Berkeley care travel insurance?

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#2
San Francisco Bay Area
12,314 Posts
Joined Apr 2004
Yes.. 100% satisfaction. They were quick to respond and paid 100%
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Future Cruises: Grand Princess, September 2017, March 2018, June 2018, September 2018 & October 2018
Completed Cruises: Coral Princess (11),
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#3
13 Posts
Joined Jun 2004
As a TA, I had a terrible experience with Berkeley for one of my customers. I wouldn't use them again. Just my opinion.
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Ruthanne
#4
3,656 Posts
Joined Jan 2000
Originally posted by dis2cruise
has anyone ever used them?
cheryl
Anybody that has ever purchased a Princess policy has. And that goes for just about every other cruise ine also. Do you have a specific question?
#5
Tucson, AZ
636 Posts
Joined Jul 2002
same answer as Largin
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#6
Oregon, USA
10,745 Posts
Joined Apr 2004
Great response when I needed them. Count me in on another 100% satisfied customer.
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Lynda
#7
10,816 Posts
Joined Nov 2001
But...if you did not book your air through Princess, does Berkeley Care reimburse your flights in the event you cancel for a covered reason??

Inquiring minds...
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1203 days ~ 121 cruises ~ 29 ships ~ 20 years ~ 6 continents ~ 5 cruise lines
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#8
7,102 Posts
Joined Nov 2004
But...if you did not book your air through Princess, does Berkleey Care reimburse your flights in the event you cancel for a covered reason??
No. You only paid for insurance for the cruise, not for the air, if you did not purchase the air through Princess.
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Any cruise is better than staying home!
#9
10,816 Posts
Joined Nov 2001
Thanks for that response. In that event, when I don't book air through Princess (which is almost always the case, except for respositioning cruises), it is much less expensive to get a policy with better coverage using www.insuremytrip.com. Of course, the advantage of Princess' travel care is that you can cancel for any reason and get future travel credit, and that it is not price dependant on age.
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1203 days ~ 121 cruises ~ 29 ships ~ 20 years ~ 6 continents ~ 5 cruise lines
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#10
Long Island, New York
4,245 Posts
Joined Mar 2003
!00% satisfaction here also. Unfortunately we have used them all too often for either accidents or kids illnesses. I had a pretty freaky stingray experience/injury on a private excursion and they paid up right away. The insurance was always provided through Princess who uses Berkely.
#11
1 Posts
Joined Oct 2006
Originally posted by dis2cruise
has anyone ever used them?
cheryl
These guys suck. They are giving me such a runaround about how they never received this and never received that while they sent me a letter previously saying they did receive my forms. I will never use them again ever!
#13
San Francisco Bay Area
12,314 Posts
Joined Apr 2004
Originally posted by berkelysux
These guys suck. They are giving me such a runaround about how they never received this and never received that while they sent me a letter previously saying they did receive my forms. I will never use them again ever!
Care to explain a bit more?
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"Laissez les bon temps rouler!"

Future Cruises: Grand Princess, September 2017, March 2018, June 2018, September 2018 & October 2018
Completed Cruises: Coral Princess (11),
Star Princess (11), Grand Princess (9), Golden Princess (6), Regal Princess (old) (5), Caribbean Princess (4), Dawn Princess (3), Sky Princess (2), Fairwind (2), Ruby Princess (1), Crown Princess (1), Sapphire Princess (1), Island Princess (1), Fair Princess (1)

#14
at Home in sunny island
17 Posts
Joined May 2006
used them once,never again

insuremytrip.com has all the Insurers who give 100 % back both flight and cruise even if you cancel a minute before your cruise would leave.

many of them also have higher coverage....
#15
Western Colorado
3,479 Posts
Joined Mar 2003
I feel it does not help anyone in the least when you say negative things about a company without telling us what the circumstances are? It may be that you purchased something with not knowing what you were actually getting or did not file a claim properly. So if you are going to complain about the insurance company, then please let us know what happened so we can all make our decisions on factual info.
#16
1 Posts
Joined Jan 2007
My parents booked Berkley Care on their last cruise. My mother ended up in a hospital in St. Maarten. A company called On-Call International handled communication with the family and arranged for a nurse to escort my mother back to the US. My mother was cleared by the local doctor to fly on Friday; On-Call said that the nurse would be there on Monday. She showed up at the hospital unannounced on Sunday. They told me her return would be on a commercial flight on Monday. Then they told me they were sending an air ambulance to bring her back on Tuesday. The air ambulance would not take my mother even after On-Call promised me that transportation that day would be a sure thing. My mother died that night. When I got to St. Maarten the next day, the On-Call crew had gone home.

Local laws in St. Maarten did not allow us to make arrangements concurrently. So the local coroner has to get a promise of payment from On-Call for repatriation of the remains before he could file for the death certificate. The time it took for both parties to fax paperwork back and forth meant we could not fly Mom home on Friday, and had to wait until Monday. I spent $1400 in airfare, $1000 on a hotel room and between the hotel phone and home phone about $700 in phone calls. Not to mention my father's return ticket, which should be reimbursable.

Now I cannot file a medical claim with Berkley until I file claims with Mom's primary coverage. When I called to ask if I could file a partial claim for the room, phone and airline ticket, I was told to file everyting at the same time.

That is my experience so far with Berkley Care Insurance and affiliates. I leave you to decide for yourself.
#17
Los Angeles/South Bay, CA
601 Posts
Joined Apr 2004
Last November, we cancelled a trip because of a medical emergency. Berkeley settled our claim about 60 days later and paid us $8 over our fare to my surprise. I had no problem with Berkeley; my hassle was with the hospital releasing the records to them.
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#19
McKinney, Texas
5,217 Posts
Joined Jul 2005
Berkeley Care travel insurance is the insurance that we bought for our very first cruise which was on on Regent/Radisson. Cancelled our cruise one day prior to boarding due to a death in the family and had absolutely no problems with Berkeley. We called them, they sent us paper work, mailed completed paper work back and we were paid 100% within a few weeks. Great service.
#20
751 Posts
Joined Oct 2006
Originally posted by dis2cruise
has anyone ever used them?
cheryl
Hi Cheryl,

Berkeley Care isn't a bad company, but you should shop elsewhere. You'll get better plans for a lot less money.

Go to www.google.com and search for "trip insurance". You'll find some good comparison sites that offer reputable companies.

I hope this helps.
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Steve Dasseos