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  #1  
Old July 9th, 2014, 04:52 PM
amd1234 amd1234 is online now
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Default Uniworld could have helped us!

We just returned from Uniworld's SS Antoinette fabulous trip and I will answer questions and also post a review when I recover from the long return flight .

We booked the post cruise ext. with Uniworld in Lucerne. Very expensive but we wanted no hassle and also we didn't want to have to worry about transfers . We were informed at the Hotel that we had no transfer to Zurich airport. Evidently after many emails to Uniworld and my travel agent there would be no transfer we were on our own. The travel agent sent me a copy of their email which I never received that stated we needed to give them info on our airline departure schedule. On our documents from Uniworld it said transfers and I assumed that when we arrived in Lucerne that the info would be at our Hotel. It was a huge distraction on our trip waiting to hear from Uniworld to try and resolve this issue. From Lucerne Uniworld only makes airport transfers to Basel. We had no knowledge of this! We paid $2000 for two days which was to include our transfer. We had to pay $235 francs for a car to Zurich airport. Needless to say we were upset ..
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  #2  
Old July 9th, 2014, 05:36 PM
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nana541 nana541 is offline
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Default Uniworld could have helped us!

Wow, this should have been such an easy fix. Very disappointing that Uniworld did not take the high road and provide the service you paid for!

Concerning that a company like Uniworld thinks leaving a guest stranded is ok???

amd1234 I would have been really upset also.... Terrible way to end a great trip and does leave a rather sour taste in your mouth.

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Last edited by nana541; July 9th, 2014 at 05:38 PM.
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  #3  
Old July 9th, 2014, 05:38 PM
pinotlover pinotlover is offline
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You need a new TA. Your TA should have had all this worked out and understood by all parties, long before you got on the first plane. It's what they get paid to do.
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  #4  
Old July 9th, 2014, 05:44 PM
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Originally Posted by pinotlover View Post
You need a new TA. Your TA should have had all this worked out and understood by all parties, long before you got on the first plane. It's what they get paid to do.

I do have to agree with this.... Your TA is who the buck stops with and should have paid attn to e-mails and details from Uniworld. Just concerning that Uniworld could not have stepped in and saved a guest the "bad taste" of a vacation ending so poorly.


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  #5  
Old July 9th, 2014, 06:29 PM
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Definitely you need a new TA. If Uniworld needed info about your flights your TA should have provided it. Not your problem.

Our TA arranges all our transfers without us even asking. She knows what I want and just does it.
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Old July 9th, 2014, 06:50 PM
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I'm also on the "get a new TA" bandwagon. I'm pretty sure that Uniworld would have asked your TA about your transfer details about three weeks before you went on your trip. We booked our upcoming Tauck holiday direct with them this time (their Australian agent are charlatans) and they just confirmed by email our transfer arrangements at the start and completion of our holiday which starts on our arrival on 9th August. Your TA has let you down badly.

I should also add, although it's not relevant to the OP's question, that I recently saw a very well made amateur video of the SS Antoinette and she looks a fine boat to travel on.

Last edited by Ozjohnno; July 9th, 2014 at 06:55 PM. Reason: additional information
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  #7  
Old July 9th, 2014, 07:27 PM
Jeff in Torrance Jeff in Torrance is offline
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Quote:
Originally Posted by amd1234 View Post
We just returned from Uniworld's SS Antoinette fabulous trip and I will answer questions and also post a review when I recover from the long return flight .

We booked the post cruise ext. with Uniworld in Lucerne. Very expensive but we wanted no hassle and also we didn't want to have to worry about transfers . We were informed at the Hotel that we had no transfer to Zurich airport. Evidently after many emails to Uniworld and my travel agent there would be no transfer we were on our own. The travel agent sent me a copy of their email which I never received that stated we needed to give them info on our airline departure schedule. On our documents from Uniworld it said transfers and I assumed that when we arrived in Lucerne that the info would be at our Hotel. It was a huge distraction on our trip waiting to hear from Uniworld to try and resolve this issue. From Lucerne Uniworld only makes airport transfers to Basel. We had no knowledge of this! We paid $2000 for two days which was to include our transfer. We had to pay $235 francs for a car to Zurich airport. Needless to say we were upset ..
You could have taken the Swiss Rail direct to Zurich Flughafen from Lucerne for 14 francs each. We were in Switzerland about one month ago, and were very impressed by the rail system.
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  #8  
Old July 9th, 2014, 07:30 PM
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I worked with an online TA to book my Uniworld trip (September 2014), and the booking confirmations she forwarded me last year clearly said that transfers were included for flights I bought on my own IF I arrived/departed within a certain time frame and IF our travel details were communicated to Uniworld at least 45 days before departure. It's in the standard confirmation language.

I hate to say it, but you should have read the entire confirmation. Especially if you booked with a discount/online TA like I did, it seems like you only get service when you ask for it. My TA is very responsive, just not very proactive.
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  #9  
Old July 9th, 2014, 07:46 PM
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It's very possible that due to the OP booking thru a TA he never got the Uniworld confirmations but only the confirm issued by the TA. I always ask for the cruise line confirmation in addition to the one sent by my TA.




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  #10  
Old July 9th, 2014, 08:23 PM
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I totally agree that you have a TA problem. I have booked your same cruise for next May. I considered doing the Lucerne extension at one point but my TA told me the transfer was only to Basel, and I was not sure I wanted to fly out of that airport. Consequently, I am not using Uniworld's post cruise expensive extension. I think you should contact your TA and ask them to contact Uniworld. You paid for something you did not get. They should go to bat for you and try to get the cost of the transfer refunded for you. Your TA has a lot more influence than you do.
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  #11  
Old July 9th, 2014, 08:32 PM
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Frankly the TA should pay for the transfer the OP ended up taking! Aa the TA should have provided Uniworld with the info needed.


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  #12  
Old July 9th, 2014, 10:23 PM
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Quote:
Originally Posted by nana541 View Post
Frankly the TA should pay for the transfer the OP ended up taking! Aa the TA should have provided Uniworld with the info needed.


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Exactly! Just keep in mind: an average TA's commission (does not matter online TA or not) from a river cruise is about $700 - $1300...
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  #13  
Old July 10th, 2014, 12:07 AM
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Originally Posted by id est View Post
Exactly! Just keep in mind: an average TA's commission (does not matter online TA or not) from a river cruise is about $700 - $1300...

Depending on the fare but the benefits provided by my TA exceeded your figures so that is not necessarily the case.


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  #14  
Old July 10th, 2014, 10:22 AM
pinotlover pinotlover is offline
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Bottom Line. Fire the TA! They are the ones that did you end with gross arrogance. I won't even waste time trying to get money back from the TA, in that I wouldn't want to have another conversation with them, ever. You did also take an extremely expensive alternate, with the private car, when the train is easy and comfortable.
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  #15  
Old July 10th, 2014, 11:20 AM
amd1234 amd1234 is online now
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Default No choice

The Uniworld rep at our Hotel gave us the alternate choice of the train and it was also expensive. This required taken a cab to train carrying the luggage and the reason for our ext was not to do this. My husband is 73 and had knee surgery two months ago. We had no choice. Also Post script Zurich airport was just horrible no sense of order no signs for directions and a ton of walking. After all the walking we had to board a bus to get our plane. Would never choose this airport again!
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  #16  
Old July 10th, 2014, 11:35 AM
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Quote:
Originally Posted by pinotlover View Post
Bottom Line. Fire the TA! They are the ones that did you end with gross arrogance. I won't even waste time trying to get money back from the TA, in that I wouldn't want to have another conversation with them, ever. You did also take an extremely expensive alternate, with the private car, when the train is easy and comfortable.
The OP should at least let the TA know what happened and that it could have been avoided had the TA been more diligent. I do agree that Uniworld could have been more helpful in locating suitable transfers. As for the OP choosing a private car, under the circumstances, she may not have had the opportunity to research options. Not every traveler is comfortable using mass transit in another country where language is a problem.

This situation just reminds all of us how important it is to follow up on all our travel details making sure we know just what is included and how it will work out. We should be able to rely on our TA but in many cases that just isn't the case....unfortunately. I have had more than one incident where I have "caught" mistakes or oversights made by our various TAs. Actually, I have yet to find one that is really good...still looking!
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  #17  
Old July 10th, 2014, 11:53 AM
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Quote:
Originally Posted by amd1234 View Post
The Uniworld rep at our Hotel gave us the alternate choice of the train and it was also expensive. This required taken a cab to train carrying the luggage and the reason for our ext was not to do this. My husband is 73 and had knee surgery two months ago. We had no choice. Also Post script Zurich airport was just horrible no sense of order no signs for directions and a ton of walking. After all the walking we had to board a bus to get our plane. Would never choose this airport again!
We did the post-extension on AMA which ended in Zurich. They brought us to the airport and had several AMA reps guiding us through the "maze" to the right lines. I know we paid a premium for the extension vs DIY, but things like that made it worth every penny.
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  #18  
Old July 10th, 2014, 12:00 PM
CPT Trips CPT Trips is offline
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I have taken buses to my flight at Heathrow and Degaulle . . . It is not uncommon.
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  #19  
Old July 10th, 2014, 12:38 PM
English Voyager English Voyager is offline
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Quote:
Originally Posted by amd1234 View Post
The Uniworld rep at our Hotel gave us the alternate choice of the train and it was also expensive. This required taken a cab to train carrying the luggage and the reason for our ext was not to do this. My husband is 73 and had knee surgery two months ago. We had no choice. Also Post script Zurich airport was just horrible no sense of order no signs for directions and a ton of walking. After all the walking we had to board a bus to get our plane. Would never choose this airport again!
With regard to Zurich Airport the train station is directly under the Main Terminal.
I have never had a problem locating the relevant Airline's Check In desks.

When arriving by car/taxi, it is usually the case at Airports that a group of Airlines have a dedicated Terminal entrance specifically to minimise excessive walking to check in.
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  #20  
Old July 10th, 2014, 02:16 PM
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Quote:
Originally Posted by English Voyager View Post
With regard to Zurich Airport the train station is directly under the Main Terminal.
I have never had a problem locating the relevant Airline's Check In desks.

When arriving by car/taxi, it is usually the case at Airports that a group of Airlines have a dedicated Terminal entrance specifically to minimise excessive walking to check in.
Agree. Zurich airport is one of the easiest in navigation. Back in April we had no problem in finding a flight and the hotel shuttle.
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2013 -- Viking Spirit 'Paris & the Heart of Normandy'
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