Got a call today!!!
Here's what's happened - several weeks ago I decided to write a final letter to Carnival on my dissatisfaction with what had happened and said "This letter is to give you some suggestions in the future on how to handle victims of a crime on your ship adn how if your staff would have made these minor changes my family's vacation would not have been ruined."
In a nutshell - I detailed the negative responses of each of the employees we encountered and how their staff's response turned a sad incident into a terrible vacation. I told that the employees saying how this happens all the time and to "get over it" was not reassuring and made it hard to leave the cabin without being worried about what else could happen to us.
I then detailed the 5 things that they could have easily done to diffuse the situation. 1) treat us with kindness, 2)offer apology & NOT told us that crimes happen all the time, 3)explain that we should not expect anything to happen and the company policy and reason for it (we wasted a lot of time, anger & frustration over being told to pursue compensation G.R. for our loss when the reality is that it is against company policy), 4) expressed regret that the cabin, belonging, personal search and paperwork made us miss the entire formal night's activities which greatly added to our loss 5) offered us a token gift - like free drink tickets since we missed the Captain's reception or something like that.
I said that it is easier to "take your knocks" and get back up when you know the rules, what to expect, and are dealt with honestly and fairly.
I ended by saying "The total lack of understanding by your employees of how violated someone feels after being a victim of a crime, considering your company's size and share of the cruise market and the fact that we were basically told by your staff that this happens all the time, is atrocious. If this happens all the time, why don't you do something to prevent it and train your employees on how to respond appropriately?"
Well, I got a call from Tara at GR and the FIRST thing she did was say how sorry she was that this had happened. I pretty much had written the whole incident off (albeit vowing to never cruise CCL again) but when she said that this big part of me felt lifted and I can't even express how much better I feel about CCL that someone from there acknowledged that being robbed sucked and that they felt bad about it. She went on to say that she was sorry about the many cracks my H & I fell through and that normally they don't send that Patricia King form letter to robbery victims and that was a terrible error. I just wanted to HUG her!!!!
She also said that she was sending us a letter for $200 to use on our next cruise as a Sign-n-Sail credit and that we had 18 months to use it.
I was floored - as I had written a couple of free drinks and an apology was good enough - and I told her that! Probably a bad move - I sure hope that she doesn't forget to send that letter !!!! (CROSSING FINGERS!)
I called my H in shock and happiness and he said to my amazement "Let's give them another shot - what are you doing this November!!"
So now I am going to be bugging all y'all as we try and figure out what to do in November! I don't want to go on the Ecstacy again as the shows will all be the same - I guess Elation??? YEH!!!
I feel like the little guy triumphed today and justice prevailed .......Is there an icon for "happy dance?"