Go Back   Cruise Critic Message Board Forums > Cruise Lines "A - O" > Carnival Cruise Lines
 
Register here!
Forgot Your Password?


Notices

Carnival Cruise Lines

Read thousands of Carnival Cruise Reviews from real cruisers and compare the best Carnival Cruise Deals.

Write a Carnival Review

NEW! Find Your CARNIVAL Roll Call

Reply
 
Thread Tools Display Modes
  #1  
Old August 9th, 2005, 07:20 PM
JennSTX's Avatar
JennSTX JennSTX is offline
Cool Cruiser
 
Join Date: Jun 2005
Location: Galveston, TX
Posts: 49
Talking Update on Cabin Robbed - JUSTICE!

To see thread click here
http://boards.cruisecritic.com/showthread.php?t=187529

UPDATE

Got a call today!!!

Here's what's happened - several weeks ago I decided to write a final letter to Carnival on my dissatisfaction with what had happened and said "This letter is to give you some suggestions in the future on how to handle victims of a crime on your ship adn how if your staff would have made these minor changes my family's vacation would not have been ruined."

In a nutshell - I detailed the negative responses of each of the employees we encountered and how their staff's response turned a sad incident into a terrible vacation. I told that the employees saying how this happens all the time and to "get over it" was not reassuring and made it hard to leave the cabin without being worried about what else could happen to us.

I then detailed the 5 things that they could have easily done to diffuse the situation. 1) treat us with kindness, 2)offer apology & NOT told us that crimes happen all the time, 3)explain that we should not expect anything to happen and the company policy and reason for it (we wasted a lot of time, anger & frustration over being told to pursue compensation G.R. for our loss when the reality is that it is against company policy), 4) expressed regret that the cabin, belonging, personal search and paperwork made us miss the entire formal night's activities which greatly added to our loss 5) offered us a token gift - like free drink tickets since we missed the Captain's reception or something like that.

I said that it is easier to "take your knocks" and get back up when you know the rules, what to expect, and are dealt with honestly and fairly.

I ended by saying "The total lack of understanding by your employees of how violated someone feels after being a victim of a crime, considering your company's size and share of the cruise market and the fact that we were basically told by your staff that this happens all the time, is atrocious. If this happens all the time, why don't you do something to prevent it and train your employees on how to respond appropriately?"

Well, I got a call from Tara at GR and the FIRST thing she did was say how sorry she was that this had happened. I pretty much had written the whole incident off (albeit vowing to never cruise CCL again) but when she said that this big part of me felt lifted and I can't even express how much better I feel about CCL that someone from there acknowledged that being robbed sucked and that they felt bad about it. She went on to say that she was sorry about the many cracks my H & I fell through and that normally they don't send that Patricia King form letter to robbery victims and that was a terrible error. I just wanted to HUG her!!!!

She also said that she was sending us a letter for $200 to use on our next cruise as a Sign-n-Sail credit and that we had 18 months to use it.

I was floored - as I had written a couple of free drinks and an apology was good enough - and I told her that! Probably a bad move - I sure hope that she doesn't forget to send that letter !!!! (CROSSING FINGERS!)

I called my H in shock and happiness and he said to my amazement "Let's give them another shot - what are you doing this November!!"

So now I am going to be bugging all y'all as we try and figure out what to do in November! I don't want to go on the Ecstacy again as the shows will all be the same - I guess Elation??? YEH!!!

I feel like the little guy triumphed today and justice prevailed .......Is there an icon for "happy dance?"
Reply With Quote

Ad Sponsored By
  #2  
Old August 9th, 2005, 07:27 PM
Wennfred's Avatar
Wennfred Wennfred is offline
10,000+ Club
 
Join Date: Mar 2005
Location: San Diego, Ca
Posts: 17,574
Default

Great ending !!!, all it takes is a letter.
__________________
04/09 Carnival Splendor Swine Flu Cruise, 11/08 Carnival Elation, 04/08 Carnival Paradise, 04/08 Carnival Freedom, 11/07 Carnival Elation, 04/07 Carnival Spirit, 09/06 Carnival Pride, 03/06 Carnival Valor, 10/05 Carnival Pride, 02/05 Carnival Spirit, 03/04 Carnival Spirit, 05/02 Carnival Paradise, 03/01 Carnival Triumph, 06/92 Princess Star Princess, 07/90 RCCL Sovereign of the Seas, 07/89 Carnival Holiday, 92 USS Juneau LPD-10, 85 USS Hoel DDG-13, 82 USS Elliot DD-967

Wennfred / Stay classy San Diego
Reply With Quote

  #3  
Old August 9th, 2005, 07:41 PM
JennSTX's Avatar
JennSTX JennSTX is offline
Cool Cruiser
 
Join Date: Jun 2005
Location: Galveston, TX
Posts: 49
Thumbs up Yep

Quote:
Originally Posted by Wennfred
Great ending !!!, all it takes is a letter.
Actually, it took 8+ letters but who'se counting! LOL

My Husband just said that I'd better get cracking because he gave me a budget and we can only go in Nov (we live in Galveston) if I can get a dirt cheap room.

Can you say, BUNK BEDS!

I am just so happy because it seemed like everyone and their brother has had awesome experiences with CCL and ours was so consistently bad that it felt like we must have had something tattoed on our foreheads.

I am going to really look forward to our next cruise now and be positive because, let's face it, with a cruise as sucky as our first this next was had got to be better.....knock on wood!
Reply With Quote

  #4  
Old August 9th, 2005, 07:42 PM
coolestwife's Avatar
coolestwife coolestwife is offline
Cool Cruiser
 
Join Date: Jun 2005
Location: MAGRATHEA!!!
Posts: 1,160
Default

Very cool....glad the whole terrible mess was resolved! I truly hope that your cruise on the Elation exceeds all expectations. Keep reading the boards for all those great tips and ask, ask, ask those questions!

Have a great time!!!
__________________
Loyal and proud member of: L.O.O.D ; e.t.d.c(.)(.) ; o.t.c.p.
Elation - 9/8/02
Pride - 10/5/03
Victory - 5/21/06

________________________________________________
"Anyone who thinks impressions of old movie actors is funny absolutely cannot be trusted" ~ Eddie Dean - The Wastelands by Stephen King
Reply With Quote

  #5  
Old August 9th, 2005, 07:57 PM
Eliot Ness's Avatar
Eliot Ness Eliot Ness is offline
Cool Cruiser
 
Join Date: May 2005
Location: Lexington, KY
Posts: 1,461
Default

I'm glad things were finally settled to your satisfaction. If you decide on the Elation do a search, there is a lot of good information on this board. Here is recent review by jordanaire that I found pretty informative:

http://boards.cruisecritic.com/showthread.php?t=211284&highlight=elation


Thanks for reporting back to us, and have fun planning your next cruise!


John
__________________
PCL- Majestic 198?
CCL- Mardi Gras 1991
PCL- Majestic 1995
CCL- Sensation 6-00
CCL- Holiday 6-04
CCL- Victory6-05
CCL- Valor 6-06
CCL- Legend 7-07
CCL- Sensation 12-08
CCL- Imagination B2B: 6-29-09 and 7-03-09
CCL - Dream: 10-12
CCL - Glory - 11-13

Member of the Chac-Chi "hole in the fence" Club

Last edited by Eliot Ness; August 9th, 2005 at 08:00 PM.
Reply With Quote

  #6  
Old August 9th, 2005, 08:12 PM
pholter's Avatar
pholter pholter is offline
Blue Ribbon Cruiser
 
Join Date: Sep 2002
Location: Katy, Texas USA
Posts: 3,639
Default

That's great news Jenn! I'm very happy for you. I'd consider giving the Destiny a shot in November as she'll be fresh out of Drydock. The Southern itinerary cannot be missed..

Way to go girl!!
__________________
Proud Member of the ETDC since 2006

Carnival Destiny 10/04 (Southern Caribbean)
http://boards.cruisecritic.com/showthread.php?t=96066 (My Review)
http://www.flickr.com/photos/20326117@N03/(My Pictures)
Carnival Victory 10/02 (Eastern Caribbean)
Celebrity Mercury 9/98 (Alaska)
Carnival Destiny 9/97 (Western Caribbean)
Reply With Quote

  #7  
Old August 9th, 2005, 08:24 PM
IBEEMOM's Avatar
IBEEMOM IBEEMOM is offline
Cool Cruiser
 
Join Date: Nov 2003
Location: GA, USA
Posts: 759
Thumbs up

so glad you got a positive response from CCL. I think things like this probably happen from time to time on all cruise lines. The world is quite different than it used to be. Whatever ship you pick for your November cruise, I hope you have a wonderful time.
__________________
Marty

Clyde Mallory Shawnee 1936
Clyde Mallory Shawnee 1936
Sovereign of the Seas 2001
Monarch of the Seas 2002
Paradise (eastern) 2002
Paradise (western) 2003
Carnival Miracle 2004
Norwegian Crown 2006
Norwegian Jewel 2007
Celebrity Summit 2007
Reply With Quote

  #8  
Old August 9th, 2005, 09:46 PM
mc'smom's Avatar
mc'smom mc'smom is offline
Cool Cruiser
 
Join Date: Dec 2004
Location: Ontario Canada
Posts: 1,700
Default

Hey Jennstx

Can I suggest something and please know this is said with humour..

Please leave all valuables at home, and carry travellers checks with you or American Express Cash Cards ( can be used in the ATM's ) and can be reloaded instead of taking cash....

Have fun on your next cruise...

Lisa
Reply With Quote

  #9  
Old August 9th, 2005, 09:49 PM
momof4boys's Avatar
momof4boys momof4boys is offline
Cool Cruiser
 
Join Date: Dec 2004
Location: Lees Summit, MO
Posts: 2,537
Default

You will love the Elation! Have fun!
__________________
Melinda



Unofficial VP for Balcony Sitting



DREAM 6-29-14 Cozumel, Jamaica, & Grand Caymen!
Freedom 7-14-12 35th Anniversary Cruise with family and friends- BEST ever cruise!!
Fantasy 6-5-10 All the Kids & Cousins on board!
Fantasy 6-30-07 I want to go back!
Conquest 7-2-06 Ahh...the memories!
Elation 7-17-05 Detoured cruise to the Bahamas!
Memories: Key West, Freeport, Nassau, Cozumel, Costa Maya, Jamaica, Grand Cayman, Grand Turk, Dominican Republic, Curacao, Aruba, & MANY more to make
Reply With Quote

  #10  
Old August 9th, 2005, 10:02 PM
budgetED's Avatar
budgetED budgetED is offline
Cool Cruiser
 
Join Date: Feb 2005
Location: Los Angeles
Posts: 549
Default

Jen....A great silver lining to your cloud. I think the Elation would be a great choice....we sailed on her twice when she did the Mexican Riviera itinerary and we'll be sailing on her to W. Caribbean at the end of this month...great ship!

Do make some changes however on carrying valuables/cash etc...it'll make for a whole lot better experience.
__________________
10/2012 Carnival Inspiration
5/10/09 Carnival Splendor
1/31/09 Carnival Paradise Super Bowl
6/23/07 Carnival Glory
8/13/06 Carnival Valor
Carnival Fascination 6/19/06
NCL Dream 9/22/05 Vancouver to L.A.
Carnival Elation 8/05 W. Caribbean
NCL Star 3/05 Mex. Riviera
Carnival Fascination 8/03 Bahamas
Carnival Elation 3/02 Mex. Riviera
Carnival Elation 8/01 Mex. Riviera
Reply With Quote

  #11  
Old August 9th, 2005, 10:04 PM
colette5479's Avatar
colette5479 colette5479 is offline
Cool Cruiser
 
Join Date: Jun 2004
Location: Sooner State
Posts: 2,712
Default

Great to hear! I'm sure you can find some great prices around that time of year!
Reply With Quote

  #12  
Old August 9th, 2005, 10:10 PM
jakesplace's Avatar
jakesplace jakesplace is offline
Cool Cruiser
 
Join Date: Jul 2005
Posts: 397
Default not a robbery

you were not robbed.... you were the victim of a theft..robbery is when something is taken by force from a person who is present...
__________________
Jubilee-------1986
Jubilee-------1987
Conquest----2004
Miracle-------2005
Victory-------2006
Paradise--July 2006
Sensation-Oct 2006
Holiday---Nov 2006
Holiday---Feb 2007
Holiday--April 2007
Holiday--Sept 2007
Holiday---Oct 2007
Celebration-Nov 2007
Fantasy--Oct 2008
B2B
Fantasy--Nov 2008
Fascination--Dec 2008
Fantasy---April 2009
Fastasy---Aug 2009
Fascination-Oct 2009
B2B
Fascinaton-Nov 2009





Reply With Quote

  #13  
Old August 9th, 2005, 10:14 PM
Bunkie103's Avatar
Bunkie103 Bunkie103 is offline
5,000+ Club
 
Join Date: Jul 2003
Location: Greenville, NC
Posts: 5,889
Default

Thanks for letting us know how it turned out!
__________________

Unofficial Umbrella Checker
for Umbrella Drinks


Carnival Triumph 10/11/03 Eastern
Carnival Victory 6/17/04 CTN
Carnival Sensation Saints & Sinners 10/23/04
Carnival Valor Vampires 10/30/05 Exotic Western
Carnival Fantasy 5/8/06 Bahamas & Grand Turk
Carnival Legend VIP Cruise 3/16/07 Southern
Queen Mary2 9/22/07 TransAtlantic Westbound
Carnival Imagination 4/21/08 Bahamas & Grand Turk
NCL Majesty 10/18/2008 Canada
Carnival Imagination 10/19/2009 Key West/Cozumel
Carnival Dream 8/14/2010 Eastern with THE GIRLS
**PLATINUM**
Carnival Fantasy 10/15/2010 Anniversary Cruise
Carnival Spirit 5/04/2011 Alaska
Disney Dream 1/26/12 Cruising with the grandson
Carnival Valor Southern Caribbean 10/13/12
Carnival Breeze 11/22/12 Bahamas for Turkey Day Carnival Freedom 9/7/13 8 day Eastern
Reply With Quote

  #14  
Old August 9th, 2005, 10:19 PM
tricktsm's Avatar
tricktsm tricktsm is offline
Cool Cruiser
 
Join Date: Jul 2004
Location: Huntsville, Alabama
Posts: 786
Default

You will Love the Elation! We had a great time. Glad you got everything resolved!
__________________
Tracy Garrett

Celebration 10/95
Elation 10/04
Conquest 10/05
Valor 10/05/08
Dream 6/5/10
Freedom 6/2/12




Roll Call Dream june 5
http://boards.cruisecritic.com/showthread.php?t=974874


Roll Call Valor 10/05/2008 Anyone? - Cruise Forums - Cruise Message Boards - Cruise Critic

Roll Call Cruise Critic Message Boards - Conquest 10/2/05







Greater is He that is in me, then he that is in the world.
Reply With Quote

  #15  
Old August 9th, 2005, 11:00 PM
DallasCruisers's Avatar
DallasCruisers DallasCruisers is offline
Cool Cruiser
 
Join Date: Apr 2005
Posts: 93
Thumbs up

Congratulations! You earned that $200 credit with all those letters bless your heart. Enjoy!

Hope you find a cheap rate and end up with an upgrade. Sending positive thoughts your way for November.

Two words: Imitation Jewelry

Two more: Traveller's Checks

Happy Sailing!
__________________
Carnival Ecstasy 09/05/05 (Cancelled by Carnival due to Hurricane Katrina Relief Efforts)

Carnival Triumph December 2005

Carnival Freedom August 2009
Reply With Quote

  #16  
Old August 9th, 2005, 11:03 PM
cruiseobsessed cruiseobsessed is offline
Cool Cruiser
 
Join Date: Jul 2003
Posts: 185
Default

It never ceases to amaze me how much difference a kind word of understanding makes in life! So glad your situation worked out. Enjoy your next cruise!!
Reply With Quote

  #17  
Old August 9th, 2005, 11:14 PM
corina27's Avatar
corina27 corina27 is offline
Cool Cruiser
 
Join Date: Feb 2005
Location: OKC
Posts: 1,973
Default

Jenn im glad you got everything worked out and that you havent given up on cruising.I hope your next cruise is wonderfull.
__________________
Conquest 12/3/06
Elation 10/17/05


Reply With Quote

  #18  
Old August 9th, 2005, 11:39 PM
bonniemari's Avatar
bonniemari bonniemari is offline
Cool Cruiser
 
Join Date: May 2000
Location: Eads, TN
Posts: 2,838
Default

Jenn I sure am glad CCL came through for you.

Seeing your post reminded me of the time 4-5 years back on a cruise we took. There was a guy in the casino yelling and telling everyone in earshot (and them some) about how someone had taken $1000.00 worth of chips from his safe. This ship had the magnetic strip safes and as the casino manager was telling him it is hard to get into those without the right magnetic code. He was trying to be oh so polite as this guy was screaming at the top of his lungs.

I guess he wasn't aware of that even the casinos onboard have multiple security cameras that record every move made. ANd he insisted his wife was the only one who had access to the safe and he was certain she did not take the chips said she didn't even gamble. Well low and behold they ran the tapes back and guess who is seen cashing out $1000.00 worth of chips at the cashiers cage and putting into her purse-TADA the wife.

We had been on three different ships this casino manager had been on and in fact when they came through our town we actually met him and his wife for dinner at a very well know barbeque place in Memphis so that is how I found out the scoop on what happened to the man's money. He told us that this was not his first time dealing with a situation like this and it wouldn't be his last he was sure. And he said when it came to casino money it is usually the spouse that is the culprit.

I guess they deal with this thing quite a bit and I am sure some of the employees get used to hearing I was robbed-but that is not excuse for the rudeness you received from the Carnival empoyees and I am so glad it worked out for you.
Reply With Quote

  #19  
Old August 10th, 2005, 02:10 AM
gogetter gogetter is offline
Cool Cruiser
 
Join Date: Sep 2000
Location: Sanford FL
Posts: 1,309
Default

Hello,

Glad you got your justice.........................what cruise is next ??????
Reply With Quote

  #20  
Old August 10th, 2005, 08:22 AM
MamaParrotHead's Avatar
MamaParrotHead MamaParrotHead is offline
5,000+ Club
 
Join Date: Nov 2004
Location: IA
Posts: 8,915
Default

Quote:
Originally Posted by JennSTX
I don't want to go on the Ecstacy again as the shows will all be the same - I guess Elation??? YEH!!!
ummm..I *think* that the shows are the same, fleetwide and run for a WHILE, aren't they? I could be wrong, but I thought I remembered hearing this...

glad to hear things have been worked out to your satisfaction.
__________________
2005 Carnival Valor-Eastern Caribbean
Photos:http://community.webshots.com/user/mamaparrothead
Review:http://www.cruisecritic.com/memberreviews/memberreview.cfm?EntryID=11464
2006 Vacation at the Jersey Shore with the kids
2007 Carnival Triumph-Western Caribbean
Photos:http://family.webshots.com/album/558943066QVrRjR
Review:http://www.cruisecritic.com/memberreviews/memberreview.cfm?EntryID=28447
2008 Vacation in the Rockies with the fam
2009 Carnival Glory- Western Caribbean
Photos:http://travel.webshots.com/album/575827622MeXRtX
Review:http://www.cruisecritic.com/memberreviews/memberreview.cfm?EntryID=60327
2011 Carnival Liberty- Eastern Caribbean
Photos:http://community.webshots.com/album/579557173JsjmiL
Review:http://www.cruisecritic.com/memberreviews/memberreview.cfm?EntryID=77429
2012 Carnival Freedom-8 Day Eastern
Review: http://www.cruisecritic.com/memberre...EntryID=111082
Photos: http://s1339.beta.photobucket.com/us...uise%2011-3-12


Reply With Quote

Reply

Bookmarks


Ad Sponsored By
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 09:02 AM.


© 1995 - 2014, The Independent Traveler, Inc. All rights reserved.
"A Community of People Who Love To Cruise"
All of the information contained within Cruise Critic is protected by copyright. You may, however, download a single copy only for your personal use.
Check Cruise Prices
Cruise Line:
Destination:
Month:
Compare deals from top travel sites
Loading vendors ... please wait.
No vendors are available. Try selecting options