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  #1  
Old October 4th, 2006, 01:05 PM
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dis2cruise dis2cruise is offline
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Default Berkeley care travel insurance?

has anyone ever used them?
cheryl
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  #2  
Old October 4th, 2006, 01:38 PM
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LARGIN LARGIN is offline
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Yes.. 100% satisfaction. They were quick to respond and paid 100%
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  #3  
Old October 4th, 2006, 01:38 PM
trvlagt6108 trvlagt6108 is offline
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As a TA, I had a terrible experience with Berkeley for one of my customers. I wouldn't use them again. Just my opinion.
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  #4  
Old October 4th, 2006, 01:38 PM
cruiseco cruiseco is offline
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Quote:
Originally Posted by dis2cruise
has anyone ever used them?
cheryl
Anybody that has ever purchased a Princess policy has. And that goes for just about every other cruise ine also. Do you have a specific question?
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  #5  
Old October 4th, 2006, 01:53 PM
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same answer as Largin
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  #6  
Old October 4th, 2006, 02:48 PM
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Great response when I needed them. Count me in on another 100% satisfied customer.
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  #7  
Old October 4th, 2006, 02:56 PM
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PescadoAmarillo PescadoAmarillo is offline
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But...if you did not book your air through Princess, does Berkeley Care reimburse your flights in the event you cancel for a covered reason??

Inquiring minds...
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Last edited by PescadoAmarillo; October 4th, 2006 at 03:04 PM.
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  #8  
Old October 4th, 2006, 03:00 PM
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willysgrandma willysgrandma is offline
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Quote:
But...if you did not book your air through Princess, does Berkleey Care reimburse your flights in the event you cancel for a covered reason??
No. You only paid for insurance for the cruise, not for the air, if you did not purchase the air through Princess.
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  #9  
Old October 4th, 2006, 03:04 PM
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PescadoAmarillo PescadoAmarillo is offline
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Thanks for that response. In that event, when I don't book air through Princess (which is almost always the case, except for respositioning cruises), it is much less expensive to get a policy with better coverage using www.insuremytrip.com. Of course, the advantage of Princess' travel care is that you can cancel for any reason and get future travel credit, and that it is not price dependant on age.
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  #10  
Old October 4th, 2006, 05:44 PM
kendon kendon is offline
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!00% satisfaction here also. Unfortunately we have used them all too often for either accidents or kids illnesses. I had a pretty freaky stingray experience/injury on a private excursion and they paid up right away. The insurance was always provided through Princess who uses Berkely.
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  #11  
Old October 16th, 2006, 03:35 PM
berkely berkely is offline
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Angry Will never use them again!

Quote:
Originally Posted by dis2cruise
has anyone ever used them?
cheryl
These guys suck. They are giving me such a runaround about how they never received this and never received that while they sent me a letter previously saying they did receive my forms. I will never use them again ever!
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  #12  
Old October 16th, 2006, 03:37 PM
Herkguy Herkguy is offline
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Cancelled within 90 days so you can consider me 75% pleased with Berkely!
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  #13  
Old October 16th, 2006, 03:42 PM
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Quote:
Originally Posted by berkelysux
These guys suck. They are giving me such a runaround about how they never received this and never received that while they sent me a letter previously saying they did receive my forms. I will never use them again ever!
Care to explain a bit more?
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  #14  
Old October 16th, 2006, 03:45 PM
abrakadabra abrakadabra is offline
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Thumbs down

used them once,never again

insuremytrip.com has all the Insurers who give 100 % back both flight and cruise even if you cancel a minute before your cruise would leave.

many of them also have higher coverage....
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  #15  
Old October 16th, 2006, 05:59 PM
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I feel it does not help anyone in the least when you say negative things about a company without telling us what the circumstances are? It may be that you purchased something with not knowing what you were actually getting or did not file a claim properly. So if you are going to complain about the insurance company, then please let us know what happened so we can all make our decisions on factual info.
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  #16  
Old January 30th, 2007, 10:54 PM
starchild starchild is offline
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My parents booked Berkley Care on their last cruise. My mother ended up in a hospital in St. Maarten. A company called On-Call International handled communication with the family and arranged for a nurse to escort my mother back to the US. My mother was cleared by the local doctor to fly on Friday; On-Call said that the nurse would be there on Monday. She showed up at the hospital unannounced on Sunday. They told me her return would be on a commercial flight on Monday. Then they told me they were sending an air ambulance to bring her back on Tuesday. The air ambulance would not take my mother even after On-Call promised me that transportation that day would be a sure thing. My mother died that night. When I got to St. Maarten the next day, the On-Call crew had gone home.

Local laws in St. Maarten did not allow us to make arrangements concurrently. So the local coroner has to get a promise of payment from On-Call for repatriation of the remains before he could file for the death certificate. The time it took for both parties to fax paperwork back and forth meant we could not fly Mom home on Friday, and had to wait until Monday. I spent $1400 in airfare, $1000 on a hotel room and between the hotel phone and home phone about $700 in phone calls. Not to mention my father's return ticket, which should be reimbursable.

Now I cannot file a medical claim with Berkley until I file claims with Mom's primary coverage. When I called to ask if I could file a partial claim for the room, phone and airline ticket, I was told to file everyting at the same time.

That is my experience so far with Berkley Care Insurance and affiliates. I leave you to decide for yourself.
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  #17  
Old January 31st, 2007, 06:26 AM
star gazer star gazer is offline
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Last November, we cancelled a trip because of a medical emergency. Berkeley settled our claim about 60 days later and paid us $8 over our fare to my surprise. I had no problem with Berkeley; my hassle was with the hospital releasing the records to them.
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  #18  
Old January 31st, 2007, 07:06 AM
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I usually do not buy them because I book my own air and they will only cover air purchased by Princess.
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  #19  
Old January 31st, 2007, 11:29 AM
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Texcruise Texcruise is offline
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Berkeley Care travel insurance is the insurance that we bought for our very first cruise which was on on Regent/Radisson. Cancelled our cruise one day prior to boarding due to a death in the family and had absolutely no problems with Berkeley. We called them, they sent us paper work, mailed completed paper work back and we were paid 100% within a few weeks. Great service.
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  #20  
Old January 31st, 2007, 05:21 PM
iamtrustworthy iamtrustworthy is offline
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Quote:
Originally Posted by dis2cruise View Post
has anyone ever used them?
cheryl
Hi Cheryl,

Berkeley Care isn't a bad company, but you should shop elsewhere. You'll get better plans for a lot less money.

Go to www.google.com and search for "trip insurance". You'll find some good comparison sites that offer reputable companies.

I hope this helps.
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