Posted October 2nd, 2006, 04:27 PM
Would I have complained on another cruise line? Quite honestly, yes. We are so enamored with Crystal, the crew, the experience, etc. that we overlook issues that someone who is new to Crystal may not. So my words of encouragement to the couple who had a bad experience.... Give Crystal another chance.
Also, having been in customer service and satisfaction roles for many years, I encourage anyone having an issue to speak up immediately! It's too late to save the experience if you're on your way off the ship to go home!
Thank you for posting that, as it was the point I was trying to make. Those who have had positive and enjoyable experiences with particular cruise lines, hotels, etc., can certainly be more forgiving when things are not up to snuff.
When one is trying a line for the first time, expectations are based on a variety of factors including word of mouth, reviews, etc. Their comparison was mainly to Regent (then Radisson) on which they had cruised several times and very much enjoyed.
As the one whose advice led them to book with Crystal, I was disappointed in their experience. My SIL tells me they did indeed bring the sewage odor issue to the appropriate person onboard (knowing my SIL I am certain more than once) but nothing was done. Perhaps they could have been relocated to an area not having that particular problem.
Yes, they did wait too long after returning home, but my SIL is a heart surgeon and stays busy; I assume it was not high on her list, more accurately a thorn in her side that she eventually got around to dealing with, again at my suggestion.
I have sent off the email on their behalf and will sincerely hope this one elicits a response. Acknowledgement of the issues they experienced, along with a simple apology to the lack of response, is certainly better late than never.
142 cruises since 1964, 14 on the river.
Our river cruising history:
Avalon Luminary B2B- Christmas Markets, 2009
Avalon Affinity - Christmas Markets 2010
Avalon Panorama - Danube New Years Cruise, 2011
AmaDante -Vineyards of the Rhine and Moselle 2012
AmaCerto - Budapest to Nuremburg, 2013
AmaBella - Tulip Time, 2014
AmaDagio - Provence, 2014
AmaReina - Holiday on the Rhine 2014
SS Catherine - Provence 2015
AmaSerena Christmas on the Rhine, 2015
Scenic Diamond, Bordeaux, April 2016
AmaVida, Douro, August. 2016
AmaSonata, Romantic Danube - Oct. 2016
Looking forward to:
Joie de Vivre, Paris and Normany - April 2017
Le Lyral, The Adriatic, September 2017
Amadeus Silver II - Magic of Advent, December 2017
Oceania Marina, South Pacific, March 2018
AmaKristina, Christmas Markets, December 2018