Booking: I had started another whole thread about this. They moved our room and tried to tell us we did it ourselves. End results - too bad, out of luck. We did walk down to our old room and found it was part of a large group of foreigners who seemed to be traveling together as when we walked by, they were going back and forth from cabin to cabin to get ready for dinner.
Check in: Frantic and unorganized, lots of delays, no communication and just a mess. Once we did get to the front and were called up, we did ask about our room and moving back to the aft of the ship. THey told us they were full, no chance, so oh well, we tried. But...... when she went to get our room keys, they were missing. We waited 30 minutes standing at the desk for them to figure it out and we were never given any reason, only that they were looking for our room keys. THey advised us to board and go immediately to guest services.
Boarding stated, but we had no boarding number since they didn't give us one when we finally got a room key. We went with the first group they called and immediately walked down to guest services. They had us wait for a while, then advised our room keys were good for the new room they assigned us (first room in the bow - we wanted aft). They told us someone would contact us about the room issue.
BTW.... no one ever contacted us, even after another trip to guest services (same answer, someone will contact you), 2 calls from our room to be told they would research. IT wasn't until my husband tracked down the hotel director in the hallway and advised him we were hoping for at least a response before the cruise ended). The second to last day they sent us a future cruise credit, but never an explanation or apology for not following up on any of the requests.
Once we finally boarded, they were offering mimosas, but we were still trying to figure out the room issue. We had lunch at the buffet which was OK, but the food items were mostly the same with very little variation.
THe room was nice, it was our first interior and actually the best room we've had on any cruiseline if you compare the layout, features, storage, etc.
The bed was the worst however. Hard and uncomfortable.
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