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  #1  
Old March 15th, 2014, 07:18 PM
editor@cruisecritic editor@cruisecritic is offline
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Default Can you join us? Special river-themed Cruise Critic Live!


Join Cruise Critic Live! on a special date – Wednesday, March 19 – at 4 p.m. Eastern (which translates to 7 p.m. in the UK, very very early Thursday in Sydney, and noon on America’s West Coast) as we chat with Viking River Cruises’ Joost Ouendag.



The topic? Choosing the perfect river cruise.

As Viking’s vice president of product marketing, the Netherlands-born Joost (pronounced Yost) is responsible for planning new itineraries and creating ever more innovative shore outings for existing trips. He’s a great resource for all river cruising questions: The overall experience, ports of call or information about shipboard features and amenities while traveling in Europe, Russia and Asia.

I’ll be hosting the event (hope some of our community experts will swing by to share their insights, as well). Joost and I will be “chatting” from one of Viking River’s Longships while on the line’s maiden Bordeaux voyage.

Regardless of which river line you’ve cruised on (or are considering), do stop by and ask questions.

Can’t make the chat on Wednesday, March 19 at 4 p.m.? Please feel free to submit questions ahead of time and we’ll make sure to get your answers. The chat will be archived, and available, after it winds up.

The link (you can ask questions before, access via this link during the chat, and read the transcript after) is here: http://live.cruisecritic.com/Event/C...t_river_cruise

Carolyn

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Last edited by LauraS; March 17th, 2014 at 12:38 PM.
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  #2  
Old March 16th, 2014, 01:01 AM
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Those of us who get up at 5 AM and work till after 5 PM of course can't join. I've often wanted to join in such conversations...not just here but on other river cruise forums, but when you work to pay for your cruises it is not possible. I wonder why they are never on the weekends? (Oh, right....the folks doing the forums and talking are working during the week and are off on the weekends). Seems that you are missing out on folks who could perhaps contribute a lot of good info.
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  #3  
Old March 16th, 2014, 10:41 AM
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I'm intrigued by the "new and innovative shore outings". What type of active excursions is Viking instituting?
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  #4  
Old March 16th, 2014, 02:36 PM
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Gee has the River Board really turned into a Viking Board???? Seems like every conversation (99% anyway) is about Viking!


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  #5  
Old March 16th, 2014, 05:05 PM
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Hello nana541,

although I like the idea of a live chat, I understand your point and have a few doubts about the strategies of a certain company that seems to be - in your words - dominating the board. For me it is a bit like too many sweets - gives you a sugar boost at first and stomach ache later.

@Viking
My question is:

I know the two companies Viking River Cruises and Viking Flusskreuzfahrten were separate entities, now that the later has ceased to exist I would like to know if Viking River cruises allows customers in Germany to book a cruise through a German travel agent, as some of their itineraries vary a little from other cruise lines.

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Old March 16th, 2014, 05:31 PM
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Quote:
Originally Posted by nana541 View Post
Gee has the River Board really turned into a Viking Board???? Seems like every conversation (99% anyway) is about Viking!


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It seems that if Viking is the line/company scheduling a live chat that they are a line interested in what their customers have to say and want...maybe this is something that moves them to the top of conversations. There's a lot of rising competition in river cruising and I applaud a company working to keep a share of the market.

That said, I won't be able to take part in the chat and do hope the question of paying in full so far in advance is discussed. I am getting ready to book our first river cruise and Viking's payment policy is making me rethink their competition and that's a shame. The money sitting in our account vs Viking's account for a year is not a big deal regarding the amount of interest we would lose...the concern is the unknown a year away. With the way that Viking is growing I'm not comfortable pre-paying so far in advance with the thoughts that my $$ would be going toward the completion of their new ships and day to day operation. If they have/are over flooding the river cruise market I have no assurance that they have enough money to survive and take care of their customers who have paid so far in advance. I'm assuming these pre-payments do not go into an escrow account at Viking as assurance for their customers. ~~Judy
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  #7  
Old March 16th, 2014, 05:37 PM
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There was an Avalon chat a few weeks ago, again in the middle of the work day.
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  #8  
Old March 16th, 2014, 06:11 PM
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Quote:
Originally Posted by stretchcruz View Post
There was an Avalon chat a few weeks ago, again in the middle of the work day.

Sadly that one was not advertised until the last minute and then the link to it was bad..... As I am booked on an Avalon trip I was really disappointed about a missed opportunity


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  #9  
Old March 16th, 2014, 06:36 PM
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Quote:
Originally Posted by nana541 View Post
Sadly that one was not advertised until the last minute and then the link to it was bad..... As I am booked on an Avalon trip I was really disappointed about a missed opportunity

Need to amend that, it was not advertised on the River Board and when it finally was it was last minute with a non functioning link...
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  #10  
Old March 16th, 2014, 06:41 PM
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It's way too early a time down here for this Aussie but I'm not disappointed as I really have no interest at all in what Viking is selling. I agree with others that this board has turned into a "Viking Board" perhaps CC Admin could find a separate area for those of us not interested in Viking.
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  #11  
Old March 16th, 2014, 06:43 PM
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Is there a link to the Avalon Chat transcript, please?
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  #12  
Old March 17th, 2014, 05:36 AM
editor@cruisecritic editor@cruisecritic is offline
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Hi, Ozjohnno. We do agree that the time is early for Aussies -- and it's possible that at some point this year we'll do live chats at a better time for you, so please stay tuned.

Perhaps, though, I should clarify our purpose for live, river-themed chats. It's not to help whichever executive from whatever line is participating to "sell" anything. It's meant to give our readers who are interested in river cruising another channel to get information, ask questions, share insights. When we invite a cruise line to participate -- and as noted Avalon's Patrick Clark was our first guest-host -- we specifically request that they stick to more general advice, rather than promoting their own line. Unless our readers have line-centered questions.

In this case, because Viking does a really good job with creating innovative shore outings, we asked Joost Ouendag to come on with us to talk destinations. That's the theme of the chat, so if you have questions about Budapest or Bordeaux, Burma or the Mekong -- whether you're interested in Viking or any other line -- we hope you'll come along and ask them. Or answer others, if you have input.

We are sorry for the late notice on Avalon -- and the bonkers link -- and this time we've given more notice, and have included a link that works! Progress.

We've also asked Avalon to come back for another go -- so those of you who were disappointed will be able to have another chance.

I'll re-post the link to that chat in another post.

Any questions, feel free to ask.

Carolyn

Quote:
Originally Posted by Ozjohnno View Post
It's way too early a time down here for this Aussie but I'm not disappointed as I really have no interest at all in what Viking is selling. I agree with others that this board has turned into a "Viking Board" perhaps CC Admin could find a separate area for those of us not interested in Viking.

Last edited by editor@cruisecritic; March 17th, 2014 at 05:37 AM.
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  #13  
Old March 17th, 2014, 05:41 AM
editor@cruisecritic editor@cruisecritic is offline
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Thanks, notamermaid, we'll keep you posted.

Carolyn

Quote:
Originally Posted by notamermaid View Post
Hello nana541,

although I like the idea of a live chat, I understand your point and have a few doubts about the strategies of a certain company that seems to be - in your words - dominating the board. For me it is a bit like too many sweets - gives you a sugar boost at first and stomach ache later.

@Viking
My question is:

I know the two companies Viking River Cruises and Viking Flusskreuzfahrten were separate entities, now that the later has ceased to exist I would like to know if Viking River cruises allows customers in Germany to book a cruise through a German travel agent, as some of their itineraries vary a little from other cruise lines.

notamermaid
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  #14  
Old March 17th, 2014, 05:44 AM
editor@cruisecritic editor@cruisecritic is offline
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Here you go:

http://live.cruisecritic.com/Event/C...-_Riverpalooza

Carolyn


Quote:
Originally Posted by Got2Cruise View Post
Is there a link to the Avalon Chat transcript, please?
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  #15  
Old March 17th, 2014, 05:45 AM
editor@cruisecritic editor@cruisecritic is offline
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Got2Cruise, why don't you post that question on the chat?

Carolyn

Quote:
Originally Posted by Got2Cruise View Post
I'm intrigued by the "new and innovative shore outings". What type of active excursions is Viking instituting?
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  #16  
Old March 17th, 2014, 06:19 AM
editor@cruisecritic editor@cruisecritic is offline
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Thanks, Stretchcruz, for making a good point about holding chats on the workday.

It's inspired us to ask, just on the river forum, for feedback on when our members come to Cruise Critic. Hope you'll all wander over and vote so we'll have a better idea of when our river cruise travelers are on Cruise Critic. That link is here:

http://boards.cruisecritic.com/showthread.php?t=2009755

Thanks.

Carolyn

Quote:
Originally Posted by stretchcruz View Post
Those of us who get up at 5 AM and work till after 5 PM of course can't join. I've often wanted to join in such conversations...not just here but on other river cruise forums, but when you work to pay for your cruises it is not possible. I wonder why they are never on the weekends? (Oh, right....the folks doing the forums and talking are working during the week and are off on the weekends). Seems that you are missing out on folks who could perhaps contribute a lot of good info.
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  #17  
Old March 17th, 2014, 08:47 AM
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Default 3 or 4 pm?

Quote:
Originally Posted by editor@cruisecritic View Post
Join Cruise Critic Live! on a special date – Wednesday, March 19 – at 3 p.m. Eastern (which translates to 12 Noon on America’s West Coast, 8 p.m. in the UK, and very very early on Thursday in Sydney) – as we chat with Viking River Cruises’ Joost Ouendag.

The topic? Choosing the perfect river cruise.

As Viking’s vice president of product marketing, the Netherlands-born Joost (pronounced Yost) is responsible for planning new itineraries and creating ever more innovative shore outings for existing trips. He’s a great resource for all river cruising questions: The overall experience, ports of call or information about shipboard features and amenities while traveling in Europe, Russia and Asia.

I’ll be hosting the event (hope some of our community experts will swing by to share their insights, as well). Joost and I will be “chatting” from one of Viking River’s Longships while on the line’s maiden Bordeaux voyage.

Regardless of which river line you’ve cruised on (or are considering), do stop by and ask questions.

Can’t make the chat on Wednesday, March 19 at 3 p.m.? Please feel free to submit questions ahead of time and we’ll make sure to get your answers. The chat will be archived, and available, after it winds up.

The link (you can ask questions before, access via this link during the chat, and read the transcript after) is here: http://live.cruisecritic.com/Event/C...t_river_cruise

Carolyn

Carolyn Spencer Brown
Editor in Chief
Cruise Critic
Your posting says 3 pm, but when I click on the provided link, it says 4pm.
Which is it?

Robin
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  #18  
Old March 17th, 2014, 11:03 AM
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And, to add to what Carolyn said, we're pleased to be hosting the team from AmaWaterways during April, right here on the forums.

Stay tuned; we'll open up the special forum for questions on April 1, so everyone will have a chance to ask their question. Questions will be answered during the week of April 14th.



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Last edited by LauraS; March 17th, 2014 at 11:07 AM.
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  #19  
Old March 17th, 2014, 12:51 PM
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The time was changed, this a.m.; now it's 4 p.m. Eastern. It should be updated all over the place by now

Thanks, Robin.

Carolyn

Quote:
Originally Posted by robinlynn View Post
Your posting says 3 pm, but when I click on the provided link, it says 4pm.
Which is it?

Robin
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  #20  
Old March 18th, 2014, 12:32 AM
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I'll be looking forward to this, as we are traveling with AmaWaterways this spring. Please keep us posted on the time of the forum.

Quote:
Originally Posted by LauraS View Post
And, to add to what Carolyn said, we're pleased to be hosting the team from AmaWaterways during April, right here on the forums.

Stay tuned; we'll open up the special forum for questions on April 1, so everyone will have a chance to ask their question. Questions will be answered during the week of April 14th.



Laura
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