Posted March 29th, 2006, 08:59 PM
Wait, you missed your tour that you booked through Carnival, due to the ship being late and they didn't reimburse you? I was never able to get an answer out of the other lady on this board. What reason did they give you?
No, sorry if what I wrote was confusing. Carnival did refund what we paid for the original excursion we booked thru them (a ferry boat tour thru the canal which quite frankly was one of the main reasons we booked this particular cruise). However we were then left to scramble and book something else along with the several hundred others trying to do the same (since there are very limited independent options in Panama). Quite frankly it was mass confusion with everyone trying to get their refund and rebook something else in a very short timeframe - with a huge line wrapped around the lobby.
My beef is they were not orgainzed in how they handled this and after already missing one port, should have provided some discount on an alternative tour to those who booked the canal trip that was cancelled (especially since for many people this was to be a cruise highlight). In the end, we ended up paying $89 each for a very overpriced bus 1hr 45 minute bus trip from Colon to Panama City for a city tour and then back again. And to make matters worse, the local lunch at a restaurant that was supposed to be part of this was changed due to time - to poor excuse for a box lunch. the only saving grace was a stop at the Gatun locks on the way back to see part of the canal. However, if Carnival had seen fit to charge say half price for this excursion for those who's canal trip was cancelled, I would feel less taken and better about the whole affair
I don't know what posts were deleted from this thread that I see folks alluding to, but I certainly wouldn't expect a refund for the cruise itself - but after missing one port (Costa Maya) and giving a measly $25 for that, to not do anything else for those who missed their big excursion in Panama was poor form IMO on Carnival's part
BTW - I should note that this was our 7th or 8th cruise and we cruise as a means to an end. For us, the ports are the destination, not the ship. So screwing up 2 of 3 ports on an 8 day cruise is disconcerting. I understand for others the ship is the destination and they really are not bothered of ports are missed or excursions cancelled. I can respect their position and hopefully they can respect mine - as everyone has different desires