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Old August 9th, 2005, 08:20 PM
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JennSTX JennSTX is offline
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Talking Update on Cabin Robbed - JUSTICE!

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Got a call today!!!

Here's what's happened - several weeks ago I decided to write a final letter to Carnival on my dissatisfaction with what had happened and said "This letter is to give you some suggestions in the future on how to handle victims of a crime on your ship adn how if your staff would have made these minor changes my family's vacation would not have been ruined."

In a nutshell - I detailed the negative responses of each of the employees we encountered and how their staff's response turned a sad incident into a terrible vacation. I told that the employees saying how this happens all the time and to "get over it" was not reassuring and made it hard to leave the cabin without being worried about what else could happen to us.

I then detailed the 5 things that they could have easily done to diffuse the situation. 1) treat us with kindness, 2)offer apology & NOT told us that crimes happen all the time, 3)explain that we should not expect anything to happen and the company policy and reason for it (we wasted a lot of time, anger & frustration over being told to pursue compensation G.R. for our loss when the reality is that it is against company policy), 4) expressed regret that the cabin, belonging, personal search and paperwork made us miss the entire formal night's activities which greatly added to our loss 5) offered us a token gift - like free drink tickets since we missed the Captain's reception or something like that.

I said that it is easier to "take your knocks" and get back up when you know the rules, what to expect, and are dealt with honestly and fairly.

I ended by saying "The total lack of understanding by your employees of how violated someone feels after being a victim of a crime, considering your company's size and share of the cruise market and the fact that we were basically told by your staff that this happens all the time, is atrocious. If this happens all the time, why don't you do something to prevent it and train your employees on how to respond appropriately?"

Well, I got a call from Tara at GR and the FIRST thing she did was say how sorry she was that this had happened. I pretty much had written the whole incident off (albeit vowing to never cruise CCL again) but when she said that this big part of me felt lifted and I can't even express how much better I feel about CCL that someone from there acknowledged that being robbed sucked and that they felt bad about it. She went on to say that she was sorry about the many cracks my H & I fell through and that normally they don't send that Patricia King form letter to robbery victims and that was a terrible error. I just wanted to HUG her!!!!

She also said that she was sending us a letter for $200 to use on our next cruise as a Sign-n-Sail credit and that we had 18 months to use it.

I was floored - as I had written a couple of free drinks and an apology was good enough - and I told her that! Probably a bad move - I sure hope that she doesn't forget to send that letter !!!! (CROSSING FINGERS!)

I called my H in shock and happiness and he said to my amazement "Let's give them another shot - what are you doing this November!!"

So now I am going to be bugging all y'all as we try and figure out what to do in November! I don't want to go on the Ecstacy again as the shows will all be the same - I guess Elation??? YEH!!!

I feel like the little guy triumphed today and justice prevailed .......Is there an icon for "happy dance?"
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Old August 9th, 2005, 08:27 PM
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Great ending !!!, all it takes is a letter.
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Old August 9th, 2005, 08:41 PM
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Originally Posted by Wennfred
Great ending !!!, all it takes is a letter.
Actually, it took 8+ letters but who'se counting! LOL

My Husband just said that I'd better get cracking because he gave me a budget and we can only go in Nov (we live in Galveston) if I can get a dirt cheap room.

Can you say, BUNK BEDS!

I am just so happy because it seemed like everyone and their brother has had awesome experiences with CCL and ours was so consistently bad that it felt like we must have had something tattoed on our foreheads.

I am going to really look forward to our next cruise now and be positive because, let's face it, with a cruise as sucky as our first this next was had got to be better.....knock on wood!
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Old August 9th, 2005, 08:42 PM
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Very cool....glad the whole terrible mess was resolved! I truly hope that your cruise on the Elation exceeds all expectations. Keep reading the boards for all those great tips and ask, ask, ask those questions!

Have a great time!!!
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Old August 9th, 2005, 08:57 PM
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I'm glad things were finally settled to your satisfaction. If you decide on the Elation do a search, there is a lot of good information on this board. Here is recent review by jordanaire that I found pretty informative:


Thanks for reporting back to us, and have fun planning your next cruise!

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Old August 9th, 2005, 09:12 PM
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That's great news Jenn! I'm very happy for you. I'd consider giving the Destiny a shot in November as she'll be fresh out of Drydock. The Southern itinerary cannot be missed..

Way to go girl!!
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Old August 9th, 2005, 09:24 PM
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so glad you got a positive response from CCL. I think things like this probably happen from time to time on all cruise lines. The world is quite different than it used to be. Whatever ship you pick for your November cruise, I hope you have a wonderful time.

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Old August 9th, 2005, 10:46 PM
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Hey Jennstx

Can I suggest something and please know this is said with humour..

Please leave all valuables at home, and carry travellers checks with you or American Express Cash Cards ( can be used in the ATM's ) and can be reloaded instead of taking cash....

Have fun on your next cruise...

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Old August 9th, 2005, 10:49 PM
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You will love the Elation! Have fun!

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Old August 9th, 2005, 11:02 PM
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Jen....A great silver lining to your cloud. I think the Elation would be a great choice....we sailed on her twice when she did the Mexican Riviera itinerary and we'll be sailing on her to W. Caribbean at the end of this month...great ship!

Do make some changes however on carrying valuables/cash etc...it'll make for a whole lot better experience.
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Old August 9th, 2005, 11:04 PM
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Great to hear! I'm sure you can find some great prices around that time of year!
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Old August 9th, 2005, 11:10 PM
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Default not a robbery

you were not robbed.... you were the victim of a theft..robbery is when something is taken by force from a person who is present...
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Old August 9th, 2005, 11:14 PM
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Thanks for letting us know how it turned out!

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Carnival Triumph 10/11/03 Eastern
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Old August 9th, 2005, 11:19 PM
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You will Love the Elation! We had a great time. Glad you got everything resolved!
Tracy Garrett

Celebration 10/95
Elation 10/04
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Valor 10/05/08
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Freedom 6/2/12

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Old August 10th, 2005, 12:00 AM
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Congratulations! You earned that $200 credit with all those letters bless your heart. Enjoy!

Hope you find a cheap rate and end up with an upgrade. Sending positive thoughts your way for November.

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Happy Sailing!
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Carnival Triumph December 2005

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Old August 10th, 2005, 12:03 AM
cruiseobsessed cruiseobsessed is offline
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It never ceases to amaze me how much difference a kind word of understanding makes in life! So glad your situation worked out. Enjoy your next cruise!!
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Old August 10th, 2005, 12:14 AM
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Jenn im glad you got everything worked out and that you havent given up on cruising.I hope your next cruise is wonderfull.
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Elation 10/17/05

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Old August 10th, 2005, 12:39 AM
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bonniemari bonniemari is offline
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Jenn I sure am glad CCL came through for you.

Seeing your post reminded me of the time 4-5 years back on a cruise we took. There was a guy in the casino yelling and telling everyone in earshot (and them some) about how someone had taken $1000.00 worth of chips from his safe. This ship had the magnetic strip safes and as the casino manager was telling him it is hard to get into those without the right magnetic code. He was trying to be oh so polite as this guy was screaming at the top of his lungs.

I guess he wasn't aware of that even the casinos onboard have multiple security cameras that record every move made. ANd he insisted his wife was the only one who had access to the safe and he was certain she did not take the chips said she didn't even gamble. Well low and behold they ran the tapes back and guess who is seen cashing out $1000.00 worth of chips at the cashiers cage and putting into her purse-TADA the wife.

We had been on three different ships this casino manager had been on and in fact when they came through our town we actually met him and his wife for dinner at a very well know barbeque place in Memphis so that is how I found out the scoop on what happened to the man's money. He told us that this was not his first time dealing with a situation like this and it wouldn't be his last he was sure. And he said when it came to casino money it is usually the spouse that is the culprit.

I guess they deal with this thing quite a bit and I am sure some of the employees get used to hearing I was robbed-but that is not excuse for the rudeness you received from the Carnival empoyees and I am so glad it worked out for you.
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Old August 10th, 2005, 03:10 AM
gogetter gogetter is offline
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Glad you got your justice.........................what cruise is next ??????
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Old August 10th, 2005, 09:22 AM
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MamaParrotHead MamaParrotHead is offline
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Originally Posted by JennSTX
I don't want to go on the Ecstacy again as the shows will all be the same - I guess Elation??? YEH!!!
ummm..I *think* that the shows are the same, fleetwide and run for a WHILE, aren't they? I could be wrong, but I thought I remembered hearing this...

glad to hear things have been worked out to your satisfaction.
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