had to endure the unwarranted stress of the "neighbor from hell".

They were probably jealous because they had no visitors, and more than likely no friends in the entire world!

Hope you enjoyed the rest of your cruise.
#6
Texas Hill Country
1,152 Posts
Joined Jul 2008
Nice to hear they stepped up!
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#7
4,028 Posts
Joined May 2010
OP, was this on the Legend? We had a security issue also that was not warranted, but got no results Where were you when we needed YOU!
The security dorks are still working and badly at that.
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#9
South Florida
4,631 Posts
Joined Mar 2006
Glad it worked out - true weirdos = agoraphobics on a cruise or ??

Nice price break - and I hate to say it but IMHO a suite on Carnival is not worth all that much

Now NCL and MSC - with upgraded suite/butler/area just for suite people, ship in a ship? Yeah - that would be worth it

But a nice balcony on Carnival and $1700....sweet
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#10
Delaware
377 Posts
Joined Jun 2013
WOW! Some people are just ridiculous, and there is no pleasing them. That is great of Carnival to do that for you. Sorry you had a neighbor like that. They should be banned!
#11
Newfoundland Canada
1,166 Posts
Joined Apr 2006
Originally posted by Ocean Dancer
OP, was this on the Legend? We had a security issue also that was not warranted, but got no results Where were you when we needed YOU!
The security dorks are still working and badly at that.
thanks everyone yes I have to give hats off to carnival they did not have to do that at all.. but i truly believe they realized this was so unwarranted after standing outside our door several times the security... and you know even that felt terrible, it made us feel like heads were turning.. hhmm whats up with that couple security outside their door.. u know?

yeah he was a neighbour from hell, never did see her, and how silly of me to try to be nice, and it was probably terrible i slipped him a note of sarcasm but i couldnt resist and YES it was the LEGEND
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UPCOMING CRUISES:

Mar 18, 2017 - Conquest 8 nt Premier Southern

PREVIOUS CRUISES:

Jan 30, 2017 – B2B2B Victory 4 nt West
Jan 22, 2017 – B2B2B Splendor Premier 7 nt West
Jan 15, 2017 – B2B2B Splendor 7 nt East
Nov 27, 2016 – B2B Vista 6 nt Elite
Nov 15, 2016 – B2B Vista 11 nt Repositioning
Oct 29, 2016 - Conquest 8 nt Southern
July 30th, 2016 - Glory7 nt Ex Western
May 1, 2016 - B2B Vista INAUGURAL CRUISE 13 nt Europe
May 14, 2016 B2B - Vista 10 nt Europe

Nov 1, 2015 - Breeze Premier Casino B2B MILESTONE 25th! 6 nt Western
Nov 7, 2015 - Breeze Premier Casino B2B DIAMOND CRUISE 8 nt Eastern
Sept 19, 2015 - Sunshine B2B 8 nt Eastern
Sept 27, 2015 - SensationB2B 4 nt Bahamas
July 27, 2015 - Splendor 8 nt Exotic Eastern
July 4, 2015 - Breeze 8 nt Exotic Southern
May 7, 2015 - Legend 11 nt Hawaii
Mar 2, 2015 - Triumph 12 nt Western
Jan 24,2015 - Liberty 8 nt Exotic Southern

Nov 7, 2014 - Liberty 8 nt Exotic Eastern
Sept 13, 2014 - Breeze 8 nt Exotic Eastern
Jun 24, 2014 - Miracle 7 nt Alaska
Mar 30, 2014 - Conquest 7 nt Exotic Eastern

Dec 28, 2013 - Dream 7 nt Eastern 13 of us!
June 9, 2013 - Legend -PLATINUM- 12 nt Mediterranean

Apr 2, 2012 - Miracle- 8 nt Exotic Southern

2011 - Oasis of the Seas- Haiti, Jamaica, Mexico

June 11, 2010 Dream 7 nt Eastern
May 8, 2010 Liberty B2B - 7 nt Western
May 1, 2010: Liberty B2B 7 nt Exotic Eastern

Dec 30, 2009 Miracle B2B 8 nt Exotic Western
Dec 22, 2009 Miracle B2B 8 nt Exotic Southern

Dec 6, 2008 Liberty B2B 7 nt Western
Nov 29,2008 Liberty B2B 7 nt Eastern

Dec 17,2006 Valor B2B 7 nt Eastern
Dec 10,2006 Valor B2B 7 nt Exotic Western

Jan 2, 2005 Victory 7 nt Western
#12
Along LI Sound, CT
935 Posts
Joined Jun 2011
I was going to post that you were too nice but I see your niceness paid off

ETA: My dog is a Newfie
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#13
The Woodlands, TX
2,951 Posts
Joined Nov 2008
When I saw "Hats off" I knew it wasn't about Carnival making people remove their hats in the MDR!

Sounds like you had a really bad situation but I am glad that Carnival did what they could in a tight situation to resolve things and make it up to you.
#15
The Woodlands, TX
2,951 Posts
Joined Nov 2008
Originally posted by allison0523
Why do people like this even go on a cruise? sheesh. Glad it worked out in your favor!
Because they can't bring their misery to enough people on land.
#17
East Coast
6,404 Posts
Joined Mar 2013
This dud duo picked the absolute wrong type of vacation to be insular and expect things to be totally quiet. Perhaps they should try a retreat in the Himalayas next time.

Happy to see it worked out for you OP. What an ordeal. Good job Carnival!
#18
lisbon, ohio usa
2,431 Posts
Joined Feb 2002
glad to hear Carnival stepped up to help you out....

I can not imagine going on a cruise and "calling it a night" at 5pm!! we are not party people, but 5pm, sheeeesh!!




Marsha
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#19
Cypress, Texas
795 Posts
Joined Apr 2007
Wow! That's just crazy!!! Some people will complain about anything. So glad it worked out in your favor!
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#20
29,344 Posts
Joined Dec 2007
Glad to hear it worked out well for you but amazing that you were assumed to be guilty when the security guards heard no noise from your cabin.