Go Back   Cruise Critic Message Board Forums > Cruise Lines "P - Z" > Royal Caribbean International
 
Register here!
Forgot Your Password?


Notices

Royal Caribbean International
- Read thousands of Royal Caribbean Cruise Reviews
- Compare the best Royal Caribbean Cruise Deals
- Write a Royal Caribbean Cruise Review
- Find Your Royal Caribbean Roll Call
See posts about:
Adventure of the Seas
Enchantment of the Seas
Independence of the Seas
Majesty of the Seas
Quantum of the Seas
Splendour of the Seas

Allure of the Seas
Explorer of the Seas
Jewel of the Seas
Mariner of the Seas
Radiance of the Seas
Vision of the Seas

Anthem of the Seas
Freedom of the Seas
Legend of the Seas
Navigator of the Seas
Rhapsody of the Seas
Voyager of the Seas

Brilliance of the Seas
Grandeur of the Seas
Liberty of the Seas
Oasis of the Seas
Serenade of the Seas

Reply
 
Thread Tools Display Modes
  #1  
Old August 5th, 2005, 05:50 PM
Squire5000 Squire5000 is offline
Cool Cruiser
 
Join Date: Jan 2003
Posts: 313
Default Time to Take A Stand - Elimination of In Room Consumption

I just got off the phone with RCCL customer service regarding this idiotic, short-sighted decision by RCCL elimnating our ability to purchase our favorite spirits in the gift shop, pay the $9.50, and enjoy a pre/post dinner cocktail in our staterooms. The person in Customer Service was very nice, made note of my views, but suggested that I write a letter as it may be more effective. While I was talking to him, I could hear another person next to him responding to a similar complaint from another customer.

If we are serious about taking issue with this decision, we need to be vocal about our views and communicate them in a constructive manner to the management of RCCL. E-mail is great, but working for the greatest? bureaucracy on earth, the U.S. Government, I speak from experience whe I say a written letter gets more attention than an e-mail. E-mail generally results in a "head count" whereas a letter requires someone to put a hand on it and, in the interest of "keeping the customer satisfied", generally results in a personalized,written response, not a canned e-mail reply.

Also, if you're a member of Crown & Anchor, make it known to them They make such a big deal about the C&A people being the core to their success, let them know how we feel. We're Diamond members, made a mention of it and suggested they take a page from Princess if the distribution is an issue and let us buy it up front like you do with Princess.

It seems like the PR department at RCCL is out to lunch.
Reply With Quote

  #2  
Old August 5th, 2005, 06:18 PM
rrkky rrkky is offline
Cool Cruiser
 
Join Date: Dec 2001
Location: Fenton, MO
Posts: 170
Default who to contact

The following is a message I recieved from RCCL when I asked who to escalate this question to:

Royal Caribbean International reviews its policies periodically. Upon review of the policy regulating onboard alcohol purchases for stateroom consumption, our Corporate Office has made the decision to alter this policy. As of August 5, 2005, the revised policy now states that all bottles of alcohol purchased onboard will only be delivered to the guest's room on the last day of the voyage. We regret any disappointment this change has caused you.

You may send your comments to the following addresses or fax number.

E-mail: Web_cruise_comments@rccl.com
Royal Caribbean International
Customer Service Department
1080 Caribbean Way
Miami, Fl., 33132
Fax: 305-373-6697

Please include your name, ship, sailing date, and reservation number to ensure a speedy and accurate reply.

If you prefer to speak with a Customer Service Representative directly, please call 1-800-256-6649 (option number four.)

Thank you for choosing Royal Caribbean International.

Pedro Curbelo
Customer Service Representative
Reply With Quote

  #3  
Old August 5th, 2005, 06:24 PM
Schplinky's Avatar
Schplinky Schplinky is offline
10,000+ Club
 
Join Date: Feb 2005
Location: Ottawa, Canada
Posts: 16,470
Default

Do you feel they're doing this to be mean? It's likely become an insurance issue. I can't imagine RCCL giving up the revunue voluntarily, knowing most people will smuggle some onboard now.
__________________
Past Cruises: RCL (Allure, Oasis, Freedom, Liberty (x2), Adventure, Navigator, Mariner, Brilliance, Enchantment (x2), Majesty (x2), Sovereign), Celebrity (Constellation, Century, Solstice(x2), Eclipse), HAL (Westerdam), NCL (Sky, Star), Princess (Sapphire Princess, Ocean Princess), Carnival (Dream)

Upcoming: Celebrity Reflection - November 2013 * Quantum of the Seas - January 2015


Reply With Quote

  #4  
Old August 5th, 2005, 06:31 PM
hermang hermang is offline
Cool Cruiser
 
Join Date: Jun 2003
Location: Fairfield, CT USA
Posts: 1,767
Cool My two cents

Since I am not one to bring a bottle aboard nor purchase one for consumption
I would normally be apolitical on this issue.

HOWEVER - since I have not heard a reason other than "this is a change of policy" I will vote with the folks who want to see the new policy abolished.

Here is the question though. Does Celebrity allow this?

I hear that RCCL was unique in allowing it and does Princess, HAL etc allow it . If that is the case you are right that this may be an insurance issue - YET if that's the case then they would have to eliminate the mini bar and stop offfering packages to be delivered to the room. Hmnnnn I smell a rat here.
Reply With Quote

  #5  
Old August 5th, 2005, 06:36 PM
Squire5000 Squire5000 is offline
Cool Cruiser
 
Join Date: Jan 2003
Posts: 313
Default

Being the cynic I am, I doubt it's an insurance concern. They've got lawyers that have vetted this situation long before this vhange took place. All you have to do it look at the cruise contract or their guest policy to see that they have almost no exposure on any issue. Those lawyers are drawing down big bucks.

This is all about the bottom line, as is everything with the cruise industry these days. They're taking a beating on fuel costs just like everyone else and they've got to make up the deficit somehow. All you have to do is go to dinner to see evidence of that. Remember the days when they would have a basket of rolls on the table when you came into the dining room? No more. They hand them out individually. I'm sure the bean counters took a look at the bar bills, compared it to the in room consumption numbers and decided they were missing a revenue flow. No different than the airlines that drop pillows, blankets, etc. I'm waiting for them to add a surcharge before final payment if you don't pay the balance in full at the time you make a reservation.
Reply With Quote

Ad Sponsored By
  #6  
Old August 5th, 2005, 06:36 PM
Crockett Man's Avatar
Crockett Man Crockett Man is offline
Cool Cruiser
 
Join Date: Mar 2003
Location: Arvada, CO
Posts: 305
Default

Does this include bottles purchased at one of the ships bars or only those purchased in the gift shops?
__________________
Big Red Boat Oceanic (Bahamas) - 06/1996
Ocean Princess (Southern Caribbean) - 03/2001
Explorer of the Seas (Western Caribbean) - 03/2003
Star Princess (Eastern Caribbean)- 03/2005
Navigator of the Seas (Eastern Caribbean) - 03/2007
Carnival Legend (Western Caribbean) - 03/2009
Voyager of the Seas (Mediterranean) - 10/2011
Norwegian Jade (Mediterranean) - 10/2014
Reply With Quote

  #7  
Old August 5th, 2005, 06:36 PM
Schplinky's Avatar
Schplinky Schplinky is offline
10,000+ Club
 
Join Date: Feb 2005
Location: Ottawa, Canada
Posts: 16,470
Default

I think a mini-bar is prohibitively expensive for bingers who are most likely to be an insurance issue whereas selling someone a cheap bottle of hootch does, in fact, encourage them to drink up.
__________________
Past Cruises: RCL (Allure, Oasis, Freedom, Liberty (x2), Adventure, Navigator, Mariner, Brilliance, Enchantment (x2), Majesty (x2), Sovereign), Celebrity (Constellation, Century, Solstice(x2), Eclipse), HAL (Westerdam), NCL (Sky, Star), Princess (Sapphire Princess, Ocean Princess), Carnival (Dream)

Upcoming: Celebrity Reflection - November 2013 * Quantum of the Seas - January 2015


Reply With Quote

  #8  
Old August 5th, 2005, 06:48 PM
AFT_LOVER AFT_LOVER is offline
5,000+ Club
 
Join Date: Jan 2005
Posts: 7,484
Default I Vote for START PACKING!!!

I will have my plastic bottle of Bailey, Grey Goose & some dark rum we bought in S Carib (I forget the name but they are famous). For a week cruise on FOS, we have free before & after dinner cocktails, but after shows we like to sit back with a SeaBreeze or BayBreeze from Maui, Irish Coffee is a great way to start the day, and a mai tai with friends also goes over BIG TIME! At the pool I do lemonade & vodka.

We are not wine drinkers, so dinner is nothing but food for us.


Reading is $9.50 charge, which must be a RCCL thing since I got Baileys & Grey Goose over our 2 week TA by just bringing my navy blue Celebrity tote to the shop, putting it atop the salesman's feet behind the cash register & he drops the bottle in it & away I go. Next day do it again, & again next day. One bottle per day & we had a gift for my BIL who was picking us up.

Did the same on a week cruise on Infinity for more Baileys & Grey Gosse. They are liter bottles not 750 ml you usually get for $16 each.
Reply With Quote

  #9  
Old August 5th, 2005, 06:50 PM
Robinob's Avatar
Robinob Robinob is offline
Cool Cruiser
 
Join Date: Feb 2003
Location: West Milford, NJ
Posts: 2,348
Default Just spoke with RCCL

I ust got off of the phone with RCCL. She gave me the "policy answer". Well I told her that I wanted it explained. So she said that it was a "decision of the REVENUE department". So I said "that explains alot. It is another way of RCCL making money off of their customers". "OH no", she says "It isn't about that". So I asked "well what does revenue deal with".....MONEY!!!" She then said that "we still could have drinks brought to the room from room service". I answered "two bottles of absolute cost $40.00 with the consumption fee. At $7.00 per drink, (she said that she didn't know how much a drink costs). I said, "I do. It is $6.93". That is approximately 6 drinks for 40.00. You do the math. She got really annoyed at that one.

She said to write letters to customer service. I told her that this is going to force people onto other lines and the smugglers will come out in force. She said that people already smuuggle liquor on board.

She also gave a lame story about taxes and controlling what people drank in their staterooms....come on...it's all about REVENUE!!!

Write those letters!
__________________
Nordic Empress, 2003
Voyager of the Seas, 2004
Voyager of the Seas, 2005
Explorer of the Seas, 2006
Explorer of the Seas, 2007
Mariner of the Seas, 2008
Caribbean Princess, 2009
Celebrity Summit, 2010 Hopefully.....
Reply With Quote

  #10  
Old August 5th, 2005, 07:00 PM
Schplinky's Avatar
Schplinky Schplinky is offline
10,000+ Club
 
Join Date: Feb 2005
Location: Ottawa, Canada
Posts: 16,470
Default

[quote=*****]For a week cruise on FOS, we have free before & after dinner cocktails, but after shows we like to sit back with a SeaBreeze or BayBreeze from Maui, Irish Coffee is a great way to start the day, and a mai tai with friends also goes over BIG TIME!
QUOTE]

How did you get free drinks before and after dinner?
__________________
Past Cruises: RCL (Allure, Oasis, Freedom, Liberty (x2), Adventure, Navigator, Mariner, Brilliance, Enchantment (x2), Majesty (x2), Sovereign), Celebrity (Constellation, Century, Solstice(x2), Eclipse), HAL (Westerdam), NCL (Sky, Star), Princess (Sapphire Princess, Ocean Princess), Carnival (Dream)

Upcoming: Celebrity Reflection - November 2013 * Quantum of the Seas - January 2015


Reply With Quote

  #11  
Old August 5th, 2005, 07:02 PM
meripour meripour is offline
Cool Cruiser
 
Join Date: Jul 2005
Posts: 495
Default

Is it insurance, maybe if their liability has increase over the infamous missing groom that was reported to be snockered over a bottle of Abstinth (sp?) that was summgled on board. There has been so much hoopla on the news about why did RCCL serve him so much liquor, how many passengers are out of control, how much crime, blah, blah, blah. I dont know how many of you see this, but I have never found this to be true - and what about personal choice and responsibility?
Now they find it was the grooms own stash (or the Russia Mafia gangs he was seen with?) of a type of liquor that is not even offered in the ship store so I guess the luggage will be triple search to insure their image is intact. Never mind what their patrons perfer. Or perhaps it is wanting to make more money out of their own bars, I would think in part.
Reply With Quote

  #12  
Old August 5th, 2005, 07:07 PM
Squire5000 Squire5000 is offline
Cool Cruiser
 
Join Date: Jan 2003
Posts: 313
Default

Seems the party line story is beginning to unravel. It'a all about money; it's always about money. They've got a captive audience. Sure it's their ship and they can do as they please, but how about a little consierdation for the little things that mean a lot and make a cruise an experience worth remembering and not a hassle? I go on a cruise to get away from the hassle factor, not deal with it in a different setting.

Anybody play the slots lately on a RCCL ship? We were on the Empress a week ago. The Casino was strangely quiet. No one was winning with the slots. In fact, the thing would spin, come to a stop and than back up or go forward. I'm not a gambler ($10 for the slots per cruise), but it sure seemed a bit strange to me.

Come on RCCL, restore the simple pleasures. You'll reap your rewards tenfold down the line.
Reply With Quote

  #13  
Old August 5th, 2005, 07:14 PM
Fury1995's Avatar
Fury1995 Fury1995 is offline
Cool Cruiser
 
Join Date: Feb 2005
Location: Ashburn, Virginia (Northern VA)
Posts: 2,593
Default

Quote:
Originally Posted by Robinob
I ust got off of the phone with RCCL. She gave me the "policy answer". Well I told her that I wanted it explained. So she said that it was a "decision of the REVENUE department". So I said "that explains alot. It is another way of RCCL making money off of their customers". "OH no", she says "It isn't about that". So I asked "well what does revenue deal with".....MONEY!!!" She then said that "we still could have drinks brought to the room from room service". I answered "two bottles of absolute cost $40.00 with the consumption fee. At $7.00 per drink, (she said that she didn't know how much a drink costs). I said, "I do. It is $6.93". That is approximately 6 drinks for 40.00. You do the math. She got really annoyed at that one.

She said to write letters to customer service. I told her that this is going to force people onto other lines and the smugglers will come out in force. She said that people already smuuggle liquor on board.

She also gave a lame story about taxes and controlling what people drank in their staterooms....come on...it's all about REVENUE!!!

Write those letters!
If this is true then there is no room for debate or justification...

Sounds like Robinob found the real truth here! I for one am going to do exactly as the RCI rep said.... smuggle, since they obviously are aware it happens, what's the big deal if I do it now? Game on!...
__________________
Kenny
ROYAL CHAMPION
C&A Diamond (On my way to D+)
First cruise, July 1980 M/S Sun Viking
Last cruise, December 2007 Brilliance of the Seas
See My Pictures!
Fury1995@gmail.com
Reply With Quote

  #14  
Old August 5th, 2005, 07:15 PM
Squire5000 Squire5000 is offline
Cool Cruiser
 
Join Date: Jan 2003
Posts: 313
Default

If you're a Diamond member of C&A and the ship has conceirge service, you can get free pre-dinner drinks and snacks as well as after dinner drinks free of charge. A nice deal if you qualify. But what about the passenger that hasn't reached that level? Let them buy what they want and take it back to their stateroom.
Reply With Quote

  #15  
Old August 5th, 2005, 07:23 PM
Barklee's Avatar
Barklee Barklee is offline
Cool Cruiser
 
Join Date: Jun 2005
Location: Ohio
Posts: 116
Angry It's All About Money

I've never minded paying the $9.50 consumption tax...err ..I mean "fee". It was no more expensive than buying a bottle of Jack Daniels at home and packing it in my luggage. What RCCL doesn't realize is that fewer people will buy booze from their Duty Free Shops if they can't consume it at sea. On our Eastern Caribbean cruise on the Navigator of the Seas last summer, the booze was cheaper in the Duty Free Shops in St Thomas (Havenstocks?? Shopping Center) than on the ship. I'd rather buy it in St Thomas at a cheaper price, and have them box it, than give RCCL extra money.
Reply With Quote

  #16  
Old August 5th, 2005, 07:33 PM
booze brothers's Avatar
booze brothers booze brothers is offline
5,000+ Club
 
Join Date: Jan 2004
Posts: 7,814
Default

[quote=Schplinky]
Quote:
Originally Posted by *****
For a week cruise on FOS, we have free before & after dinner cocktails, but after shows we like to sit back with a SeaBreeze or BayBreeze from Maui, Irish Coffee is a great way to start the day, and a mai tai with friends also goes over BIG TIME!
QUOTE]

How did you get free drinks before and after dinner?
Probably concierge. 5-830 each evening.
Reply With Quote

  #17  
Old August 5th, 2005, 07:33 PM
Catnip's Avatar
Catnip Catnip is offline
Blue Ribbon Cruiser
 
Join Date: Mar 2003
Location: Northeast Florida
Posts: 3,211
Default

It's about the bottom line---profits! It can't be about liability, because they are just as liable for someone sitting in the bars getting plastered and then falling down or getting hurt from being drunk.
They just want you to use their bars and lounges and buy drinks there-----more $$$ for them. Pretty crappy PR, in my opinion.
__________________
(45 prior cruises. Too long and boring to list them all, and who really cares, anyway?!)

"My husband and I are either going to get a dog or have a child. We can't decide whether to ruin our carpets or ruin our lives." --Rita Rudner

DOLPHIN- A FREE roaming mammal found throughout the world's oceans. There are no confines large enough to justify CAPTIVITY. Just say NO to "Dolphin Encounters/Swims"!

http://www.inkokomo.com/dolphin/captivity.html
http://www.bluevoice.org/news_captivity.php
Reply With Quote

  #18  
Old August 5th, 2005, 08:33 PM
lindslea lindslea is offline
Cool Cruiser
 
Join Date: Mar 2003
Location: Lake Jackson, Texas
Posts: 499
Default

Sorry, but the cruise lines are no different from any other for profit business. Last time I checked, restaurants in my area that sell alcohol don't allow people to bring their own. Why should the cruise lines do otherwise?

I would guess that at least a small part of the reason for the policy change is that enough people have abused the system to hurt those who just want to enjoy an after dinner drink or an occasional in-room cocktail.
__________________


Carnival Paradise 6/99,
Norweigan Sea 9/99,
Disney Magic 3/00
RC Monarch of the Seas 3/01
Carnival Celebration 9/02
Norweigan Sky 3/03
RC Rhapsody of the Seas 9/03
Carnival Elation 4/04
Grand Princess 11/04
Carnival Conquest 3/05
Rhapsody of the Sea 10/05
Carnival Conquest 3/06
Grand Princess 12/06
Carnival Conquest 4/07
Voyager of the Seas 1/08
Carnival Conquest 4/08
Voyager of the Seas 12/08
Carnival Ecstasy 7/09
Carnival Conquest 11/09
Norweigan Spirit 11/10
Carnival Dream 12/11
Mariner of the Seas 3/12
Carnival Triumph 11/12
Reply With Quote

  #19  
Old August 5th, 2005, 10:57 PM
filosofe filosofe is offline
Cool Cruiser
 
Join Date: Jul 2001
Location: Rochester, NH
Posts: 231
Default

Quote:
Originally Posted by lindslea
Sorry, but the cruise lines are no different from any other for profit business. Last time I checked, restaurants in my area that sell alcohol don't allow people to bring their own. Why should the cruise lines do otherwise?

I would guess that at least a small part of the reason for the policy change is that enough people have abused the system to hurt those who just want to enjoy an after dinner drink or an occasional in-room cocktail.
No, Restaurants don't but hotels/motels allow you to bring your own bottle to the room.

This is all about money.
If you where the cruise line what would you rather do...charge $9. 50 per bottle, or don't allow bottles and charge $6 a drink?? How many $6, $7 drinks (1.5oz shots) are in bottle….20, 25….???


You force people to purchase from the bars and/or room service.
Forget insurance...it's the almighty dollar pure and simple. It’s nickel and diming to the max.
Larry
__________________
Leaving for the Jewel in:


Reply With Quote

  #20  
Old August 5th, 2005, 11:01 PM
Robinob's Avatar
Robinob Robinob is offline
Cool Cruiser
 
Join Date: Feb 2003
Location: West Milford, NJ
Posts: 2,348
Default

But you are not bringing your own. You are buying theirs. It just doesn't make sense. I will FAX my letter tomorrow.

FAX # is 305-373-6697
__________________
Nordic Empress, 2003
Voyager of the Seas, 2004
Voyager of the Seas, 2005
Explorer of the Seas, 2006
Explorer of the Seas, 2007
Mariner of the Seas, 2008
Caribbean Princess, 2009
Celebrity Summit, 2010 Hopefully.....
Reply With Quote

Reply

Bookmarks


Ad Sponsored By
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 11:14 AM.


© 1995 - 2014, The Independent Traveler, Inc. All rights reserved.
"A Community of People Who Love To Cruise"
All of the information contained within Cruise Critic is protected by copyright. You may, however, download a single copy only for your personal use.