Posted May 15th, 2017, 04:03 PM
getaway_goddess, I too read your review but haven't had a chance to see your video. I will admit reading just the review it does come off quite harsh, but seeing your posts on here you have a different tone. I agree with the others, princess is a more mellow line which we love. We started cruising in our 30s and we just were not the rock climbing, dance party til dawn type of folks which is why we chose princess.. I for 1 hope that princess keeps this type of plan. While I have never had experience with the dirty issues you had I can see how a longer trip which typically has an older crowd and then being on a more tame ship can be a let down. But one of the things I didn't get was the comment about at dinner having people to close. We have been on 3 lines, Princess, HAL and Celebrity...all lines have a similar dinning room closer tables. I even went and looked at some pics of NCL and their table seem to be set in a similar fashion so I am curious as to the reason for that complaint. As far as waiting yes anytime dining can cause a line if you go at a prime time just as land based restaurants and find it hard to believe that there is never any lines on NCL? We have been docked by them and have seen the lines to get back on so I would imagine that there would be lines in other places as well. We have never had any rude employees on any of the ships we have been on across the 3 lines but at the same time they are human too and spend on average 6 months away from loved ones working b2b shifts with very little time off. As for the poor pizza incident...I agree the employee should not have been reprimanded in that way in front of customers but as a customer I would never ask someone to stand in line for me either. That type of restaurant is a casual restaurant without waiter service.
We all cruise for different reasons and we all spend our cruises in different ways which is why we all have the option of the different lines that offer different things. I hope Princess keeps to the environment that they have as we prefer the more calm than the rock walls, rope climbing and wave pools. But it was a learning curve.
Thanks very much for your comments! Yes, my tone is probably different. I'm actually a nice person (I like to think...), but the way that Princess treated me was quite harsh, hence my response. But I am generally open to considering all options in the future. Personally, I don't enjoy the ropes courses, rock walls, etc. the way my boyfriend does because I am terrified of heights, but it makes a huge difference for him. I am not a drinker at all, so the "party" atmosphere isn't what appeals to me either, but I did tend to find that NCL had a lot more "fun" options beyond that that I did miss. All in all, it's a new experience we have to learn from.
I am amazed at the way everyone criticizes us for things like the hair and the coffee as if it was made up - it sadly wasn't! The only reason I don't have pictures is that on my first day, I didn't anticipate that I would have needed them! Believe me, I'd love to have them. Lesson learned, again. Also, we did lots of tests with the coffee and hot water and paper cups, water cups, etc. because we were bored, and we even had servers come up to us and ask what we were doing! There was real oil that wasn't from the coffee. Again, no photo evidence. On the second last day the oil stopped, which is what leads us to believe it was the cleaning liquid. We did discuss all of these issues with Princess staff on board, by email, and by phone. The experience on the customer service side was lacking, because we didn't have photographic evidence, but again, live and learn!
Thanks again for approaching me and for commenting! I am open to having conversations, but in most cases people have chosen to attack me and yell at me, and it's impossible to constructively argue back. I understand brand loyalty, but we're all human here! Kindness goes a long way on both sides.
Crown Princess, C255, Transatlantic, April 8-22, 2017
NCL Star, 9005, Western Caribbean, January 24-31, 2016
NCL Getaway, 10451, Eastern Caribbean, September 5-12, 2015